Moving Van Lines

Tampa, FL

Shay of Alpharetta, GA August 11, 2009

Buyer Beware! I submitted a request to an online site that refers professional services. A man named Tommy from US-1 Moving company was the first company to call. My fiance was negotiating with another company on the other line who was more competitive so US-1 made promises in an attempt to win our business and beat them. We booked the move for 8:30 a.m. Tuesday morning Aug 4 2009. They arrived 3 hours late at 11:30 a.m. The manager Lisa claimed that one of the driver got sick and they had to drop him off which made them 3 hours late. They quoted us 413 for 3 hours. Tommy stated that it should not take more than 3 hours to move our home after I described the size of our home and the number of fragile items.

After half of my items were on the truck, the manager, Lisa and her crew director Angel arrived and started to quote us for packing charges, etc. We explained to her that her crew was 3 hours late and we have been inconvenience, not to mention that Tommy never told we that there were additional anticipated charges. She acted like she was throwing in the package materials for free but used only blankets instead, which are normally no additional cost, to wrap my breakables. The only items they did wrap were the flat screen TV and china cabinet.

It took them 4-5 hours to load the truck and the crew was unprofessional and rude. As a result of their tardiness and long moving time, we missed our wedding tasting. The travel time to our new residence was 45 minutes because convenient enough, they were finished around rush hour traffic and drove 50 mph. By the time they arrived at our new home it was 4:52pm. Although we request the driver to back into the driveway slowly, in an attempt to get their truck up our very steep driveway, the driver drove forward and rammed the huge truck at 35 mph up the hill and got the truck stuck and damaged the street in front of our home. Although they tried to blame us by stating that "we told them to do it," the officer gave them a ticket and called them idiots stating they should have known better as the moving professionals. At the same time the crew director Angel requested payment after showing us our new bill of 1100!

We informed him that we had only budgeted for the amount quoted and had checks only on the account that had that amount in it. They continued to refer to a contract I did not sign but my fiancé signed although all of the items were mine and I was the customer. They refused to take our check although Tommy assured us that they accepted all forms of payment. The bank was now closed and we hadn't had a chance to get to the bank as we waited all morning for them and spent the later afternoon with the movers. Had we known before the drive to our new home, we would have had a chance to stop by the bank.

We made every attempt to resolve the matter with them. We offered, check, business check, American Express, Money Order, Western Union and an chance to break up the payments with half on our Visa and the other half on check. They refused it all and charge us for the time the truck was stuck in the street and no work was being done to move our items.

At about 8:30 pm and all of our options were exhausted, they eventually took our items in their truck and held them over night at their storage location. They refused to allow me to take pictures of my items on the truck and refused to give me a copy of the contract. The next morning Lisa the manager of the facility informed me that the new price which included holding my items over night was now at 2600! At this point she even refused the Visa/Master Card and demanded cash only.

This experience has been a nightmare and has cause major distress. This company is deceitful and gave misleading information with the intention of getting as much money out the move as possible. When the movers delivered my items there were missing items and move was incomplete. The crew even asked for a tip at the end of the move and when my fiance refused, they left without assembling a bed and an office desk because they said their time was up after arriving at 4:11 pm with a 3:00 start time from Norcross, GA.

They charged a trip charge twice even though Tommy the sales person I initially spoke to assured me they wouldn't. Our items had damages and the price went from a quote of 400 to 1100 to 2600!

Christopher of Chicago, IL August 11, 2009

My move occurred between the hours of 10:00 to 2:00 p.m., and the sum total I paid for C and D Moving and Storage's services cost me in the amount of 500.00. My mother assured me in advance that all of items being moved were fully insured. However, the moving crew did not take an inventory of any boxes or items I requested to be loaded onto your truck. They also did not provide me with any claim forms in the unlikely event I would need to submit a claim or claims to your insurance company.

During the move, one of [their] employees decided to roll my HermanMiller desk chair around on the cement and wedged it between the ground and the hydraulic lift on your moving truck. My former roommate and I observed this person's reckless behavior from my sunroom windows, and I promptly went downstairs to express my concern to Joey and one of the other men regarding the care and handling of my furniture.

After the movers completed the job, I immediately noticed that more of my furniture and personal belongings were damaged while being transported by moving company. I made several attempts to follow up with Mary or Henry whom I had been told are the owners of C and D Moving and Storage, Inc., and I could not get in touch with either of them for several days.

On or around Friday, May 8, 2009, I spoke with "someone" who informed me that [their] insurance company would not cover the replacement cost of my HermanMiller desk chair. This person also told me, "something can be worked out, but I am not going to reimburse you for your damaged chair. You're out of luck." However, he told me he would convey this information to Henry, and that he would contact me before the end of the business day.

This person never followed up with me, so I attempted to contact C and D Moving and Storage, Inc. on or around Tuesday, May 12, 2009. To my surprise, I finally had the pleasure of speaking to Mary for the first time, and she instructed me to send an e-mail to company itemizing the damaged belongings and furniture coupled with pictures. Mary also told me that she would take care of the damages after Henry had an opportunity to review the photographs.

