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Erik of Springfield, OR March 25, 2009
Our personal items have been held in storage with Quality Moving Service, Inc., in Alaska since our move to Oregon. We signed a storage agreement with them, are current with our storage fees, and have violated no part of that storage agreement. However, they are now threatening to dispose of our items (even referring to them in a recent email as junk)if we don't pay half of the total moving expenses now.
We were told that we would, of course, be required to pay the full amount of moving expenses prior to or at delivery of our personal items, and would maintain our items in storage until that time. We did not sign any agreement, nor were provided with any documentation to the contrary. Now we are being threatened with loss of our personal items by Quality Moving Service, Inc., despite the fact that they have no legal backing or reasoning for such action, as far as we can tell.
We have been threatened with auction of our personal, highly sentimental items.
Jack of Morrisville, NC March 17, 2009
Thursday 2/26/09, I contracted with a company called Neighbors Van Lines through a cust serv rep named Jeff Golden. One month ago he sent a salesman out to me, Scott Durst, to give me a visual binding estimate for my move. Scott estimated my belongings at 5500 pounds, but wrote the estimate for 8000 pounds to cover anything he missed. This was to be a binding estimate wich meant that the move would not cost anymore than this price but could be less. He also stated to me that payment would not have to be made until all my belongings were off the truck. I was informed when the truck showed up that this was not the case. Payment was to be made prior to unloading and in the form of cash or certified funds, ie. money order or bank check.
On the day of the move, they were to arrive at 8am, a truck arrived at 1:45pm empty and they started with the paperwork. The paperwork consisted of many forms including a bill of lading and what I am being told now is that it was a revised estimate to charge me for actual weight. Nowhere on there did I see the term revised estimate nor was a copy of this left with me. I signed the paperwork and the drivers started to load the truck. Approx 1/2 an hour later they recieved a call from Brian, the dispatcher, that the actual truck that would be taking my belongings to NC would be there in a little while and they should unload anything they loaded and leave the job. They did as they were told.
The second truck, larger and with other clients possesions on it, arrived at 5pm. I resigned all the paperwork with them and they began the loading and wrapping of my belongings. At 9:15pm they explained to me that the truck was full and they could not fit anymore of my belongings on the truck. I was told by Brian that another truck would be there at 8 am the next day. I was scheduled to leave for NC at 6am but I waited for the truck the entire day. At 5pm theystill had not arrived and I was told they would show up on Saturday morning. I arranged for my daughter to stay and be there when they picked up the rest of the items. Throughout the day I was on the phone with them until 5pm when they told me that the truck that was coming was fully sold and they could not pick up until Monday morning.
Monday morning they finally showed up at 9:30 am, they were to arrive at 7:30, they had my daughter sign the paperwork that I had signed, she assummed that the paperwork was only to say what they picked up and that they had indeed picked it up. All this week I had been on the phone with them to find out when the truck would be arriving, I was told that it will be here this Saturday 3/7/09 and the cost would be 2400. I explained to them that this was all part of the original move and that they should not be charging me that money. They claim that since I signed the revised estimate that the inital load was based on weight as was this second move. The two were not part of the same move.
This comapany is defrauding the consumer by stating that Binding estimate is in fact binding until the driver shows up at you door and does not give you a chance to really read the paperwork you are signing just stating that it is all standard. I did check them out on the BBB website and saw they had a C rating, I assumed that most moving companies had multiple complaints just because of the nature of the business. Now, this truck is on it's way and I really do not think that I should have to pay them another cent. Let alone 2400. I want all consumers out there to know what these smaller companies are doing to people. I thought the days of holding belongings hostage was over. No one that I ask can tell me what recourse other than paying and later suing the company to get my money back. Please help me!
I had to lay out an additional 1900 in order to get my belongings
Delmarie And Gregory Russell of San Antonio, TX March 17, 2009
The Movers where to arrive 07/30/08 no later than 8:30am around noon I called to find out status I was advised that the driver was sent to another location in california. I was told have lunch on the company that the I then stated my flight leaves next morning @6:00am. Around 2:00 my landlord came to do a walktrough no movers K. Penn spoke to my landlord and advise him of the error and that the cleaning services of the apartment would be on Piedmont/Bartel/Mayflower 1st set/truck of movers arrived around 2:30pm 2nd set/truck arrrived around 5:00pm completed around 7:00pm.
