Omar of Rockford IL (09/20/08) As many consumers, I wish I have read about this company bad behavior before. I contracted them for my move, and when after adding just a few more items the estimate almost doubled, I suspected something bad and decided to cancel the move. I was assured that that was ok, and this guy Mr. Pino told me he was cancelling the move according to my request and that he was processing the refund of the deposit of $ 655.28 I made. I was cancelling 5 days prior to the move, which was according to the contract.
The result, the next day they pretended that there was no cancellation, and now there is no move and they refuse to refund my money. I believe they lied in purpose, making me believe everything was ok with the cancellation, to then keep my deposit. This company needs to be punished. I anybody proceeds with a class action or other similars, please contact me.
Lost of deposit of $ 665.28.
Carol of Wylie TX (09/19/08) I was contacted by John with Nationwide after I did a search for moving companies. He informed me that he would be my moving consultant and help me every step of the way. And I would be getting a 70% discount. They required a contract with a $900 deposit to hold the mileage fee, etc for my estimated 6,000 lb move. When it was closer to the move I reviewed everything that I was moving with another consultant -Joe Pino who told me that it was 10,000# and I would need to give another $2100 deposit to keep my final payment to the driver at $2500.
My furniture was picked up in Colorado on a Saturday, I had requested Thurs. or Fri. and was told it would be in Texas around Thursday. On Friday night at 5:00pm I received a call that they would be there Saturday and I needed to have $3500 in cash, not $2500. When I asked how I was suppose to get another $1000 in cash since banks were already closed, and I had been quoted $2500, no one could help me. I was left a message that they would be there Sunday instead. The moving co. ended up showing up on Monday since the driver did not get any messages about when he was suppose to come.
Both Nationwide and the moving co. aren't open on the weekends. The moving company that was used was fine, however, they told me that Nationwide does not give them any money. The only money they receive is what I gave them at the end. When I called Nationwide to find out what my $3000 went to, I got transferred to multiple people who could not help and my moving consultant John said it was out of his hands. The re-rate department where I was suppose to be getting 70% discounts per my moving consultant indicated the entire move would have cost me over $13,000.
When you sign the contact you are told if you cancel you lose your deposit. This is the biggest scam, but they cover themselves with contracts and then tell you the discounts will come afterwards.
I basically paid $6500 for a move that could have cost much less. I had an actual moving co. representative come out prior to my move and looked at my furniture and estimated a cost of $5500 which included handling of bulky items, some packing of mattresses, etc. Oh, and I was without furniture for 8 days when I should have received it in 3.
Valerie of Concord NC (08/27/08) Nationwide Relocation Services contracted with a binding estimate to Cross Country Van Lines LLC to move me for $3,464 for 7976 lbs. Cross Country loads the truck and tells us that they will be in North Carolina tomorrow to deliver. Never provided us with any paperwork nor any new estimate. They never show the next day depsite the fact that my husband and I drove all night to be there for the delivery. We call and we are informed that the total move is 6,649 and that we must pay $5,402 at delivery (we had already paid a deposit of 1,246.67.) If we don't take delivery they will store our items and start charge us a daily rate for storage.
Extreme financial damage as we had not planned for the additional cost. Nationwide refused to work with us to resolve. They do not provided discounted services and they grossly underestimate the move to get the business.
Lisa of Desrt Hot Springs CA (08/24/08) I hired them to transport my car from CA to NY. All was great initially, I was completely assured of a 3 day pick up window. I emphasized that I really needed this to be so, as on day 4 I was moving out of my house and flying to NY; I was thoroughly assured. And then... I was never contacted that there was a problem. I spent that 3 day window making upteen phonecalls and getting completely stressed out while moving out of a 2 BR home, by myself and on a budget, and into storage. Had things packed in the car that I needed in NY, but had no time to mail them. Had to make arrangements to leave the car with a friend, who wasn't even a close friend. Had my printer packed up in the car, so it sat for many days in 115 degree weather.
Once I got to NY, I was assured that they were doing everything they could to find a carrier but there was a glut to move cars because of gas prices, which are ridiculous but have been for a while now. Then my not so close friend had to deal with this bs, and though I repeatedly asked them to call me and not her re updates, they kept screwing that up. I was then told that legally there was a 10 day window, in the small print of course, but by day 9 I fired the co. Cause any business who treats customers like this is not getting my money!
I wound up flying back to CA a month later, thank god for the credit card, trading in my car for a new model, had Toyota hire someone to transport it to NY, and that went pretty smooth. I am more in debt now, but did what I could with this lemon and made lemonade!
Xia of Sunnyvale CA (08/21/08) I planned to transport my car from California to Texas, I talked to the estimator 15 days before the moving day, at that time, he said everything is fine, I can get my car on time and the driver will pick up my car on time. However, after my credit card was charged, I can not reach him, I left message,sent email, no response.
I called customer service, they always told me they are working on this case but can not find carrier. now the times is up , even the pick up time windows set by them passed, they still told me no carriers. When I complain, they always let me hold for a long time, then switch me to a voice machine. When I asked for refund, they told me that only estimator can refund, however there is no way to find him. phone call, always voice machine, email,no response Never ever use this company to move your stuff, they are broker, only care for the commission
my car is still home, I have to fly to Dallas tomorrow, I have to find another carrier and rent a car in Dallas. I even lost my deposit
Andrew of Saint Petersburg FL (08/13/08) I wish I had read checked here before I booked my move (MA to FL) with these people. Credit where it's due, they were great, right up until the day of my pickup. I got a call from a subcontractor (who they claim they don't use) that they were 5 minutes from my home, I was 30 miutes away aw we were expecting much more notice than that!
The pickup itself went smoothly and I was told I should receive my delivery on the date I requested (Aug 5), here it is the 12 and my window is ending tomorrow and I have no idea if my stuff is coming or not. Nationwide also has called to find out if I've received a call from the carrier to confirm delivery, then put me on hold when I tell them that I haven't. About the subcontractor, I got the driver's cell number to call for information, turns out he was heading back to Boston from Virginia because of an emergency and the only explanation I could get from Nationwide was that my window was until the 13th.
As I have not received delivery I can't state any damage, but the estimate did jump from 3200 to almost 5000 dollars. Somehow I doubt I'll get any documentation about the weight.
