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Molloy Brothers MovingOld Bethpage, NY |
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Christine of West Islip, NY October 5, 2008
On November 27, 2007, Molloy Bros movers arrived at my home to take all of my belongings into storage as we sold our house and were looking for a new one. We knew our belongings would be in storage for 3-6 months and paid the extra money for insurance above the policy that the moving company provided. The day of the move we had several incidents including watching some large pieces of furniture be dropped before being put in the truck, watching movers talk on their cell phones when they should have been working and finally the estimate given to me was 25% less than the actual amount. All of the workers had not slept as they had driven through the night after delivering a load to North Carolina. Additionally, there was an unauthorized worker on the truck who attempted to steal an I-Pod from the house. We were unaware of this workers status at the time and only learned he was not an employee after I met with Mr. Molloy prior to the move out from storage. Apparently, he was a relative of the drivers. The move took more that 15 hours and needed to be completed the following day. Although they promised to finish moving us the following day, they did not. My husband had taken off another day from work only to learn they wouldn't get to us until the end of the week, at which time he had to take another day off. I met with Mr. Molloy on May 2, 2008, prior to having our belongings moved from storage to our new house. He listened to all of my concerns. Our move out date was May 5, 2008. As a result, we did have extra personnel on hand to assist with the move in and the man who oversees quality assurance came by to check on things. While he was there he noted and photographed the damage we had uncovered up to that point. Again, we watched as several pieces of our furniture was dropped coming off the truck and into the house. Thankfully we had extra insurance and hoped to be reimbursed without a major hassle. Unfortunately this has not been the case as this experience has continued to be unpleasant and stressful to say the least. I submitted the necessary paperwork to file a claim on July 29, 2008 and the company sent a representative from furniture medic to my home to assess the damage. They then sent me a letter outlining what they would pay and what they would not. One of the larger items that we saw them drop several times, they refused to cover saying the damage was due to atmospheric conditions. This was insulting and my husband and I sent them another letter, return receipt certified saying their offer was not acceptable and we needed to re-negotiate on August 22, 2008. It is now the beginning of October 2008 and we have not heard back from them. I just want to be reimbursed for all of the damage done to my belongings, extensive damage. Unfortunately Molloy Bros is no longer communicating with us and we need some assistance in resolving this. I hoped you may be able to help us with this. We are frustrated and don't really know what our next action should be or what recourse we have against this large company. I would appreciate any feed back and direction you can offer. If you would like copies of the letters we have written and the certified mail receipts signed by this company, I would be happy to provide them. Finally, can you tell me who else I can report this to. Consumers have a right to know what they are getting involved in and whom they are dealing with. I believe many people would benefit from my experience and perhaps use a different moving company. Advertisement
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