Renee of San Diego CA (09/04/08) Moving from Kent to San Diego, was given a quote of $1500 for the items i mentioned. before i agreed i asked the sales person anna if there would be any other charges other than the $1500 because i am moving on a budget, she said that there wouldnt be any. When they came to pick up my furnitures and my things they made me sign a faxed contract for the quoted amount and then they started to pack my things, when they were done they were about to load it to their truck they said it would not fit so they took half of my things and then came back for the rest.
When they came back they told me that it would cost more than the quoted amount. I said i will call the sales person and said that they are not in the office anymore since it is a sunday. I guess my mistake would be to sign that i agreed to aflat rate but i called the next day to complain and they said they would call me back as soon as they hear from the driver but they never did. We realy feel so helpless because we do not know who to turn to, we agreed to make the payment the remaining $1,100 on top of the $1500 i already paid them but when they came to deliver they are charging me an extra $75 because of the long way and that the stairs are over one flight.
They also came without receipt fro the payment i was going to make so i called the dispatcher because i want to have some paperworks for this transaction. The drivers for some reason were also having a bad day and left with our things.
We are living in our apartment for a month now because we dont have any frnitures and my kids are sleeping on the floor. We had to save money to make the payment. our finances have suffered a lot, we had to miss some payments because of that, my husband and i are always arguing about this, we keep calling the company and they are not cooperating with us instead they are sometimes bullying me with the way they talk to me about my complaints, like i do not have any right at all to complain.
Vincent of Minneapolis MN (09/03/08) - Movers were late and unprofessional -Movers caused major damage to furniture -Movers have not agreed to correct damages to furniture - Movers overcharged hours spend moving
This moving company's carelessness will cost about $1,500 in furniture repairs.
Andrew of Boston MA (09/02/08) I had a scheduled move on sat 8/30 between 11-1. After the movers failed to show by 1, I was told they were delayed 4 hours and would get to me by 4. At 4, after they failed to show, I called again and was told 9. At 9, again after not showing up, I was told I would be the first move on Sunday morning.
I called on Sunday morning and was told 1 pm. At 1, 2 and 3 the movers did not pick up the phone and never showed up. At this point (4 pm on Sunday)with someone scheduled to move into my old place the following morning, I scrambled to find another moving company. The movers never called me on Sunday (or Saturday for that matter), to let me know that they could not move me
I am seeking to recover $810 from the company which represents the difference in cost between what the move would have cost had they moved me, and what I ended up paying the company that actually showed up. The reason I had selected the first company was that it was the cheapest.
Had I known that they were not going to show up, I would have had time to find another company that was cheaper. Instead, I had to find any company that was able to do a move on one hours notice on Labor day weekend, probably the busiest moving weekend of the year
Dina of Decatur AL (09/01/08) We moved on May 29, 2008 . Our items were delivered first Sat. of June. Upon delivery the moving company requested that the balance be paid in cash - not check. (red Flag) Also, it was discovered that several of the more expensive items were missing. After several weeks it was decided that a claim for the lost items should be filed with the company. It was filed. After several more weeks I called to check on the status to the claim. A couple of weeks they would state. Finally after weeks the claim was sent to a claims adjusting firm.
After many calls and almost 3 months later I am still waiting on the claim to be processed. Same old line as from the moving comapany. A couple of weeks. Finally I have taken action. I indicated to the claims firm that I was meeting with our attorney and that a lawsuit was being file . Not only that but I would contact every availble entity blog and government agency to report them.
I have finally recieved a response. I'm holding my breath, but at least they are talking to me. Which is more than was happening before. I am at this time still filing the lawsuit against Best Move, Inc. and the claims company and am doing everything in my power to warn others. STAY AWAY FROM THEM. Items tend to go missing and I suspect that claims are slow to, if never are paid.
I am out several items of nice furniture (Pottery Barn) and a piece of art work. All of which was only a few weeks old as I had just purchased them.