Luke of Corvallis OR (08/07/08) Too bad I didn't see this website beforehand. Nationwide Relocation Services is a deplorable operation. As part of Leigh Sanchez's sales pitch, we were told initially that Nationwide would not sale our move to a subcontracting moving company, as he explained that other companies would. Only at 6pm the night prior to our move did we discover for the first time that Nationwide had done this.
We specifically asked about additional costs associated with steps at our 3rd floor apartment, and were told that there would not be additional cost, since the 75 foot rule only applied to distance on the ground. Yet, the subcontracted company added a $150 charge for the steps. Additionally, we asked if we should purchase packaging materials for items such as our mattress, and were told by Leigh that packaging materials were provided. He did not mention an additional cost associated for these materials. The sub-company charged an additional $219 dollars for the packaging materials.
Despite the contractual agreement that we could view the weighing of the transport vehicle after our belongings were loaded, we could not reasonably exercise this right. We lived in Hillsborough, NC. Prior to loading our belongings, the driver had the vehicle weighed at a weigh station on I-40/I-85 that was 5 miles from our apartment. After loading our belongings, the driver told us that he would not be going back there to weigh the vehicle, but instead would be driving the vehicle to Durham, NC to park for the night, then weighing the truck near Raleigh, NC the following day prior to serving another customer. Our travel plans for the following day were already established (3,000 mile cross country move). To exercise our right to view the weighing we would have had to delay our travel plans and drive ~40 miles in the opposite direction, instead of viewing the weighing immediately after our things were loaded at the weigh station that was 5 miles away.
Upon initial inspection, at least 3 furniture items were damaged during transport, one irreparably. We have 30 days to file a claim. I can't comment at this point about how reasonably, if at all, we will be reimbursed. We were guaranteed delivery by August 2nd. The delivery did not happen until August 3rd. Although it did not turn out to be an issue, since we arrived earlier and the delivery was late, the sub-company indicated that a daily fee of $750 would accumulate in the case we were not in Corvallis, OR to receive our belongings on August 2nd, which was contrary to the information we received from Nationwide which indicated that our belongings could be stored free of charge for 15 days in Corvallis, OR.
We found our sales representative to be completely deceptive, and completely unavailable to hear our concerns during and after the move. In some cases, he appears to have flagrantly lied to us. In at least one instance (#3 above) we argue that our contract was not fulfilled. Further, we were told that we exceeded out weight limit, although we never received any kind of itemized receipt upon delivery. Absolutely do not do business with this company. You will regret it.
Anna of Clinton NY (08/02/08) This business should not be allowed to continue operating. They are not a moving company--they contract out to moving companies and they have no control over the move, nor can they get trucks on the dates they promise, nor can they help you when things go wrong, which they will. I contracted with them to move my apartment on July 27/28. They needed to meet a representative as I have already had to move. They were supposed to call her 24 hours ahead of time to tell her when they would be there.
The following series of errors occurred: DAY 0NE- The eve of the 27th they called (late evening) and said they would be there 8am-10am. In the morning, the driver called and said he was lost. Then he called again and said he couldn't drive an 18 wheeler into the apartment complex, although other companies frequently do. He said they would have to use a smaller truck, meaning an additional $3-400, he wasnt sure and I still have not been told exactly how much. He said the move would be the next day. DAY 2- I call the driver, he said they don't have a small truck , wait until tomorrow.
DAY 3 - After many phonecalls to find out if my belongings were picked up and being told by quality control person Alec that he had no idea and cant help, I find out that the driver had called my contact, who was there in 15 minutes, by which time the driver had left, although she was well within the time they stated on the phone. The driver reports that he waited 2 hours. DAY 4 - 7/30. Unbeknownst to me and my contact, who waits for the movers again, my move has been CANCELED. This is not revealed to me until I reach a live customer service rep at 4PM. She has me do an emergency date change to the 31/1st, without telling me that there is no truck available.
DAY 5 - 7/31 - After many calls I find again there has been no pick up, my contact waits in vain. Day 6 - August 1: At this point I have overstayed my lease and need to begin paying per day for the belongings still in my apartment. I call, talk to customer service, then ask to talk to a manager, who calls me back after 1:30 hours (it is not possible to call a manager, they have to call you). The manager affirmed Nationwide's utter helplessness, said she could do nothing, suggested I have my stuff moved into storage (at my expense), said she had no idea when a truck would be available. DAY 7 - Nationwide still has no truck, I am continuing to pay by the day. They have no idea when they will have a truck.
I still have no belongings, I still have no idea what my move will cost, I am now paying rent in two houses. I am beginning a new job and I have to spend all my time trying to deal with Nationwide. This is the worst consumer experience I have ever had.
Siobahn of Dallas GA (07/29/08) I spoke with his customer service agent Anthony. He went over some of the specifics of the move and gave us a price quote. I stressed that my main concern regarding the move was that I could choose the specific date within a time window when I wanted the items delivered because we were going on a vacation that we had paid for a whole 7 months prior to deciding to move. He assured me yes on the telephone. The proceeded to charge me $689.10 deposit. He assured me that I could choose the date I was available to take the shipment.
On 7/24/08 I finally spoke to the actual courier that would be moving my goods as Nationwide is a broker for moving services they dont actually own any of their own trucks.They then told me about all of this additonal things that I would be charged for that he never told me about prior to me signing the contract.
I was then told by the actual moving company that they would be back into GA with my goods on 7/25 because they were based out of East Point ,GA . I then told them that my goods werent supposed to be delivered to me until after 8/4 because we would be on vacation and thats what A told me.The moving company told me that I would have to work that out with Nationwide. I spoke with 2 managers Cicely and Cheryl neither wanted to hold Anthony or their company liable for the storage fees that I incurred daily as a result of the lie that he told me.
The contract does not explicitly state that I HAVE TO accept service on the first date its available nor does it say that I can choose a specific date. However in the Rights & Responsibliities booklet that the federal government requires companies provide to the consumer it explicitly states that ... the dates or periods you and your mover agree upon should be definite. When I pointed that out to the manager Cheryl her rebuttle was that that law didnt apply to my move. Nationwide Relocation Services has stated that they WILL NOT pay the storage fees I incurred as a result of Anthony lying to me.
I was forced to pay 2419.98 in order for me to get my furniture back from the moving company. This includes the extra $1000.00 for storage as a direct result of Anthony lying to me.
