Driver & Crew STOLE (removed w/o permission OR knowledge OVER 30,000.00 or MY PERSONAL BELONGINGS! Driver, M. BArtholomew is STILL "DRIVING" for that CO! I have NOT been able to REPLACE THREE PIECES OF LEATHER furniture that were STOLEN. ironing boar, kitchenstep stool ALSO STLEN (97.99 + nv 7.75% tax! I had taken out "insuracne" however the Company simply has REFUSED TO ACKNOLWEDGE IT! and that is SIMPLY WRONG and is also EXTREMELY POOR BUSINESS PRACTICES!
Kathleen of Reno, NV January 16, 2009
I had paid for a straight through move from Castro Valley, Ca to Reno, NV. day #1, small RYDER RENT-A TRUCK arrived at my home to move my belongings'. Only 1/4 of my belongings were loaded onto that van. I was told that another truck would show up the next day and that the first truck would be driven to the warehouse in Sacramento. I asked for specifics..but was refused! The next day another van showed up and the rest of my belongings were loaded onto that van. I do not know what they did or how they did it. But, during delivery of my belongings over3,000.00 of my personal belongings were never delivered! The Police Department named the incident as GRAND LARCENY. I have the case number if that information is needed.
I honestly believe that those criminals should be REQUIRED to repay the entire total due: 3301.50! MAYFLOWER VAN LINES DRIVER and his PERSONALLY SELECTED CREW...COMMITTED THE DIRTY DEED, ie, THEFT!
Les of Roxboro, NC November 25, 2008
They were paid almost 20,000 for a household move from SC to NC, including full value insurance to 250,000. 15,000 dollars worth of jewelry was stolen during packing. They admitted in e-mail that one of their packers failed to report to a scheduled polygraph test during the investigation. It has been three months and they still have done nothing. Noe response to e-mails or voice messages.
I am out 15,000 worth of jewelry, some of which had sentimental value!
John of Odessa, FL August 14, 2008
On June I signed a contract with St. Pete Moving & Storage a Mayflower mover the move I was making was just 6.4 miles away from the condo I lived in. I was asked if I wanted additional insurance at a cost of 250.00 and it was explained to me that all items packed by St. Pete Moving and Storage were insured and all items packed my me were not. I declined any additional insurance because (1) only the large items sofa dining room table/chairs Grandfather Clock - TV cabinet, beds) were going to be wrapped and moved by Mayflower (2) I was assured that all pieces would be wrapped very well and if damaged their insurance would cover the replacement costs.
On July 10, 2008 the movers came from St Pete Moving and Storage arriving late but there. I watched as they moved my 6 month old sofa out of the house and when I asked why the sofa wasnt being wrapped it was explained that it would be done outside prior to being placed in the van. The move went as planned and the 7000 pounds of household goods was moved to my new address in about 8 hours. The sofa and Grandfather Clock were set up and set in place by the movers.
The next day when I was arranging the furniture I noticed that (1) the sofa had several melted spots on the fabric it is micro-suade and when I went to place the weights and pendulum on the grandfather clock it did not wind. That day I contacted the office of St Pete Moving and Storage and a claim form was sent to me. I filled out the required paperwork and filed a claim 1 week later a received a claim rejection stating I was rejected because I did not make the drivers aware of the problem on the day of the move therefore I had not right to make a claim and also I was informed that I was insured only under their 60 cent per pound policy that was not what I was told when I signed the contract.
As a 61 year old senior citizen I feel I was taken advantage of I now have a 6 moth old 900 dollar sofa that I need to replace on my own and a 176.00 bill which I did pay to repair the damage ST Pete Moving & Storage did during my move
Jennifer of Los Angeles, CA June 5, 2008
Hired Blue Chip Moving and Storage Torrance Calif. Manager Mike Sorrows to move cross country to N.J. Shipment was pre paid 4779.11 based on a binding estimate of 5220 pounds and one additional drop off a few things at my parents home. Goods were to be dropped off at Sinclair Storage and put into Storage Sinclair is a agent of mayflower Blue Chip failed to weigh shipment it turned out to weigh in 1000 pounds less then Binding Estimate.
Without a (change of Order Service) Jerry Sinclair took it upon himself to have the entire shipment brought to his Storage location in East Berlin waited 6 days before delivering items marked for my folks house. He made a huge mistake and delivered 1000 pounds of high value items packed by Mayflower to be stored in a authorized Storage facility. He then called Mayflower obtained my credit card information and charged my American Express for a full day delivery and left all my fragile items at my parents home. He was contacted right away and ask to look on paperwork where it's clearly written where the goods are to be delivered, not to mention move was pre paid. Therefore, leaving me with zero refund from difference in weight as Bill Of Lading states.
Shipment damages were immense chandeleirs were not crated and arrived just hund on a clothing rack every crystal was shattered. Value of 15,000 My 8 foot sofa was sealed in plastic and stored in New Jersey without A/C the humidity turned the sofa yellow (6,000) Mayflower corporate has stonewalled me for the past 12 months refusing to send a agent to view damages or pay my claim.
Charged for pro's to crate chandeleir purchased full replacement 35,000 Crystals on chandeleirs were shattered day of move arrived hanging in a wardrobe box missing most of the violet crystals that date back to 1940's. Missing 10 boxes of mostly hard back books non fiction collected over my lifetime which may account for shipment arriving at 3880 lbs when Bill of lading was for 5220 LBS. Mayflower refused to pay any claims or discuss charges made to my American Express Card.
Kourosh of Palm Harbor, FL May 19, 2008
Molloy Brother Moving and Storage fraudulently deceived and cheated me in their capacity as a moving company. The chain of lies, denials, and deception goes all the way up the chain of management to Ms. Menghi, the Vice President of Quality who falsely alleges that my complaint was resolved when in fact, it wasn't and they have lied and stone-walled rather than stand up and be accountable for their actions.
I have lost close to 1600 including recently discovering that some of my tools were stolen and that many items, including a television, table, office desk, etc. have been damaged.
Kianoush of Rochester, MN November 15, 2007
I had Mayflower to take care of my move from California to Minnesota in September, 2007. After packing day we noticed four rings from my wife's jewelry were missing so we filed a police report right away. They were stolen from their hiding place. We filed a claim with Mayflower to get our rings back; the only answer that they gave us was that they asked the three packers, and they denied stealing our jewelry! This is apart from the fact that we are missing a few pieces of our furniture and also have a few fractured items.
We lost four rings of my wife's jewelry including her wedding ring worth about 17,000, without any appropriate answer from the Mayflower company. I recommend not to use Mayflower for moving since they do not feel responsible for the people who they hire.
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