Then, I received an e-mail on Thursday, May 28, 2009, from A. Sanchez and found a brief response to my petition to file claims for my damaged furniture with C and D Moving and Storage's insurance company. Henry apparently composed the electronic correspondence, and he advised me to contact him immediately on his mobile telephone to discuss this matter in further detail.

I placed a call to this person approximately one week after I received the message that he sent to me, and he screamed at me claiming, "none of this could have happened and from what you're telling me it sounds like the whole move went wrong."

I told him I would contact Macy's, the department store where I purchased my couch and love-seat, and have this establishment inspect these items for external and internal damage. I also informed him I would get a quote from Ultimate Backrub, Inc., an authorized retailer for HermanMiller products, to repair my HermanMiller chair, if at all possible, otherwise I would expect his insurance company to reimburse me for its replacement cost. I attempted to contact Henry one week later following our original discussion with regard to Macy's findings of my couches and my HermanMiller chair, and he never returned any of the phone calls I placed to him for a period of one month.

The settlement offer I am seeking from C and D Moving and Storage, Inc. includes the replacement costs of my damaged furniture, physical damage to Addison Building Corporation, my condominium association, and the repair made to my front door is the sum total in the amount of 2400.00.

John of Kissimmee, FL August 6, 2009

Two weeks ago I searched for a moving company in order to move my furniture from Miami, Florida to my home in Kissimmee. I picked Mega Moving becouse of the flat rate quote they gave me. I told the lady (Kim that I had to move on the 31st of July and the lady I spoke to said they could pickup on that date for sure, then I called her again and told her that I had reserved the elevator of the building from 8 to 11 am on that date. She said they would call me the day before to confirm.

They did not call the day before, so I tried to call them but no one answered the phone. The next day I called and another lady told me that calling the day before to confirm was optional on their part and that they could not come untill later that day. Well they kept me waiting all day and did not get here until 5pm and my building mgmt. did not want to let them in. I pleaded with the mgr. and he did me a favor and let them in. They took 3 1/2 hours to load two and a half rooms of furniture and did not want to honer the flat rate and charged me another almost 172.00.

Now they will not deliver, they were supposed to deliver on Monday morning, they called and said now it was on Tuesday afternoon, then thay called and said thay would come on tuesday at 10pm then on Thurs at at afternoon and now they called and said on Friday afternoon. All this time I have had things to do that I have not been able to do becouse of this.

They have wasted my time and ripped me off. I have wasted 3 to 4 days work and was charged 172.00 more than what they said. They also damaged the apt. door at the building that I moved from. on top of that I had to Pay 140.00 for a hotel room tha nite of the move.

Mary of Bronx, NY August 5, 2009

On May 4,2008 i got evicted from my apartment. I called Ben Hurr and was given a quote for 800 to move from a one bedroom apartment and store my items in their facilities. It dosen't cost that much to move to somewhere it's only 1/2 away. They charged me 304.00 per month. On March first I xcalled and spoke to one of their managers by the name of Edgar. I told him I would be rfemoving my things from storage on March 3,2009.

First he told me there would not be a charge. Then he told me it would be a 20.00 charge. At no time did their company inform me that there would be a 375.00 charge to take my items out of storage. They were going to charge me that amount. On March 4,2009 another 304.00 would be applied to my account. They would not release my items.

I ended up calling the police who informed them what they were doing was illegal. However, it was a civil matter and I would have to take it up with them in court. The do not inform their customers of their policies and procedures. What they did was Bait And Switch. The owner did not want to discuss why his company charged me so much money to move my things. Mow they have charged me 730.oo. For What? Please help me rectify this situation.

They broke my coffee table in three sections, they broke my mirrors to my bedroom set. They stole four of my dining room chairs. They broke five of my china dishes, three of my stemware, numerous amounts of crystals. All because they were forced to bring my items to the loading dock. They wanted me to use their movers but I had my own. They did not release my furniture until five hours later, because I did not want to use their movers. They also knew I was paying my movers by the hour.

Julie of Port Washington, NY July 6, 2009

Was scheduled for a move from NYC to Long Island on June 30th at 9AM. Called to confirm and give payment via credit card the day before. At 945 AM when they still were not there and i hadn't received any contact, called the office and was told there was a delay from the day before and they were running a little late, that they would be there between 12PM and 2PM. I was to be contacted sometime soon to let me know when the truck was on its way.

At 11:50 I then called, not having been contacted, and was told it would not be anytime before 2PM the earliest, which would make them at that time 5hrs late. At 150 I called the movers and at that time was told there was an incident and one of the trucks broke down the day before- note, I was only given this information after waiting for 5hrs-- and that there was a truck on it's way from Buffalo NY (9hr ride) to Nanuet to make a drop off, and then it would be on it's way to Manhattan. I was told it would "most likely" get to us between 4PM and 6PM, but they refused to guarantee they would be there.

