Moving Van Lines

Tampa, FL

TaWanda of Danville, VA June 18, 2009

Military hired the company to move my household goods from Portsmouth,Va to Danville,Va. The packers came to house and packed all my items which was a big help. Hours later the truck showed up to load the items. My things were in storage for 3 weeks before they were delivered to me. Everything was delivered, but my 54inch television was not working. I tried to contact the office but the person that handled the claim was never in. I left numerous messages that she never returned.

After calling on an daily basis I got in contact with her. I was sent the form to fill out, and I returned them the next day. I begin calling again to follow up, but as usual no one ever answered or returned my phone calls. I've tried to speak to the manager but he is always on the phone, or out of the office. I've been hung up on numerous times by their unprofessional secretary.

I'm going to call everyday until I get some answers. In the mean time I suggest no one to use this company, their business is horroble. I had a repairman come and pick up the t.v. He said to fix it, it would cost 404. I am unemployed at the time, so that's alot of money to give up for something they did wrong. I had to borrow my moms television. This has caused me a lot of distress.

kerrie of hollywood, FL June 16, 2009

E. Cullen issues - underestimated my shipping weight because they can charge a lot for being over the quoted price. I am currently being asked to pay double what was quoted to me. The shippment was promised to be to me before 6/7/09 but as of 6/16/09, it has not arrived. Hs refused to receive any of my phone calls since 6/2/09. Asi- a generally unpleasant and rude individual. refused to give me his last name because it was "too complicated for me (you) to understand" and also called me stupid during phone conversation. He is a customer service/sales person. In general- company does not live up to claims of timeliness, consumer expectations or customer service claims. Overall an awful expereince and I still have not received my shippment yet. Today was the 7th phone call I have received - telling me I would get my shippment tomorrow.

2 people were pleasant durign this experience but were unable to help me- but i was still thankful for a nice voice after this horrible experience. 50% of original quote for moving plus cost of consult with my lawyer. I have been living in empty house for 14 days without hope of it becoming full ever.

Tricia of Morristown, NJ June 2, 2009

MMS No Showed for my move-TWICE in one weekend. I booked MMS Moving service 3 weeks in advance. I spoke with a man named Mike who called the day before to confirm my move (Sat.). On Sat. morning no one shows up for my move, I call mike and he said that the truck broke down and said he would definitely get my move done on Sunday morning. asked him if he was 100% positive he assured me and offered a discount.

Again they never showed on Sunday, they left me to move all my stuff on a Sun. night. Not reliable at all! DO NOT TRUST MMS TO SHOW UP FOR YOUR MOVE OR ANSWER THEIR PHONE WHEN THEY SCREW YOU OVER. VERY UNPROFESSIONAL AND UNRELIABLE-

I am a single female and was left to move a house full of furniture with a U-Haul on a Sunday night. I don't know why they didn't just tell me on Sat. when they no showed and claimed the truck broke down that they were booked and instead he assured me they would move my stuff AT A DISCOUNT On Sund. only to leave me hanging.

John of Lexington, KY May 27, 2009

Horrible company to work with. They lied through their teeth on the bid and what it ended up being. Saying that I had more stuff than originally bid, when the exact opposite is true. The movers took about half of what they were supposed to, added on 400 + dollars and I was informed that they were doing me a favor. When the first group of movers showed up and stated jacking up the cash from 412 dollars that day to oh 1700, City Van Lines was NO help on the phone. I ended up getting yelled about my some sales clown and hung up on. I sent the first group away. The second group of movers was very sorry about what had happened and only jacked the price up 300-400 bucks each way and promised City Van Lines would not try and cash in the deposit I had laid down on my credit card. Although City Van Lines did cash in that deposit. City Van Lines is very unprofessional. For instance, when they answer the phone, the person working the lines doesn't say, "City Van Lines, how may I direct your call?" No instead it usually would go like this... "Hello?" I'd say, "Yes? Hello?" They'd reply, "Helloo?" "Is this City Van Lines?" Response "... uhm yes it is." Then my stuff is supposed to arrive on Wednesday of the next week. My father drove down the 9 hour drive and brought what he could in his pickup truck, and he's gonna be there when the movers arrive. The both of us move out the couches from the living room so the new ones will fit. Never hear from the movers. City Van Lines doesn't want to answer the phone for days. I leave message after message. If I do get someone on the phone they might say, "oh yeah... I heard about that. we'll call you back." Never once did they call me back. Even spoke with the 'nice' woman who was my sales rep and she ended up just talking nonsense and doing nothing other than giving me the dispatchers phone number, but of course the dispatcher never answers, or calls back. So eventually I file a complaint with the Better Business Bureau and the next day I finally was able to get some help from City Van Lines. Wow! The dispatcher, they answered today as well. Oh they will be a week late delivering my items. There was an issue. As of this review, I still haven't received delivery. I was told to get a money order and minus the 275 deposit that had been cashed. But I don't believe that for 2 seconds. Instead, I guess I'll have a money order for 700 like the movers had wanted and another for 425 like I was told would be the situation. Who knows what drama awaits me. I'm sure it will be something.