After arriving in TX found out that our house had been sold my husband advised K. Penn that our furniture would have to be placed in Temp Storage we where advised that movers where placing the furniture on the truck that we would have to pay extra. A called from Penn for payment we provided a credit card. 500.00. A called & Invoice from E. Ong that we had to pay 3136. for storage, drayage and valuation aug/sep 08 We set up a payment arrangement of Dec 08 400 I get a call stating that I was lying and being dishonest since they had not received payment I advised E. Ong that I lived in TX and its during the holidays mail move slow. Next payment 2,000 again I was called a lie and being dishonest that the payment had not been recieved again the holidays.
Next Payment 400. again called a lie payment not recieved and the owner was going to auction our furniture off I kept asking if I could pay by Credit or Debit he stated it cost the company to much. I explain to E. Ong I was on workers Comp that I was being paying very little my husband was the main source of income that I was going to settlement court in Dec that I would have my attorney to request an advance I was called the day of court (which was held in San Jose CA) by E. Ong if they are going to cut the check I explained my hearing was at 1:00pm PST not CST he called CST, It was agreed to that I would get an advance that another hearing was set for 2/5/09 before the check would be cut. Again I was told that my furniture was going to be Auction Off if payment not recieved.
My Husband called the Sales Rep Scott in Jan 09 he was rude and told Greg to talk to Eddie not him he has nothing to do with it and hung up on him. We called Eddie to see how much it would cost to pay off the Storage and Shipment of our furniture Jan 09 8,648.96. My attorney send a letter to Piedmont Moving stating my case that I ws out on Workers Comp that I had another hearing 2/5/08 that he would request an advance of 8700. The request was granted.
A certified letter to Gregory that our furniture would be Auction off on 02/09/09. I contacted E. Ong on 2/10/09 to advise him that the check was recieved that I would wire the money and that I would deduct the cleaning fee and food amount. I was called later again that day and was advised that I was again not telling the truth the furniture was being auction off. I again advise Ong that the bank would have to hold the money for next day business. 2/11/09 I again called E. Ong with the wire info. I received another call that the money with held for cleaning fee and food bill 750.00 was not going to be there problem that they are not willing to pay that amount only 250.00 I then call the Auctioneer he was on his way to pick up the furniture for Auction. I advise him that the moving company was paid in full
I had asked E. if he had contacted the Auctioneer was advised it was taken care. I advise the company that I wanted to received my furniture on 02/20/09 I was told that it had to be 2/17/09 the driver has to go to court and if I didnt like it that pay them there storage fee and have another company to move my furniture and that I would need to have the deducted money before the driver unload my furniture and my furniture would be auction off. 4 Estimates: 4/18/08 6,395.01 7/17/08 6,278.69 2/12/09 5,862.06 2/27/09 5,901.20 Mayflower Invoice I PAID 11,306.00
Due to the economy, resection and fixed income expecting to pay the estimated amount including storage I was not advise of the other charges when the sales rep came out to give the estimation
William & Lynne Dunn of Grovetown, GA March 16, 2009
We contracted with American Van Lines to move us from Northville MI to Grovetown GA. American evidently subbed out the job to Executive Relocation. They came late in the day and took them two days just to pack a manufactured home. We had time constraints and had to be in GA the next day, they weren't finished packing and we trusted that they would finish and get our household goods to us in a timely manner. The household goods were delivered, damaged and broken beyond repair. We have been trying since NOV to be compensated for those damages and thefts to no avail.
a 300 pound tool chest rolled off the truck, falling on a credenza, smashing it to pieces, also a Lazy boy table was destroyed, numerous power tools were stolen. We have made calls to Tammy, the president of Exec Relocation and are constantly given excuses as to why the money is not forthcoming. An example is...the money has to come from the driver or the office manager is out sick, or the check is in the mail. This has gone on now for 5 months.
Tiffany of Bedford Heights, OH March 11, 2009
Contract was written on 1/10/09 for 1/30/09 to move my family from Greenville, PA to Bedford, OH. There was no specific time given for the move. Adriana the representative from the company informed me that a dispatcher would be calling me 24 hours in advance to set up a time for the move and made me feel comfortable with the service.