Mark of Overland Park KS (07/24/08) I will NEVER, NEVER recommend Nationwide Relocation Services for anyone considering a cross-country move. This company lacks any form of communication but is not hesitant to take your money. Despite assurances of truck arrival, I was disappointed time and time again when scheduled dates were not me.
Renee of Las Vegas NV (07/20/08) I paid a deposit on the 29th of April for a full service professional move on May 27th or 28th. I was told that a driver would be in touch atleast 24 hours before the move to make arrangements. I called the company a day before the move to say I had not heard from a driver and they assured me that things were fine. A truck did not show up on the 27th or the 28th of May. A woman from dispatch called and said that they had not found a carrier for the move yet. I responded to her saying I was leaving for Korea on May 31st and there would not be anyone around to meet a truck from May 31st to June 8th. She assured me that things were fine.
I called twice a day on May 29th and 30th to voice my concern. I was leaving the country for a week and someone else was supposed to move into my house while I was gone. I was also having new carpet laid and some flooring ripped up in the kitchen. While I was overseas, I had to request a change of date form for the move. The form was filled out and faxed to the company for a move on June 9th or 10th. Again, no truck arrived at my house. A truck arrived June 13th and loaded my items. On June 21st I received a phone call that the truck would be in Las Vegas to unload on June 22nd. I also received a phone call that the items I shipped went over the estimated weight. So I asked for the certified scale tickets.
The truck did not show up on the 22nd. The truck called Monday evening to unload my itmes after the storage facility had closed. I made arrangements to meet the truck first thing in the morning on the 23rd. The truck did not show up until 4:00 in the afternoon, just before the storage facility was closing. When I called WeHaulMoving about all the issues with the move, the company would not deal with me until I had paid the driver and my items were unloaded.
I called the company twice a day after June 23rd and was always sent to someone's voice mail. I also emailed everyday. I did not receive a phone call or an email back. I have requested certified scale tickets and have never received a copy.
I was supposed to be out of a house by the end of May and have had to pay another month of housing. I also had pay someone to come and move the furniture out of a few of the rooms so the carpet company could lay carpet and rip up old subfloor in the kitchen. I also rented a storage facility and had nothing in for three weeks.
Pamela of Denton TX (07/19/08) I am very angry and want Nationwide Relocation Services to pay for all the grief they have caused me. I hired Nationwide on May 2nd, 2008. They were to move my packed belongings from Detroit Lakes, MN to Denton, Tx on July 6 or 7th. They wanted a $743.48 deposit. I paid via credit card. I made arrangements to fly back to MN to meet the truck and pack boxes. I talked to them on July 1st - they said everything was a go. I talked to them on July 5th and gave them a box total and verified that the truck was still coming either Sunday or Monday. They assured me it would be there.
On Monday July 7th, I started making phone calls - they had never called to confirm a pickup time. Nobody called me back until July 8. They told me they didnt have a carrier for me. I informed them that there was someone moving into the apartment on July 15th - I had to have my things out of there. On July 9th I had to fly back to TX, they assured me that a truck would be there in a few days - still no truck! When I got home (to an empty apartment), they informed me that they had NEVER had a truck for me. I told them that I had to have my stuff out of there. I lost my damage deposit because I wasn't out of the apartment on time. Fortunately for me the landlord let me use the garage and did not force me to put my things in storage. I had to hire people to move my belongings to the garage. And they are still in the garage! I had to hire someone to clean the apartment, as it was full of my things when I had to leave for TX.
After many, many phone calls on July 15th I told them that they were never going to get me a truck and I wanted my deposit back. They told me it would be applied by Friday the 18th of July. It's not there and I called my credit card company today to dispute the charges. I am now waiting for a response and since then have hired Atlas Van Lines to move my things. I hope this company works out. I believe as a group we can force them to pay for what they have done to us. National TV, Attorney General, any avenue we can use!
The stress that this has caused me is enormous. I did not receive any consideration for the $743.48 I gave them. I've had additional monitary expenses due to this fiasco. I'm still in an empty apartment. They did not reimburse me when they said they would.
Nicolette of Chicago IL (07/19/08) A company I'd never heard of came to move my items (six hours late) - NOT Nationwide Relocation. That day, they refused to insure my plasma TV because it was too expensive despite previously assuring me they could. I was moving 700 miles and was given a date range for my items to be delivered. However, they were delivered late and I was left for a significant amount of time without my belongings. Throughout the whole process Nationwide Relocation was unhelpful and vague. I feared never seeing my things again.
I was without my belongings for about a week. Other than that, and some broken items in my boxes, I was lucky.
Ben of Atlanta GA (07/02/08) Pick-up of my furniture in Ithaca, NY was scheduled for June 10, 2008, with June 11 being a worst case scenario, or so the company claimed. I was told I would receive a phone call at least 24 hours before my scheduled move to set up a time with the movers.
I myself had to place a call on the 10th to figure out when they would pick up my furniture. They said at that point that they did not know, and since I was supposed to leave on June 12th to drive to Atlanta, I had to make several calls over the next couple of days trying to get into contact with the movers. Eventually it became evident that my contact person at Nationwide, Atalie, was screening my calls and specifically not answering. I know this is true because on Thursday, June 12th, I called her from my cell phone (which is the number they had on file for me) and got her answering service. Then immediately I called her again from the phone at my mom's house in Ramsey, NJ where I had been staying for the previous week, and she answered.
After this I decided to contact the company through customer service. I was told my things would be picked up on Friday, June 13th at 5-6pm, three days after the date on the agreement. So the next day, Friday, I left my mom's house in Ramsey, NJ at 1:30 pm to drive up to Ithaca, NY to meet the movers. At 3 pm I was contacted by customer service that the movers would not be there until the next day, June 14th. I was already half-way to the location where my furniture was being stored before they even contacted me about again changing the date of my move.
Since they had already delayed my travel to Georgia by two days at this point, I had to arrange for my former roommate to meet the movers on the 14th. I was not able to make it down to Atlanta in time to move into my apartment on June 14th, and had to sleep in my car one night since after I missed my move-in date I had to wait until Monday, June 16th to move in.
Delivery for my furniture was broadly set as June 12-20 on the agreement I signed with Nationwide. Again, after many calls to Nationwide, I was told that my furniture would arrive June 24th between 2-5pm. I took a half day off work to be home to meet the movers. To no surprise, the mover did not show up until June 25th, at 11 pm.