Tina of Riviera Beach FL (08/29/08) I am in the military, I informed Authorized Movers that I needed to move no later than the 20AUG and delivery no later than 28AUG, and needed their professional help. I confirmed a moving list with AMANDA (ext. 203); she informed me of the total cost of my move, $1714.11, I assumed this was the binding price. We agreed on that price. She never mentioned the non-binding estmiate. I paid the company 50% of the total cost to move before the pick-up date.
On the pick-up date, the movers arrived requesting more money. They movers loaded additional items, that they were clearly told not to load. They used packaging materials on items that did not need to be packed. I packed most of the goods myself; AMANDA informed me the bigger items would only require blankets (bed, dresser) My sister continued to inform them to leave certain items. They didnt; therefore charging me for additional items. I received a new estimate, $3276.00. The movers charged my credit without my permission based on this new estimate.
I emailed and called AMANDA several times; no success. I emailed and called Joey (Long Distance Move Manager) several times informing him of the movers error. No contact was made. The mover informed my sister if there was an error to check non-binding and they would come back and return the items not to be moved. This was so much of a scam. I finally spoke with Becky a delivery manager and she told me, It is really irresponsible to place your move on someone else, I should have been home to take care of it myself and that I needed to pay the new balance. I was insulted, I was serving my country in Korea, protecting our nation, and this is the customer service I get. I told her to cancel my order and bring my ites back to the pick-up address and hung up the phone.
Amanda, she lied about everything. Joey, not accountable or available ofr problems, Becky: rude, unprofessional, and unpatriotic! My Resolution Sought: I would like my original promised estimate of ($1714.11), my items delivered without damage and an apology. The company has already charged my account 1471.00. If not, a full refund of monies paid and items returned undamaged, with an apology. Also, cancel all additional visual estimates of : $3276.00 or $ 2821.47 or any other amounts that were scammed up in regards to my move.
I have been in Chestnut Hill, MA without any furniture. I sleep on a hardwood floor. I buy food and clothes everyday for sustainment. I have little money becuase of this stressor (the move). My life is in that moving van, and they have taken it without shame.
Sandra of Cental Islip NY (08/27/08) Mr. D's moving company moved me from Bellport NY to Cental Islip NY on July 31, 2008. In the process they broke the panel on 1 TV and completely broke another, scratched and broke piece and misplaced shelf on entertainment center. Lost 2 wheels on dresser
I am disabled and partially blind in one eye so I need a big screen TV they broke the one that belongs in my bedroom it was 27 inches. I now have to try and watch a 19 inch which I have to get very close up to read anything. The 27 inch in the livingroom the panel is hanging down As for the dresser I can remove the other 2 wheels, but the reson I brought it with wheels is so that I can move it around myself as I said before I am disabled and I bought these things to make it more bearable for myself.
The entertainment center is for my TV and books a shelf is missing, its broke on the bottom and scratched up. I'm on a low budget income {ssd and ssi) and cannot afford to replace these things Contacted Mr. D several times, he said he will come out and see damages, he didn't show up and sice then do not return my calls.
Ann of Studio City CO (08/27/08) This company was chosen after interviewing three contenders because their rep assured us of the following: After our belongings were packed into the tractor trailer truck it would remain in front of the house for the evening and leave for California the following morning - no warehousing involved. We were also told that no other merchandise would be on the truck - no additional stops. None of this happened. The day of the move we were greeted with a Budget rental Truck and another small dirty vehicle. They were packed to the hilt and taken to a warehouse where they were unloaded and sat for a few days. Then a tractor trailer picked them up and brought the items to CA - and yes, additional stops were made.
Furthermore, this company didn't even transport our items - They merely acted as brokers and sub-contract to other companies. The move cost me just under $20,000. I paid a deposit of $1500 on MAsterCard. A week later I had an additional charge made by the company. I was told it was a secretarial error and would be removed from the bill. Two months later when it still wasn't addressed I wrote to the company and told them I would subtract the additional $1245. from the total bill. My contract stated The transportation cost listed above includes the following services - disassembly and re-assembly of all household contents at origin and destination......The wrapping of all furniture in moving quilts is included in the costs listed above.
