World Wide National Van Lines, Inc, contracts Vanguard Moving and Storage for pricing. David with Vanguard, an Agent of National Van, came out to the house to estimate the cost of the move from Stamford, CT to Waxhaw, NC. He underestimated by almost a thousand dollars. There were not problems with the movers loading the truck. However once my furniture left Stamford CT, I would not receive it in the same condition. National Van Lines gave me an estimate of a week for delivery. I was told that I would be given three days notice. That did not happen.
I called several times needing to get a confirmed delivery, and was told again they would give me three days notice. National Van Lines loaded their truck in Stamford CT with my furniture on 6/26/08. They delivered on 7/15/08, 19 days later. I received two days notice. On the day of delivery there were several items were mixed up with another customers delivery. I did not except the items, due to the fact that they were not mine. The furniture was scratched, I had missing part for the furniture, and one box was a total loss. It looked as if a sharp object had gone through the box. The box contained a toaster oven that was crushed, along with everything else in the box. I notated on the bill of lading the items missing, miss delivered, and broken.
I contacted National Van Lines the next day with the issue of the missing mattress and box spring. The broken items, and missing furniture parts. I was told I would get a call back the next day. I did not, so I called Vanguard Moving and Storage. Vanguard informed me that the issue was in NC, four other customer orders were mixed up during the loading of the truck. Vanguard told me to get in contact with Cindy in the claims departed, and the matter would be taken care of. I then called Cindy, and was told that they needed to investigate. Four days passed with no call, I then called them again and they told me that they had the mattress. Through email we deduced that the mattress they claimed was mine was NOT. They instructed me that I needed to proceed with a claim since the mattress and box spring was not mine. We filled out the claim with all issues of missing mattress/box spring, missing furniture parts, and broken items.
The claims department sent a check that was based on .60 cents per pound value, which came out to be 363.03. The mattress and box spring I purchased was a total of 1,078.02. The claim total I submitted was for 1,328.02. Patty McCarthy from the claims department at National Van Lines told me that I should be satisfied with the 363.03 check that was authorized.
I find it appalling that a moving company takes your furniture, and does NOT hold themselves accountable for loosing it. I also find it appalling that .60 cents per pound for furniture is an acceptable liability value. I researched the value of .60 cents per pound, even a pound of butter has more value than what National Van Lines holds themselves accountable for liability/loss.
Loss of mattress and box spring Furniture scratched Furniture parts missing Damaged items Loss of time, movers showed no due diligence.
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