The agreement I signed said that the movers would move all of my furniture into my apartment. However, the driver showed up by himself and told me he would need my help moving my stuff in. At this point I was so fed up with the whole situation that I just agreed to help. After all, I certainly cannot blame the driver when the company he works for is the one responsible to make sure everything on the agreement is followed.
When I contacted Nationwide after all of this to ask for compensation, they offered a paltry sum, less than 10% of the total move cost, as compensation for the delay in picking up my furniture. They offered no compensation for the delivery being five days late and making the situation so that I had to assist in moving my furniture. I was especially dismayed with how hard it was to get into contact with any manager or supervisor, and when I was put in contact with one she was very rude. In fact, the only helpful people I talked to throughout the whole situation were the movers that Nationwide outsources to. If this is published on the web, anyone reading this, SAVE YOURSELF A LOT OF HEADACHE AND DO NOT USE NATIONWIDE RELOCATION.
Three and a half days of missed work due to delays from our signed agreement.
Brooke of Portsmouth RI (06/25/08) After searching online for a moving company, I decided to conduct business with Nationwide Relocation Services. From the start I had a very difficult time making contact with customer service representatives, and having my phone calls returned. A week before the move, I spoke with John, from sales, and after leaving him 5 messages, was guaranteed that everything was set.
A few days later I still had not received a pick up date and time/ and had to make several more phone calls before someone stated that the movers would be at my location on Monday morning, the 17th of March. I made my moving/ traveling plans from there, until the next day, when I received a call from one of the movers, Boris, who stated that he could only pick up on Sunday. I refused, since I had already made plans. On the 17th he arrived to pick up my furniture, and stated that he was only going to be able to deliver them after the 20th, however I had already received several verbal confirmations from Lissa and John at NRS stating that the furniture was going to be delivered on the 20th. I had planned everything around that.
I sent the mover away, rented a Uhaul, and moved myself from Buffalo, NY to Rhode Island. However, the company still charged me for the service. I have already paid over $500 upfront, and was charged another $717 for a service that was never fullfilled! Afterwards, I spoke with a lawyer, who stated that the company operates by setting up the moves, and then blaming any problems that develop on the movers they outsource the job to.
Paid for the deposit, and was refused a refund. Out over $500 and still had to move myself.
Vishv of Dunwoody GA (06/19/08) As per the contract Nationwide Relocation the moving company agreed to provide me household shipping scheduled on Mar 12th/13th 2008 and gave me an estimate of $2359.04 and the two transactions above (totaling to $1570.82) took place as initial deposit for the agreement.
The movers did not show up on either of the date mentioned in the contract; instead another company called ADS Moving and Storage packed and shipped my apartment. They told me that they were sent by Nationwide Relocation. However, ADS Moving and Storage charged us $3099.87 and refused to adjust $1570.82 I gave to Nationwide Relocation. They in fact refused to deliver our stuff until I gave them $3099.87 in cash.
Upon contacting Nationwide Relocation about $1570.82; they told me (for the first time) that they are not shipping company but a broker firm and my initial deposit was their fee/commission. This is outrageous, if they were broker firm then they should have: 1)told me this to see if at all I am interested 2)fixed the commission from both the parties 3)taken the responsibility of overall move 4)4) paid our initial deposit to the actual moving company. They did none of this except charging my card for $1570.82. There is absolutely no reason that they could keep this money.
It is ridiculous that now they are telling me the charge of $674.21 was the initial deposit I agreed on and $896.61 was for updating inventory on their papers. None of this makes sense. ADS Moving and Storage made its own list of inventory and bill of lading and they had their own billing system all independent of Nationwide Relocation. We were repeatedly told by Nationwide Relocation on phone that they are the moving company and the money given to them is the initial deposit? towards the overall cost. Even in their response to our dispute they refer the amount of $1570.82 as our initial deposit (see page 1 last line of their letter). Later on they call it their fee.
Nationwide Relocation claims of making bills, preparing list of inventory, updating inventory list, giving 76% discounts, taking deposits etc. has absolutely no meaning at all. We never got any 76% discount mentioned in their response. Nationwide Relocation never ever did anything related to our move, delays, lost and damaged stuff, and excess charges. They just kept the initial deposit and stand aside, and now suddenly they are a broker company. We can almost see that Nationwide Relocation showing us terms and conditions, and telling that they have recorded our conversations on phone etc. but they will not answer the question: how initial deposit of $1570.82 became their fee including $870.61 just for updating list of inventory.
Chronology of events: 1)Nationwide Relocation salesman contacts us about our move and gives us an not to exceed estimate and take $674.21 initial deposit. 2)They send us deliberately incomplete? list of inventory that troubles us, so we contact them back about it and nothing happens for several days and moving date is coming close. 3)Finally another salesman updates our inventory and updates our initial deposit to $1570.82. 4)Nationwide Movers never show up, moving date is a history of 48 hours without the move.
5)ADS Moving company comes 12 hours prior to our flight time (we had an apartment lease ending on the same day). 6)Three movers of ADS company, my wife, 3 of my friends, and myself pack the apartment for 8 tireless hours and we rush to airport. 7)ADS moving company prepares its own inventory, bill and refused to adjust the money given to Nationwide Relocation. 8)Upon contacting Nationwide Relocation their representative tell us that if we do not give money to ADS of their billing they will not deliver our stuff. 9)Things get delayed by a day and ADS charges us another day of storage cost. 10)We give $3099 (the complete moving cost) to ADS and take delivery to avoid any further storage cost. 11) Now if we are asking the question where is our initial deposit? What wrong with that?
12) We contacted Citibank to cancel the credit card payment to Nationwide Relocation and they happily did that but Nationwide Relocation responded with a threat letter of going to court and charging us court and attorney fee. And Sending collection agency to our place. We decided to take the case out of Citibank and contacted Better Business Bureau in Florida they closed the case without ever reading our complain and the Nationwide Relocation's response. 13)We have decided to take the case to court and we are looking for an attorney who is interested. We need an attorney to pursue this case in Florida. Please contact me
We have suffered a loss of $1582.70 and lot of mental pain.