My furniture was disassembled and wrapped in moving quilts THE DAY BEFORE THE MOVE AND I WAS CHARGED AN HOURLY RATE OF $129. FOR THIS SERVICE. I WAS CHARGED FOR 10 HOURS - 2.5 OF WHICH WAS THE TIME IT TOOK THE TRUCK TO GET TO AND FROM THE WAREHOUSE I WAS ASSURED MY BELONGINGS WOULD NOT BE GOING TO. This figures out to approximately $3.20/mile. The term highway robbery seems appropriate, since the going rate is under .60 a mile. I think it is a fair and equitable to assume that the disassembly of my furniture and the wrapping of the items in quilts took 2 hours and according to contract should have been included in the $13284.50 transportation cost.
When I spoke to Lew, Operations Manager (who was either in Europe or Vegas during this fiasco) he told me I should NOT have been charged for disassembly and wrapping in quilts as it is part of the transportation cost and to take it up with Yoram. I also received a letter from Yuram Ravid apologizing for all the inconvenience that you have been caused in all of this. Their own moving men told me that half the time when they go for their checks, they have an excuse why they aren't available.
There were also items damaged, including a pre-Columbian sculpture that was thankfully fully insured for $1500, tools missing, a box was dropped as soon as a worker brought it into the house, damaging all the Lenox castles inside, a beveled glass insert for a curio was heavily damaged and cost us $281.45 to have remade, a picture frame was damaged from wrapping it too tightly, a Frederick Hart sculpture was packed so poorly I took pictures before it was removed (miraculously it escaped damage) and the hinges and screws for my hutch were missing. The perfect ending? They refused my certified letter with the insurance claim! Mr. Ravid has blatantly lied to the Better Business Bureau (there are other complaints against them on the MA Better Business Bureau site) and never actually addressed the two hour overcharge claim I intend to pursue.
Bruce of Jacksonville FL (08/26/08) Some antiques were damaged during the move and some of my belongings did not arrive. I contacted Rachel Miller once and she said she would take care of it, nothing has been done and now I can not contact her. I don't know what else to do?
An antique table was broken and a antique metal pie safe was bent very badly. Some boxes of my belongings did not arrive. About 50 various size towels are missing plus various other items.
Kerri of Boynton Beach FL (08/25/08) I went with WGM because of the fact that they did't play the middle man in a move, but that is exactly what they did. They had subbed out my contract with out me knowing and come day of the move, July 26, 2008 Lightning Van Lines showed up at my door.
With this another companied delivered my goods on August 14, 2008 and my 32 Westinghouse LCD HDTV, model #SK-32520S, purchased on January 6, 2008 for $627.91, paid by VISA and my husbands 6 foot ladder valued at $60 were missing. I can't believe that this happening, not only did I have to deal with the stress of moving cross country, take care of my family and now deal with all of this. I think it is so odd that a TV and a ladder could just go missing.
Laura of St. Paul MN (08/24/08) This complaint is in regards to the moving company 'All Inclusive Moving and Storage' which was contracted to assist me with my move from Baltimore, MD to St. Paul, MN by the company 'Moving on Time'. The company arrived at my apartment in Baltimore on July 27, 2008 to pick up my packages. The head mover, alias 'Micky', provided me with his cell if I had questions and told me that my items would arrive at my requested destination between August 2 - 16, 2008 and that the driver of the moving truck would contact me two days before arrival.
Since then I have been give six different date ranges most of which required that I called the company, be told that they would call me back, they wouldn't and I would have to contact 'Micky' or the initial company 'Moving on Time'. On three dates I was yelled at by a representative of the company. Since I just started law school I didn't have time to find out what was going on each time so my friend would call on my behalf.