John of Spring Lake Hts, NJ May 26, 2009

I was quoted 225.00 to move a bedroom set about 18 miles. I was told that because it was only a bedroom set and nothing else, so there would not be any other charges. I had a problem with a mover once before and asked very specific questions. after they had the bedroom set in the truck and got to my place the driver told me it was going to be more than double the amount quoted with all extra charges. They would not unload until I paid. The driver told me there was no one in the office because it was memorial day.

I called the office and they answered. The girl said they would call me back in a minute. Instead they called the driver and told him to tell me too bad. I called back and finally got the owner. He ignored the fact that I had been lied to and whined about them working on a holiday. to get my furniture I caved in at 375.00, 150.00 more than I was quoted. It was obvious that this is normal, when they want you to pay while holding the furniture hostage.

Craig of Gainesville, VA May 19, 2009

I have tried and tried to work this issue out with this company and they simply choose to not address this issue which I feel is borderline ciminal if not bad business practice and clearly misleading For our move late last year we recieved an outrageaous bill. A bill which was 6 times that of the initial quote and also included charges for packing and supplies that we never approved nor are noted as the norm by your business guidelines which makes me get the sense that some overcharging/overservicing was going on leading to an ultra ridiculous bill. I'd like to settle this matter swiftly and in a civil manner but am willing to contact the Better Business Bureau as well as my attourney for guidance as it simply seems highly unrealistic to provide a price quote that is 1/6 that of the actual bill... especially when the inventory of items moved which we provided initially was more than what was actually moved (we personally moved smaller items and roughly 35 boxes over the weekend of October 11th and 12th.) We have put a stop payment on the tip check made out to Eli as an additional measure to illustrate the level of our dissatisfaction. We are more than willing to tip the guys who worked hard to move us...that's not at all at question. We first want a fair and reasonable price for services quoted and expected which are also similarly in line with what I received by your company on June 10th of this year. Quoting 760 and then chanrging 4,400 is clearly unnacceptable. We received a quote of less than 800 for a move of just the heavy items and some boxes from a small 3-bedroom townhome to another small home just 4 miles away and were then hoodwinked into a bill of over 4,400 which we had to sign off to and pay as our things were held as ransom. In my attempts to get them to adjust the bill down to where it was when they provided their quote, they remained difficult to deal with and unwilling to bend. I at least want to see that these people are stopped from ever doing this to anyone else again.

Thomas of Jefferson City, MO May 14, 2009

After unpacking all items I notice a power saw was missing. This was a Delta brand Compound Miter Saw. New, used once only. There were other things broken, and some small items missing. I'm not concerned with those. I would like to say that I feel like these people ripped me off. I told them that I had two 15x30 and one 10x30 storage units full and would like an estimate. I also asked them to have a representative to look at the units so I could get an accurate price. They advised that they didin't need to do that, they could go by the cubic feet of storage. After they got half the truck loaded they told my wife that our goods were heavier than normal and the weight was going to be much more. The final cost was 3x what I was quoted. I work out of the country, overseas. It was not possible for me to be there. I have learned a valuable lesson and want to make sure others are aware of these people and their scam.

Donald of Tracy, CA May 14, 2009

Was contracted to move my brother and his wife and my mothers furniture to Hiawatha Kansas from Lakeport Ca. My brothers furniture finally arrive a month later My mothers furniture has yet to arrive and they will not respond to any communication by my brother, his wife or myself via phone of email.

My Mother is 80 years old and their is medication she needs desperately She only took enough for 2 weeks. Let alone the fact that her rent has started on the 15th of may but can't move in. She's in limbo. we have no idea what to do. The stress on my old mom is tremendous. I'm afraid for her health. Eveything she has left is with the movers.

KRISTINE of CRESTON , IA May 3, 2009

We were assured that all articles from our home in Connecticut would be moved by special transport to storage/apartment in creston, Iowa. Expensive items where not delivered, yard, and automotive tools. Items where broken, pack in a totally unprofessional manner, & the home in CT was damaged when the packers step through the ceiling in the attic. The company either does not answer the phone when we call, or someone elst (that does not speak english very well answers), and states" Oh that is my brother, you must be calling him later" no one will respond, to our calls. The cost is aproximately 3,000.00 dollars worth of loss. The largest frustration is the lack of respect for our things that we have work hard to obtain. To hive someone claiming to do such a proffesional job, and be a total fraud is completely unexceptable.

Rene of dallas, TX May 8, 2009

I contact Apple moving about my upcoming move. I was given a price that seemed reasonable. On moving day they arrived late, scratched my walls and floors, dropped my belonging in the wrong room rather than doing the proper placement they said they would. On top of that, the invoice was higher than agreed.

When I called to complain to the manager,Mike, he yelled, cussed me out using the "F" and threatened me since he knew where I lived. He dared me to contact better business bureau or other agency at my own risk. Fortunately, I was out of town when I talked with him because the man clearly has something going on there. I would steer clear of this "man" business.

I was not able to get reimbursement for the damages. With Mike knowing where I lived, I decided to drop it although I did let the police know about him. They put my home on close watch for a few months.

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