Norman of Boise ID (06/17/08) I contracted Nationwide relocation to move my stuffs from Idaho to California. I made the paperworks two weeks before the scheduled pickup and paid $613.71 deposit. I was given a 2 day window for pickup but assured that they will contact me two days before the actual schedule. I told them I wanted June 17 pickup but agreed to the window because I was told that it is only to provide for unavoidable circumstances, fine. I waited for their call but they never did so I finally decided to call them on the 16th only to find out that they don't have a truck and they are scheduling me on the 19th instead. I told them it is unacceptable since they have two weeks to schedule it. I just can not understand what they have done in the past two weeks?
I was really disappointed and I told them that I am cancelling my order but they refuse to give me back my deposit. On the 17th, I called again and still they can not give me a definite pick up schedule. What kind of business are they running? I insisted on talking to a manager but I was forwarded to customer service instead. Ofcourse they can not do anything, all you get is their scripted answers. I tried to call the agent several times and he's not picking up his phone.
I've done several moves both domestic and international but this is the first time I encountered this kind of treatment. I don't understand why they can not give me a definite schedule a day before the supposedly pickup schedule.
Bruce of Racine WI (05/30/08) Despite thousands of dollars in deposits ($4,000) and signing, in good faith, all their paperwork, they never showed up when promised to move our household from Virginia to Wisconsin. I e-mailed and telephoned a week and two weeks in advance to confirm ... and was told that everything was as a go. Yeah, right.
The day before our move, we were informed by the agent that WE called to confirm pick-up information that they had no record of being contracted with by Nationwide to handle our move. This despite the fact that Nationwide changed our van lines three times ... and insisted that we purchase our insurance through them (a practice discouraged by bona vide van lines) since they claimed that the van line now assigned to us wasn't covered by any of the other moving insurance firms out there.
Because of employment, we had to leave everything in our house -- furniture, furnishings, collectibles, etc. -- while we moved to another state halfway across the country and attempted to resolve the moving situation. Nobody at Nationwide takes ownership of your account when push comes to shove. You're put on hold, disconnected, asked to repeat your information time and again to low level clerks who have no authority, responsibility or power to help resolve the issues.
We have no idea when our household goods will be picked up, by whom, or when they'll arrive ... let alone the condition in which we'll receive them. We did everything possible -- and paid a substantial deposit upfront -- in good faith when dealing with this company.
Margaret of Sandusky OH (03/19/08) My original estimate was $1951.67 to move me from Ohio to Ga. sometime next week. I could never get the exact day they'd be here-just got a window. I paid $743.74 down and today, they wanted $1161.32 more with a balance due of $1309.09 plus $500 for insurance (just found that out today also). $3800 on an estimate of $1951! I called to cancel and they said I could but forfeit my deposit-even though they haven't done anything and I'm within the days allowed to cancel the transaction. DO NOT use their services!
I have no movers for next week and according to Nationwide-they won't credit my credit card.
Natalie of Anniston AL (12/18/07) We scheduled a move from FL to AL. This company states on their website that they only send trained, professional movers. However, the movers were very late and also three days late delivering our furniture in AL.
As a result, my family and large dog were shuffled around to different hotels, myself being in a wheelchair, which cost me more money. Once arriving in AL they only sent one mover to move a large four bedroom house with many heavy items. The one guy actually started asking people off the street to help him move our belongings. This not only endangered our lives by allowing a stranger into our home but we had an inexperience, unntrained person and as result items were damaged.
Also, this is illegal because they paid the guy cash without withdrawing taxes. They got no identification from the guy. He could have been an illegal immigrant or convicted felon.
Later that night when I went to sleep on the bed that they are suppose to assemble correctly, the bed collasped and I fell. I am injured already with a broken pelvis and in a lot of pain. I have to go see my doctor again to be sure I did not reinjure myself because of the pain it caused.
Pain and possible injury from broken bed. Also, I had to pay somene else to set the bed up properly. Damage to a vase and table, about $2000 worth of damage. Hotel stays because they did not deliver the damage on time. ($300) When I asked what the hold up was, the movers stated that they were waiting to get paid by their boss before leaving FL.
Monica of Chandler AZ (11/14/07) I hired Nationwide Relocation to move my son from New Orleans after Hurricane Katrina hit in 2005. Waited 3 full days for their mover to arrive and then he refused to move us because we wanted to document my son's possessions that were being loaded on the truck. He loaded, then unloaded his truck (minus 1 of 2 sets of golf clubs that were loaded on there). Since this happened after Nationwide's closing time, I had to wait until the next morning to get in touch with them. They were very apologetic and said they would arrange for another mover. That never happened and I could not get in touch with them after repeated phone calls.
I had to appeal to my credit card company to get my deposit of more than $1400 refunded and after many phone calls and letters, the credit card issued me the refund. HOWEVER, Nationwide is now suing me for the money and I am expected to go to Florida for a mediation session. I am turning this all over to an attorney, but if you are smart you will NOT do business with this company EVER!!
In addition to the loss of the golf clubs, I had driven 3000 miles round trip to meet this mover who refused to do the job. This trip had to be repeated 2 weeks later when the actual move finally took place, not with any help from Nationwide Relocation. Now I am being harassed by this company for payment and have had papers served that I am to attend a court hearing in Florida (I live in the Southwest area of the country so this is a long distance for a handicapped senior citizen.)
Remash of California MD (11/01/07) First off, do not use this company. They are brokers and will charge you a high fee just so they can call a real mover for you. Or call a real ripoff mover to destroy your life.
We requested quotes online. Nationwide is one that called back as well as 2 other companies. We went with them because Farah Deeb said she can assure us that movers will be there Friday morning, 10.26.07, to pick up our furniture from the house we were closing on that afternoon at 3 pm. This is the only reason we went with them. None other. They did not provide the cheapest quote so that is not the reason.
I provided her a list of every single item that needed to be moved and she estimated the weight at 2929 lbs at a fee of $1594.59 which would be the maximum charge if the weight remain at 2929 lbs but would be less if the weight is less. The minimum weight that we must pay for is 2000 lbs, which is standard. Packing materials is a separate charge.