On August 23, 2008 he spoke with the owner, 'Zeke', of the company and was told that my items would be delivered on August 24, 2008 and that I should call him on that date to receive a discount. I called and spoke with the co-owner of the company who refused to allow me to talk to 'Zeke', again yelled at me, and then hung up the phone. Since I anticipated my items arriving at the very latest August 16, 2008 and I was unprepared to live without my items in the upcoming days. As a result I have had to purchase new items, clothing, shoes, school supplies and I have not been fully prepared for school (for instance, I don't have a printer).
In addition to the poor customer service of the company the promise service of delivery was not fulfilled within the stated time period at pickup. I have filed a complaint with the Better Business Bureau as well. $610.21 for clothing, shoes, and school supplies that I need to have for law school (I have receipts).
Rebecca of Vilas NC (08/24/08) This company is extremely unprofessional and should not still be running. In my contract, my things were to be moved in 1-7 business days. It has now been 11 days and I have no idea where my things are at and when they will arrive here. I've been living with one suitcase and a sleeping bag for almost two weeks. I've called the company, no one answers the phone, even during normal business hours and days, and when I do leave a message or send an email, no one responds. I even tried contacting the manager several times (Joan) and she never responded.
At day 6, the day before my things were supposed to be dropped off, I finally reached Susan at ext 106, and she said that they actually have 10 days to move my things. This was never in the contract and no where does it say they have 10 days. So she promised and guaranteed I would have my things by the weekend. Well, the weekend has come and gone and no sign of my things! I tried calling, but of course no one works at this place, and no phones were answered.
I quit work two weeks earlier than I needed to, missing out on a paycheck. I also had to live with only a suitcase and sleeping bag for almost two weeks now. I had to go out and purchase items I already own and cannot use because they are not here.
Melissa of Alexandria VA (08/05/08) Contracted full service move including, 2 trucks, 6 crew member, packing supplies, boxes, wrap, tape etc. Pack/load/move/unload/re-assemble. Emailed itemized inventory list, detailed expectations for move. Movers showed up 3 hours late with rented trucks and day laborers. Paid $2500.00, movers had no packing supplies, they threw my belongings into our black trash bags and taped them shut, the items that were boxed, were boxed from our old boxed in attic, items were unwrapped, unlabled, so far the majority of our belongings are shattered, broken, damaged or missing. They threw glass', dishes, refridgerator items, computer equipment all into a box and of course everything is broke needing to be replaced. Antique family heirmloom tables (queen ann cherry wood and marble tables x3) broken into bits.
I have taken photos, the owner Yosi was there for the entire pack/ move job he saw some of the damaged items, as we had only begin to see the damage, he stated he would give us $2000.00 not to file complaint with the Better Business Bureau, he stated 'what's done is done', I had spoke to Yosi via telepone and numerous emails there was a clear expectation and agreement on what our move was supposed to be, they left many of our belongings on our front lawn, our home is filled with our broken treasures, many items over time and money will have to be replaced such as dishes, computer, bedroom furniture, but many family heirlooms are irreplacable.
I have made a report to the Better Business Burea, 7 on your side news, I did call the police to file a report but they said this was a civil matter. We will pursue this and expose this scam. Please help me expose these criminals, they broke our material items, but most importantly they broke our heart. Please help!
There is great financial damage, paid $2500.00 to move our belongings, not smash them to bits due to improper care, and packing (I use this expression loosely) It will cost thousands of dollars to replace and repair so much that is broke. But the family heirlooms are not replacable, many items are deceased family members, past on for generations, I have been physcially ill since I have seen my grandmothers furniture destroyed and the lack of care or concern that was shown to my home. Yosi-the owner was flippant when shown the damage, he wanted to pay us off as hush money.