On 1/29/09 about 3 pm I telephoned the company because no one had called me by that time. They informed that the dispatcher would call me the day of the move to specify a time and then asked, if it is too late tomorrow can we come Saturday morning? I informed them that this would not be acceptable as we had to move on 1/30/09 and the contract was for that date.
On 1/30/09 no one had telephoned me by 1:30 p.m., so telephoned the company, which informed me that the dispatcher would call me once again. The dispatcher called an hour later to inform me that the driver was in route from Cincinnati and would be coming. I had to ask for specifics, the dispatcher then informed me that the driver would arrive around 6pm. I was irate! Well 6 p.m. arrived and no movers came! I called the company again who instructed again that the dispatcher would call. 40 minutes later I had to call back because no one called me. The dispatcher eventually telephone around 7:30pm informing me that the driver was stuck somewhere and would not make it today, but maybe tomorrow afternoon.
I was beyond upset! I was talked to as if this was acceptable and the company made no resolution. When asked if they would cover the extra day I had to stay in the apartment the dispatcher, John, informed me that it wasn't their responsibility. John also informed me that there would be no discounted rate the next day. Both my husband and I took off work and had to have a babysitter for this move! Then left to fend on our own! This is a horrible company and I would never recommend them to anyone!
Kenny of Studio City, CA March 8, 2009
Hired these guys for a Saturday move and they never showed up. When I called the owner, he apologized and offered me a 100 off and reschuled for Sunday. Next day. Once they finish loading, I called the owner for my discount/new balance and he told me [expletive] and that I had to pay the full amount. Once I refused, he informed me that his movers had 5000 of my music gear locked on the truck and would keep it until I paid.
I called him a crook and he told me to meet him in his parking lot and that he would kill me. Great company. I filed a complaint with the Better Business Bur. DO NOT USE THIS COMPANY. Held my stuff for ransome until I paid full price after promised a 100 discount for not showing up for my move. Cracked the leg of our dinning table.
Lisa of Apt 1b, NE March 5, 2009
All Included Moving provided and initial Estimate Cost of Service based on an on-site visit by Jason Duke, a moving specialist. The cubic square feet was 333, cost was 1,415. On the day of my move, the same amount of personal items a second moving specialist estimated 525cu.ft at a new cost of 2,231. This company promises in writing that an on-site consultation and estimate will leave nothing to the imagination, meaning no hidden fees. This is not was not the case in my move.
The second estimator claims that while most of my boxes were the same as my original estimate, my couch and desk were a bit bigger than the average and will cost me more to move. There is no reason the original specialist didn't know this and I feel I was completely scammed in order to get my business. I have asked for reimbursement from the manager Daved I., and he has refused to proceed with the paperwork now that I have paid the final amount. I am requesting that they credit me the difference of these two estimates for the same materials. I would like to be credited 816.
I was going to do this move on my own, but based on their in home estimate I should have saved several hundred dollars using them. In the end they cost me more money than doing it myself. And they damaged a very expensive antique piece of furniture in the process because they did not heed my special moving instructions.
Tm Rivera Lent of Tampa, FL March 4, 2009
They never arrived to estimate how to pack up our house for our military move. On day of move, they scrambled when they only had 3 women arrive to do the pack up and over that day had more than 15 different people arrive in our home randomly throwing items in boxes all over the place that resulted in over 22,0000 worth of damage to our home goods. We had certain items like hand blown glass xmas ornaments PACKED CORRECTLY in a chest with bubble wrap and carefully done as these are heirloom xmas ornaments! We had a 12000 teak outdoor table they REFUSE to even discuss with us as a result of damage -- THEY LOST THE LEGS AND THE TABLE CANNOT BE USED EVER AGAIN!
Certain items like a miter saw and box they literally DUMPED these heavy hard items into boxes with glass photos and diplomas! WHO ON EARTH PACKS A HEAVY SAW in a BOX WITH A GLASS DIPLOMA? The Diploma was destroyed! They took properly packed items OUT of a wooden CHEST and in plastic protective bins and DUMPED them into cardboard boxes without taking proper time to REPACK GLASS ornaments OR Native American Pictures and TRIBAL DOCUMENTS! There is NO monetary Value for a Cherokee Tribal Rights Document they destroyed!