We did not receive a call from Nationwide or a mover on Thursday so I called Nationwide to verify that movers are coming. They said yes but now said they may not come until Saturday. Friday came and went but no movers. We closed on the house and handed over the keys. With our furniture still in the house. The new owners were understanding and gave us a key to use when the movers eventually come. Friday we called the actual movers with a number provided by Nationwide. They said they will try to make it for Saturday morning. They could not make it that early and ended up arriving near 7 pm. They packed everything by 11 pm and my wife and I drove back to Maryland where we now live. The drivers overnighted in Pittsburgh so we could not go with them to the weigh station.
Sunday the movers sent in the weight quote to Nationwide. Nationwide called me and said the weight came up to 4900 lbs. Yes, way above the estimated 2929 lbs. But that's not the worst. I know exactly what each piece of furniture weighs because I have the manufactur weights and dimension for each piece. They all weigh less than 1800 lbs which means they are trying to overcharge me for a crap load of furniture. Well, I know the movers picked up another customer. I just did not know they would have combined the weights and bill me and probably that other person for the combined weight.
A long a bitter battle started with me, the movers, and Nationwide. I finally got the movers to admit to the overweight when the owner of the moving company try to make a deal with me based on the 2929 lbs that Nationwide quoted. This was after I mentioned to him that I know all the weights and that I spoke to my lawyer already.
Today is 11.1.07 and the furniture was deliver this morning and get this, at 2 am. That's right, who the heck does something like that. 2 am for goodness sake. We were stuck in a corner and had to take the shipment or they would have found some reason to delay us another week. I still ended up paying for 2929 lbs based on the Nationwide quote instead of the 2000 lbs that I should pay for but they had us in a corner. Pay or not get the furniture. What can person do? These movers and brokers like Nationwide are scam artist. I did not mention the damage to one of our wardrobes but there, I just did. I lost an extra $514 to them but at least it was not the $1600 they wanted to grab. Fight them people. Do not settle and question everything they do. Oh, the federally mandated 400N Tariff is good for nothing. These people are under this tariff but it does nothing for me the consumer.
Stay away from Nationwide Relocation Services. Also known as movingcost.com. Oh another thing, the discount they quoute of 63-73% is a joke. Another scam of theirs.
Dorian of Houston TX (10/23/07) ON 10/11/2007 I HIRED NATIONWIDE RELOCATION TO MOVE MY FURNITURE AND EVERYTHING OUT OF MY HOUSE. BEFORE THEY CAME AND DID THE THE MOVE I EXPLAINED TO JOHN FROM NATIONWIDE RELOCATION SERVICE EVERYTHING I HAD IN THE HOUSE AND THE ASSURED ME THEY WOULD GET EVERYTHING OUT OF THE HOUSE. THEY KNEW IT WOULD BE A BIG MOVE SO THEY SAID NO PROBLEM THEY COULD HANDLE THE JOB, JOHN SAID .
SO THEY ASK ME FOR A DEPOSIT UPFRONT OF 3,000 DOLLARS I PAID WITH MY CREDIT CARD AND THEY FAXED A NON BINDING AGREEMENT AND I SIGNED IT THEY NEVER ASKED ME ABOUT INSURANCE OR THEY DID NOT INSPECT THE HOUSE AT ALL. THEY TOLD ME THEIR COMPANY WAS GOING TO DO MY MOVE, SO ON 10/11/2007 THEY SENT ANOTHER COMPANY CALLED CROSS COUNTRY VAN LINES TO MY HOME TO PICK UP THE FURNITURE AND EVERYTHING IN THE HOUSE.
I DID NOT KNOW THAT AT ALL SO THEY PICKED UP MY FURNITURE AND DAMAGED MY HOUSE, LEFT FOOD THEY ATE - ROACHES AND MAGGOTS ARE IN THE HOUSE - AND THEY LEFT HALF OF THE FURNITURE IN THE HOUSE. THEY CHARGED US UP FRONT, SO AFTER THEY FINISHED JOHN FROM NATIONWIDE RELOCATION CALLED ME AND SAID IT WAS GOING TO BE WAY MORE MONEY. THEN WE SPOKE ABOUT AND I DO NOT HAVE THAT KIND OF MONEY, SO HE SAID THEY LEFT EVERYTHING IN THE BASEMENT, PATIO, AND SHED, SO IF WE WANTED IT MOVE WE WERE GOING TO HAVE TO PAY ANOTHER DEPOSIT OF 1,500.00 UP FRONT FOR AN EXTRA 7,000 POUNDS LEFT IN THE HOUSE.
HE SAID CROSS COUNTRY VAN LINES TOOK EVERYTHING OF THE FIRST AND SECOND FLOOR AND DID NOT LEAVE ANYTHING BEHIND SO ON 10/19/2007 SATURDAY THE COMPANY LBI RELOCATION, HIRED BY NATIONWIDE RELOCATION, WENT TO THE THE HOUSE WITH 2 PEOPLE TO MOVE THE ITEMS THAT WERE LEFT IN THE BASEMENT, PATIO, AND SHED.
SO WHEN THE COMPANY GOT THERE TO DO THE MOVE, THEY CALLED ME AND EXPLAINED TO ME I SHOULD GET MY MONEY BACK BECAUSE THE FIRST COMPANY DID NOT COMPLETE THEIR JOB. THEY LEFT A LOT OF FURNITURE IN EACH ONE OF THE ROOMS AND LEFT MY MOTORCYCLE AND RIDING MOWER AND LEFT CLOTHES, MY SILVERWARE AND A LOT OF OTHER ITEMS SO THAT COMPANY SAID THEY WOULD TAKE AS MUCH STUFF AS THEY COULD WITH THEM.
NATIONWIDE RELOCATION SERVICE SHOULD COMPENSATE ME ON THAT. MY FURNITURE AND BELONGINGS ARE WITH 2 DIFFERENT CARRIERS AND I DO NOT NO WHERE. IT HAS BEEN 13 DAYS AND I DON'T KNOW WHEN THEY ARE GOING TO DELIVER IT. THEY TOLD ME ON 10/15/2007 IT WOULD BE HERE. EVERY TIME I CALL AND TALK WITH SOMEONE THEY ARE VERY RUDE, AND THEY DAMAGED MY HOUSE. WE MOVED FROM. MY STUFF AND FURNITURE IS STILL NOT HERE NO ONE WANTS TO HELP ME. 300,000.00 DOLLARS WORTH OF STUFF [HAS NOT BEEN RETURNED TO ME].