Bernadette of Long Island City NY (08/04/08) First off, I spoke to a Joe on the phone and was quoted a maximum of 800 dollars, and when the men were finished doing their job, they kept jacking up the price, up to 1400 dollars, and they kept asking for money, for taxes and fees and the accompanying men, and the leader was being very pushy with the price, which was far from what I was quoted and what's worse, they did not provide a receipt, and when I signed, it was under the pretense that I was going to pay only the quoted amount, he said I would receive the receipt after the amount was paid in full, my roommate, offered 320 dollars cash extra and they still hung around,
they take terrible advantage of hurried emergency moves, stick to the more reputable movers. Every time I wanted to put an extra box in storage, they charged 30 dollars extra each box, I'm not a money tree, and this man took terrible advantage of the both my roommate and I, he preyed on a young woman in a desperate situation. And to add insult to injury, he is storing my valuable furniture and electronics in a drafty damp warehouse with no lock, please do not make the same mistake I did, please, I'm still paying for it!
I still don't have my receipt, and he is still going to come around and harass me for the rest of the money!
Marchell of San Marcos CA (02/03/08) *Moved from Indiana to California - pickup 1/08
False Advertising-stated that a moving van lines pre-painted truck would be picking up my shipment, sent a unmarked lease truck,
Several pieces of furniture arrived WET!!
Contracted out delivery to another company without disclosing at any time. No ONE spoke english.
Used truck to BLOCK my car and force confrontation, damaged hardwood floors in my home at pickup,
dropped my piano.
Gail of Mesa AZ (12/21/07) DOT complaint #100024927
Complaints to be filed with AZ & FL States attorney
*False Advertising - stated that a moving van would be picking up my shippment, sent a 24 foot Ryder lease truck, stated they are a moving company, turns out only have 3 trucks, non uniform, non professional movers, etc
*did not fully disclose moving details - repack items in wardropes due to size over charging for packing material; subed out delivery to another company without disclosure
*did incomplete BOL and made me, the shipper fill out portions
*intentionally kept from seeing inside of truck that picked up household goods before and after loading, did not provide me with a certified empty truck weigh ticket
*only one of the 3 pick up people spoke English other 2 Russian, questionable legal US work status of all 3
*over charged - refusal to provide me with certified or even uncertified documentation of actual weigh, est on 6400 lbs charged for 10120 lbs (no major appliance involved in move)
*held household goods hostage for additional money
*the delivery done by Sunshine Marine & Movers of S Flordia DOT #988743, tried to extort $1200 for Back Weighing that Moving Van Lines said they would due to resolve the question of overage of lbs, threatened to charge $750 overnight fee if not delivered on 12/14/07, tried to extort additional delivery fees by stating problem with accessability to my house,backed down when I told Mike the driver double-wide mobile homes were moved in and out all the time without any problem with accessability, Mike treatened to drive off with my possessions if I made one complant or talked to his workers (4 non English speaking, propably illegal)just sign the BOL, I(Mike the driver) don't check off items
*dumped items in front storage room, when full, dumped items on porch blocking front door access, when pointed out problem, cleared a path by dumping items in carport storage, with items still on front porch semi blocking egress and both storage areas full, Mike got into his truck with his workers and left - only items placed in my home were by 2 of the worker who came to me without Mike the driver's knowledge (triple dresser, high chest of drawers)
*never given a receipt for $4853 payment of move
Financially I am drained of funds causing problems and hardship with daily living needs. The way the delivery of my household goods was made make it impossible for me to locate basic items such as clothes. This prevents me from seeking employment...no interview clothes.
Juan of Doral FL (07/31/07) I was quoted for a move from Clermont, FL to Doral, FL. When the truck arrived, my bill had more than doubled and my furniture was held hostage until I paid. Part of it was put on a credit card and the balance in cash. Although my credit card voucher clearly states $350.00, I was charged $650.50. Furthermore; while handling the furniture, the movers ripped a big chunk of drywall taking an armoire to the top floor; when I asked who was going to pay, the replied, just call on Monday and they will credit you. I did called Monday, (07-30-07) and I was referred to claim management, where the process may take up to 90 days, (if approved) and off course, no claims can be done on-line, to delay the process even further, the person filing the complaint needs to go through a series of steps before submitting the information via USPS.