What is my recourse for any of this!? These items were packed to begin with properly! All they had to do was pack the plastic bins in cardboard boxes or pack the chest in a cardboard box to avoid damage to any of the items properly packed already! THEY LITERALLY DUMPED PHOTOS in PROTECTIVE PLASTIC BINS into CARDBOARD BOXES again- these were items pre-packed PROPERLY to avoid damage and they disregarded this and DUMPED PHOTOS and TRIBAL DOCUMENTS into cardboard boxes that were in PROTECTIVE PLASTIC BINS ALREADY! WHAT WERE THEY THINKING? I FOUND MAPS and CHEROKEE LAND RIGHTS DOCUMENTS IN A TRASH PILE ON THE FLOOR!
THEY WERE RECKLESS, CARELESS, and USELESS! They are claiming to take NO responsibility for these move issues and even with photos of the damages they didn't list ITEMS on the packing lists and we DID NOT REALIZE IT UNTIL TOO LATE - IT WAS A LONG DAY AND WE TOOK FOR GRANTED THAT THEY LISTED EVERY ITEM PACKED -- THEY DID NOT! We can't even make claims for the items! They did a less than half job of packing literally throwing things in boxes that would knowingly damage other items in the boxes... I cannot BELIEVE they have government contracts! THEY LITERALLY DESTROYED more THAN HALF OUR VALUABLE GOODS! AND EXPECT US TO TAKE LESS THAN HALF THE VALUE OF THOSE ITEMS CLAIMED? I AM SERIOUSLY JUST OUTRAGED AT HOW LOUSY A JOB THIS COMPANY DID and EXPECTS ME TO COVER THE DAMAGE COSTS!
To date, we are STILL waiting on a settlement from these people even tho we have given them MORE THAN ENOUGH INFORMATION FOR EVERY SINGLE DETAIL RELATED TO ARTWORK THEY DAMAGED, DIPLOMAS THEY DAMAGED, DISCONTINUED CHINA THEY DAMAGED, TIRES & BIKES THAT DISAPPEARED, A 10,000 TEAK TABLE THEY DAMAGED -- I mean I have NO CLAIM for certain items That were not even put on the packing list - they didn't list some items bc so many people showed up and scrambled to pack at last minute --
we LOST over 12,000 worth of home goods due to their lack of prowess in packing and the claim is as good as lost in space bc I'm sure to this day I will NOT SEE A CENT from them in the damages they did to our goods. Furniture was dirty - pieces were missing - Pictures were dumped from protective plastic boxes into cardboard boxs and water damage occurred -- THESE PEOPLE DO NOT EVEN DESERVE TO BE IN BUSINESS AND SHOULD NOT HAVE A MILITARY CONTRACT. I WOULD NEVER RECOMMEND THEM!
Greg/teresa Diamond of Mckenney, VA March 4, 2009
We hired them to move us from Maryland to Virginia. They were a day late on pick up & delivery. They broke several items & promised to pay to have them fixed. We faxed receipts to them but still have gotten no response, nor will he call back. I have contacted the BBB but they received no response either
We had to pay to get washer & dryer fixed. We had to help unload our stuff because they didn't bring enough help & we were afraid of what else they would break. We are missing screws to the shrunk, we fixed the bench they broke ourselves
Anne-Marie Borbely-Bartis of Morgantown, WV March 4, 2009
Contracted to move household from Falls Church, VA to Morgantown, WVA (204 miles) on Sunday, March 1, 2009. Internet quote of 790. House was already entirely boxed and shrink-wrapped before they arrived. After loading truck, they demanded payment and said adjusted total was 3,269.00. I paid. They took an extra hour to arrive in Morgantown (I was paying hourly rate). Only moved items to first floor of new house and simply stopped taking anything to the second floor shortly after they began unloading.
They left their trash on the porch--including a Budweiser Beer bottle. (which explains the alcohol I smelled on the driver's breath--I thouhgt I was imagining things). I was not given the itemized list of what I'd been charged for until AFTER they unloaded, and the next day I noticed they had falsified the documents, claiming to have shrink wrapped 23 items when in fact they only wrapped my mattress. Overcharge: 525 plus 15% fuel surcharge, calculated by total value of the move, and not actual fuel usage. When I called Metro Van lines to complain, they steered me to their online claim form and made no comment about the potential--not proven--DUL driver.
Damaged goods, overcharges, fear of intoxicated driver/team leader.
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