THEY DAMAGED THE WALL IN BOWIE MD WI THE THE FURNITURE THEY MOVED. THEY WENT THROUGH ALL OF THE FOOD, LEFT FURNITURE BEHIND AND JUST WANT A LOT OF MONEY.
Cythenia of Dallas TX (10/04/07) I paid Nationwide Relocation a deposit of $1,553.45 to pack and move my household goods from Springfield, Illinois to Dallas, Texas. The contracted dates were 8/6/2006 and 8/7/2006. No movers showed up on 8/6/2006, I called and called, but I got no answer. No movers showed up on 8/7/2006, I called and was assured that they would be there on 8/7/2006. They did not show. On the morning of 8/8/2006 I left Springfield, Illinois and drove to Dallas, Texas. Nationwide Relocation kept the deposit, no money was charged by the moving company and no money was sent to the movers.
I have written and made complaints to several agencies; still Nationwide will not refund my deposit. I have filed a suit in small claims court here in Dallas, Texas. They tried to get it Dismissed based on lack of jurisdiction. Based on my argument Nationwide Relocation motion was denied. I am waiting on my new court date.
Kim of Helotes TX (09/19/07) Contracted with Nationwide Relocation for our son's move from Indiana to Texas in June. We were quoted a price on the phone and on the internet. Packers showed up and did a very poor job packing. They left to cross over scales with truck. Price quoted had nothing to do with what we were charged to get his belongings back once the truck reached Texas.
The movers showed up late in the evening and wanted us to put them up in a hotel! After much complaining they unloaded the truck by dumping everything in my son's apartment. The managed to drop his kitchen table down the stairs. Numerous items damaged or missing. Not happy with claim settlement offered of $125!
Bridget of Los Angeles CA (09/18/07) Typical get their money and your at their mercy
1st
Promised I would be contacted day before pickup, didn't happen, I had to continue to call to find out when the movers were coming. When the movers arrived the truck was already full.
2nd
Promised to be given an exact date of arrival. Did not happen. Still do not know when my furniture will arrive.
3rd
When the truck arrived full, I was once again promised my furniture would still arrive on the dates given 12th-15th Small print in contract gives them until the 22nd. I was told not to let that date throw me, my things would arrive between the 12th-15th. Off went the truck when I found out everything spoken by this company before your belongings are gone is a lie.
4th
My mother and I arrive in LA, stay in a hotel to await my belongings. We have to call the company once again to find out the staus of my belongins. Now I find out my things will be here on the 22nd. We also find out the name of the carrier, Southwest Van Lines, which has no none listing. Still have not recieved my things and I am scared too death to find out what is going to happen next.
John of Dallas TX (05/30/07) At least seven major things have gone wrong with our move including our goods stolen.
First, we were called on Saturday, May 12 and told that our plasma tv stolen because our stuff in the truck was left unlocked and unsupervised for a week in a parking lot near a railroad tracks with no gates or security guards. One of the movers (that the company suspected stoled the tv set was fired. We fear more things were taken from the ramsacked unlocked truck.
Second, Our stuff that was picked up on Friday, May 4 and Saturday, May 5 has not been delivered yet. Nationwide Relocation was late picking up our goods in Madison, WI. They said they were going to arrive between 8-10am on Friday, May 4, but arrived at 3:30pm.
Third, the moving company brought too small of a truck and could only take 80% of the total items.
Fourth, the movers had a fight while moving the goods.
Fifth, our moving cost estimate of 4400 became a bill of 6866.
Sixth, the moving dispatcher does not give the customer the complete story. I had to find out from a Worthington, Ohio officer that the moving company left my stuff unlocked for an entire week. Eddie refuses to give the customer the name of his supervisor.
Seventh, I have to contract with another mover to get the remaining stuff.
We have to find out we been robbed after the inconvenience of waiting a week for our stuff. I can't imagine how this company stays in business.
Worthington, Ohio Police Case #070751
Stolen: $4200 Plasma TV and warranty, silverware and lamps because
Trailer left unlock from Saturday, May 5 Saturday, May 12
No Security guards, No gates
Parking lot near railroad tracks.
Problems with estimation, security, being on time and lying to the customer
Jeanne of Dallas TX (05/26/07)
First, no follow up or phone calls day of or before the move. Finally I started calling and dispatch finally told me that my original mover had canceled and they were going to try and find someone else. Second day, no calls. My sales rep is now not answering my calls. We need to move, so I start calling local companies. Five days later still no one to move us. This company refuses to return our $2789 deposit! It was a check so there is not much we can do but file with the state of Florida and the Texas Atty General.
Had to hire a second company and husband had to go on without the rest of us to the new job.
Crystal of Rugby ND (05/05/07) I had moving set up and that fell through with just a few days before I needed to be out of my storage. Bobby, my estimator, underestimated my two storage units. Alec the quality assurance called and I explained the size again and asked again to be given a high estimate. They both told me the estimate was high.
The keystone cop movers showed up with a vehicle of insufficient size and did not load all of my stuff, but now they are demanded an addition $1834.98 for the partial move they've done before I can get my stuff back. I signed a countract which did not allow sufficient time to cancel before the pickup date, which, they did not meet.
The claim its all just my fault because I don't know the poundage of my goods, gee, isn't that why I contacted a mover. They told me my belongings would be moved by a national company, which it was not, its some Joe Schmoo mover from Colorado. The contract requires suit in Broward County, Florida.
Mandy of Houston TX (04/18/07) These people are brokers, not actual movers. They do not explicitly tell you this when you call & if you are like me, you miss that fact in the beginning. They charge a broker's fee which they tell you is a deposit on your move. Then a representative gives you a phone estimate based on what you tell them you want to move. Basically, they use a computer program to estimate how much your stuff will weigh.
In my case, they were way, way, way off. But hey- what did I know? Well, I paid the price when my final bill was 3 TIMES what was originally estimated.
Then, you should know- they just contract out they job with moving companies. I did not find out who mine was until the day of my move (All Coast Transporters). Real nice. The mover showed up 3 hours late. He was not even from All Coast Transporters, the company Nationwide told me was going to do the move. All Coast Transporters contracted out the job to him.
My stuff made it to it's destination OK. Nothing was broken. However, I SO regret using Nationwide in the first place. I really felt ripped off when my final bill was so much different than the estimate. Learn from me & only get an IN-PERSON estimate from a mover. Also, I was very frustrated talking to multiple people multiple times, just trying to get information. It would be so much easier to deal with the actual mover directly, right from the start.