Loss of money due to inaccurate information, damage to private property and lost items. Still no response from the company and no apologies.
Lawrence of New Smyrna Beach FL (06/06/07) My experience with Moving Van Lines Inc (Tampa, Fl)was absolutely awful! Based on my online inventory they gave me an estimate of $1700 however before the move I had removed some items and added others and so I expected to incur charges for the additional items. Howevr I did not expect to be charged $354 for tape that they claimed they needed to wrap furniture and boxes that ultimately arrived damaged anyway! To top it off they used three rolls of our packing tape when they ran out of theirs and still charged extra fees for supplies. They also added a $450 fuel surcharge that was not anywhere in the contract.
Though I successfully challenged that charge the total cost topped $3,300 to move a one bedroom one bathroom apartment and the move itself would not be a smooth one as they managed to dent and scratch just about everything on top of breaking and losing a few things too.
For example, the leg of our 9 month old marble coffee table was totally broken off and the break was the kind that doesn't look like it can be repaired. Considering that we paid about $150.00 to move it (they charge $2.80 per cubic foot) and they only reimburse $.60 per lb. per lost or damaged item), it's big loss no matter how you cut it. In addition one of four anchors that secures the glass onto the pedestal of our dining room table was missing and is now an eyesore since it's visible through the glass. Our stainless steel garbage pail looked like someone had kicked it - no joke. They managed to bend an aluminum pole that suspends a ceramic carousel horse and our artificial palm tree looked like it had been through a hurricane. What really sent me over the edge was when I watched one of the movers climbing on someone else's plastic bins to get to our stuff and could hear them cracking underneath his feet - so it was no surprise to see all of our boxes dented, crushed or punctured when they were finally taken off the truck.
In fact, boxes that said fragile all over them were crushed. One, which contained marble plates were all chipped despite being well-packed. The contents of another box were strewn all over inside, and items that were packed in smaller boxes had fallen out. I have honestly never seen anything like this and I can't even imagine how this could have occurred unless the boxes were thrown or rolled. I spent the first hour taking pictures of the stuff and immediately called the moving company to complain. Suffice it to say two of the movers were not too fond of me and I could hear one guy muttering bitch under his breath the whole time.
During the move I attempted to check off the numbered boxes as they were taken off the truck however on four occassions numbers were duplicated (e.g, two boxes numbered 29, two boxes numbered 48, etc.)and other boxes were missing the ID labels so that I had no option but to list each item and box and tally up the number of items at the end. However when the mover's claimed they were finished and that there was nothing left in our section of the truck, I noticed we were missing two items.
Despite my insistence the driver promised me there was nothing else of ours on the truck even though he had retrieved our dining room chairs from another section of the truck where someone else's property was stored. When I went out to the truck to look for myself he showed me our section of the truck which was empty except for what looked like a picture wrapped up in brown paper. He asked me if I thought it was mine, and even though I told him it wasn't he kept asking me if I was sure.
When I pointed out that the ID label on it was a different color (orange) than our ID labels (green) he basically offered it to me anyway. I counted our items four times and kept coming up short - and during the last count the driver kept berating me to sign the delivery receipt. I refused until I had finished counting , because I believed things were missing at which point the driver stormed out of our apartment got in the truck and took off.
I have moved across the country once before 9 years ago and was ripped off then too but on a much smaller level. In addition, I've made three intrastate twice in the past 7 years with local movers and even though they were pricey, I did not experience anything like this.
This move was without a doubt the most expensive and worst moving experience I've ever had. While I expected a few scratches here and there I did not expect the kind of reckless behaviour I witnessed by these movers.
I contacted the moving company three times since delivery and was directed to an off-site claims department in Arizona that is nothing more than an automated message explaining how to file a claim in writing and advises that it will take 90 days from the day of filing the complaint to get a response. In the meantime we've paid to move items that were lost or broken.