I had taken the day off, my lease was up, my parents also took the entire day off to help me with the final move, and here they were telling me they might not even make it. After not bothering all day to mention that as a possible outcome. The level of unprofessionalism and lack of consideration was outrageous and they showed complete disregard to the fact that I had to move that day, thay i confirmed with payment the day prior.

Elvira of Austin, TX July 31, 2009

Local move: Crew asked me if they may finish delivery next day due to night fall and exhaustion. (they came later than sheduled) . I said I would only agree if they won't charge me for storage and another "trip charge" next day. The crew leader (Adrian) contacted the office (Ashley) at 9.30 pm (07/27/09) and confirmed me twice that I will only have to pay for labor. (not for trip or storage over night)

Next day the owner of company (Lee) told me that he will charge me for the trip charge and that he already was kind enough to not charge me for storage, acting as if they were doing ME a favor. He then ordered his crew to collect the money for labor after I denied paying him the trip charge.

Then I overheard the Owner telling his crew leader (different crew) to leave with the rest of my belongings (still on the truck) , saying if I want my articles back I would have to pay the trip charge. Only because I told the crew that I will call the police they decided to unload and not obey the owner (this time). Failed attempt of taking (stealing) my belongings in order to collect money for services that were supposed to be free of charge.

Kathy of Sacramento, CA July 29, 2009

We hired this company to move us to our new home. The packers did not pack everything that needed to be packed and we can't find my mother's stemware!The packers were shown and told of 4 antique vases and that they needed to be packed well and put in a box alone, they packed them poorly and put kitchen dishes on top of the vases! The movers damaged our refrigerator/freezer (bent the freezer door and it is now usable) it is only 2 yrs old. They dropped an antique trunk and broke the hinges. They scratched the brand new refinished floors in our new house, scratched the trim around some door ways. They wanted to take our refrige and 2 freezers full of food back in their truck to their parking lot and bring them back the next day, our food would all be ruined!

They did not move the entire house as discussed with J. Ryan (he walked through the entire house and wrote down everything that was to be moved. We had to rent a U-Haul truck the next day to move half of the house they left behind!

J. Ryan was phoned a couple of days after the move and was told of all of this and he admitted that "he dropped the ball on our move" "that he had to be out of town" he has ignored my letters and e-mails of this. Julie in the office was very hateful and nasty to me on the phone regarding this matter and said there would be no refund as we didn't pay for the move! We did indeed pay for it, our previous mortgage company had given us money to move and used a real estate lady as an agent to pay our move but it was our money through a signed contract with the mortgage company called "cash for keys"

We have to replace the refrigerator, replace the antique trunk, replace a very large stemware collection of my 90 yr old mothers, which I don't know if I can even get all the pieces. We have to notify our landlord of the scratched floors in 4 places and have them repaired. The door trim in kitchen and 1 bedroom needs to be repaired and painted.

Dorothy of Las Vegas, NV June 21, 2009

USA Relocation Inc was hired by Infinity Van Lines to pick up and deliver for my move. They would not honor the contract I had with Infinity, renegotiating the estimate, charging for supplies not requested, demanding cash payment, being rude and beligerent while discussing thier blatant attempts to extorte more money, threatening to hold my goods until I met thier demands.

At the time they arrived for the pick up (a day late) I asked if they were "employees" of Infinity Van Lines. They misrepresented themselves by saying they were employees, and did not disclose they were a company hired by Infinity. The extra cost for the move put me in a real financial bind as I am unemployed and tried to budget the cost of the move. In addition, there is about 1000 so far in damage to my stuff.

Gene of Washington , DC June 24, 2009

First, bait and switch. They agreed to a price for a one day move, in writing, then called us the day before to say they wouldn't do it unless we paid 600 more. We were stuck: You can't reschedule a move in one day. Then, the movers didn't show. They kept calling to say they'd be there in an hour, until, at the end of the day they said they wouldn't be there at all. The move happened the next day.

The company doesn't return phone calls. We were extorted for 600, and then had to pay 200 more for a hotel room that night, since they never showed and the whole house was packed.

VIRGINIA of HAVERHILL, MA June 18, 2009

When I called to ask for a price and date I was quoted a price within my reach. Upon arrival I actually moved boxes and brought down 2 flights to the truck along with small pieces bec the 2 movers seemed to be sitting down alot in truck or chatting nonstop. they moved all the large pieces of furniture and bulk items. But I sweated while helping all day long. It seemed they purposely tried to elongate the period of time other movers had done(at least in half the allotted time). Upone completion I was charged triple the amount quoted...and many antique pieces of furniture was chipped, banged up, scratched and non able to be restored without an outrageous price.

I would not recommend this moving company. I could not complain until this year because of my job - they were a customer-this happened about 5 or 6 yrs ago. Have heard many complaints recently.

Very disappointed when I called about the price- got a different answer from the owner to match what they had overcharged me. Verbal agreements by phone are bogus with this company. They damage items, have a lazy staff that deliberately slow their work down to get into higher rates and charges and I made more truips down the 2 staircases then their movers in the course of the time spent moving. I should have gotten charged much less I did more work than their employees.

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