Dented headboard; Damaged artificial palm tree (broken branches); Badly dented stainless steel garbage pail; gash in end table; leg totally broken off of a marle coffee table; gashed, broken and torn boxes; two marble plates chipped; and a missing Kate Spade handbag; stepladder; and wrought iron magazine rack.
Cheryl of Copley OH (01/07/07) On 7/1/06, the above company picked up belongings to be moved to Akron Ohio from Orlando, FL. They arrived 10 hours late with no phone call. They put my things into a small, old rental truck. I asked about the truck and I was told my things woud be transferred to a van line truck to be taken up north. LIE!! The delived my things THREE WEEKS LATER in the same delapidated old truck. So my things sat in there for three weeks! They delivered my things on 7/20/06.
I did all my own packing and taping of my boxes. Yet this co. had the audacity to put $429.50 charge on my daughter's credit for tape! They did not tape anything. This charge dod not show on my bill of lading. It was added after I signed it. I have a copy with no tape charge signed my be. So they are thieves. Upon delivery my things were trashed. My dresser and jewelry bos that sits on top had the backs punched out of them, they were gouged and scratched, my microwave was smashed on one side and I wear a pacemaker and cannot use a snashed microwave, my dyson vacuum ($400) was broken in half and only the top was delivered, a full dishpack of glass ware was smashe in and the entire contents were broken. They heard it rattling as it came of the truck and one guy says uh-oh. My china cabinet is ruined, the botton broken off and scratched everywhere.
I only moved 13 pieces of furniture including 4 kitchen chairs. But what I did take they destroyed. So not only did they steal $429.50 from my daughter, they also ruined all my
things. We sent complaints, pictures, a woman told my daughter months ago she would give her credit for the stolen $429.50, which never happened. Terrible company!
I have no vacuum, I have 5 glasses, my furniture looks terrible and the emotional stress was awful. I am disabled, on Social Security Disability and cannot afford to fix or replace these things myself. They did all the damage, they need to fix it all. And pay up for what they stole. ($429.50).
Daniela of Lynbrook NY (07/28/06) I hired this moving company on 07.07.06. This was a long distance move from Florida to New York. The drop off destination in New York was to be called into the company 10 days prior to needing shipment. On Sunday 07.16.06 I called for Delivery. They told me that my shipment would be at it's destination on Thursday 07.20.06. On this day only 1/2 the shipment was received.
My bed, my childrens beds, my boxes with my personal posessions totalling approximately 12, dining room pieces, kitchen chair, living room furniture apparently was not put on the truck. I informed the company that I had no beds for my children to sleep in and that the place in which I was staying was now going to occupied by the new tenants as I gave my friend notice that my furniture would arrive on this specific day (had I know that I would have no where for myself of my children to sleep I would not have given this notice).
From then, The driver who delivered my shipment told me that the remainder of my furniture would arrive on Friday - nothing came, then they told me Monday or Tuesday, nothing came, then they told me Thursday, nothing came - then they told me Saturday and now I have been informed that it is not arriving until possibly Sunday. My children and I have been sleeping on the floor. I suffer from scoliosis and my daughter has asthma. The only thing the company offered to do was put us up in a hotel room for one night giving me a credit of $100.00 which was never communciated as the driver who left me the message said I know nothing about this this is your balance.
The company charged me approximately 3,900.00 for this move and have at this point all the money less my balance of $400.00 + dollars (I don't have my receipt in front of me). When I try to call, I get the run around, the sales person, sends me to customer service, customer service sends me to dispatch all of which are telling me a different story. No where in this contract did it state that I would be taking a chance on this company to receive 1/2 a shipment - I am suffering from back pains as a result of having to sleep on the floor. My daugher who has asthma has falling ill with a nasty cold from doing the same and had to be taken to the Dr. I demand some kind of compensation for this inconvenience.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