*Note: After I gave my deposit, I called Nationwide, to discuss all the negative reviews I saw on the internet & a representative spent 15 minutes trying to convince me that I shouldn't believe what I read. Well Honey, Believe It!
Claire of Bryson City NC (02/05/07)
I contacted Nationwide Relocation in early Dec., 2006 after cruising the internet to find a reasonably priced mover. Speaking with Matt, a "moving specialist", the price sounded good, all services that come with a move were included, the move date for Jan 5th, 2007 was available, and so I went with it. The deposit for the move was $960.76, which, in good faith, I stupidly put on my debit card.
Mid December my husband's job offer was recinded, so there went our plans for our move. I called Nationwide Relocation the day after we found out we wouldn't be moving, and happened to speak with Jerry, Matt's boss. He emailed me a short letter, which I printed, stating that my deposit money would be returned within the next billing cycle of my account. A few days later, and long before the non-refundable 5 day cancellation notice, I wrote a cancellation letter to Nationwide, certified mail, return receipt requested, as specified in their contract, which by the way, I had never signed.
It’s been 2 months now, and there's not even a hint of my $960.76 moving deposit showing up in my account. I filed a complaint with the Better Business Bureau of South Florida, but have yet to even get a response from them. It absolutely amazes me that people are allowed to stay in business without any legal consequences at all. I am a senior citizen and live on a very limited income. The loss of almost $1000.00 to us has been a severe blow.
Cari of Starkville MS (01/11/07)
I was contacted by Nationwide Relocation Services (movingcost.com) after inputting the information about my move at a website. They contacted me frequently, emails, and phone calls, many times per day. I spoke with Shabrina at extension 275. She assured me that she would be my main point of contact and NEVER explicitly told me that her company was not a moving company, but a broker, to "coordinate" my move.
She assured me that my desired delivery date was possible and feasible and that Nationwide would ease the process for me, etc. The day before my pick-up they told me that Cross Country Van Lines would be handling my move. I contacted them myself and had many questions, spoke with Ralph. Shabrina had told me that any help with my move, extra taping, wrapping etc. would be included. Ralph had other ideas. So I repackaged all my stuff and prepared for Ralph's arrival. Shockingly, he didn't show.
I called Ralph and he informed me that another carrier had been assigned to my move. I called Nationwide and was unable to get through to Shabrina and spent hours on the phone trying to figure out who my actual mover was. I was contacting other companies at this point. My movers finally arrived (over a week later than Shabrina had told me to expect them), did not wrap all of my furniture (as Nationwide promised they would).
Eventually, Interstate 1 Van Lines hired ANOTHER carrier to deliver my goods. The unwrapped furniture arrived badly damaged and my bike was destroyed. Many small items were broken and damaged. Now, Interstate 1 is claiming they did indeed wrap the furniture and I am pursuing this claim with the Better Business Bureau. I have wasted HOURS on the phone with them, trying to talk to supervisors or someone that could help me. I regret becoming involved with them.
Tracy of Getzville NY (10/24/06) Nationwide Relocation services was hired to move our household from Knoxville to Buffalo. The movers never showed up. We had to hire a second company a day after the closing date of our house and now we can't get a refund from Nationwide.
We were charged an initial deposit of $1100. A week before the scheduled move another estimator from the company called and said the initial estimate was too low and he needed another $830 from us to book our move. Then the movers never showed up and we can't get a refund from EITHER deposit.
Matthew of Marlton NJ (09/10/06) BE FOREWARNED! They are brokers! Not movers. Do yourself a favor, Save the outrageous FEE, which they call a DEPOSIT, and have a legitimate mover come to your home and give you a real estimate. Once you give them they depostit, they are done with you. You will never hear from them again. I had to call the mover myself, because no one at Nationwide did the paperwork! My belongings were held hostage for almost 6 weeks.
I had to sleep on the floor of an empty apartment with a newborn. When they finally did arrive, I had to rent a u-haul and meet them in the parking lot of a wal mart. Move the stuff from their truck to my truck. The driver sat in the AC cab, while I did this. In the middle he stopped me and told me I had to pay him $250 in cash or I couldn't finish. This thug then laughed when I had to go to the bank to get cash. I won't bore you with the details of how many pieces of furniture were broken and scratched. forget the dishes. Nationwide wanted to settle for a $100 discount, if I would sign away any right to sue them. Right.
Grace of Kent WA (08/31/06) After searching on the internet I found Nationwide relocation service and contacted a sales/moving coordinator. The date of the move arrived and they had hired a small company to move my things. When the Rented Penske truck arrived and the movers were obviously not movers.. and there were no inventory forms or normal moving standards I was so upset I was in tears, I would have cancelled if I had not had to be out the next day.
The three men who barely spoke english proceeded to throw items on the truck boxes were turned upside down despite being marked on every side with arrows. They began loading before I could even address the situation with the one man who spoke fairly good english. My things were stored in a cheap u-store it unit and then delivered to me by different men in a truck with no working lift. Many items were broken and weigh tickets showed that my move weight was more than my previous move despite my not moving my motorcycle, my nordic trak, my washer and dryer, two desks and two sets of shelves.
The two men who dropped my things off required that I give them $2086 cash before they would unload. The younger of the two men grabbed my 16-year old daughters butt and then later put his hand between her legs in the front. They told me that two of the three men that had picked up my items had been killed while in progress of criminal activity, and that the company that picked my things up had never done a move before. Nationwide relocation charged me top dollar for a move, and hired criminals to move my things. I am unable to get any answers from them about making any kind of resolution.
I paid over $6,000 for the move and many pieces of furnature and other belongings are destroyed. I have no inventory and am trying to determine if they even delivered all of my things.
Danielle of Norfolk MA (05/03/06) I chose to use NRS because Scott made me feel like this move would go smoothly. My experience was anything but positive. To start, the estimate was given, but there was never any mention of their $3750 "Broker's Fee", that amount was called a "Deposit". Now that I am getting my belongings out of storage, the moving company, Cross Country Van Lines, will only deliver our stuff if they have the money IN HAND before.
I have never heard of this. I feel like they have given me no choice, if I don't pay, they don't deliver. It is the worst way to do business. It is just sad because moving is stressful enough, and dealing with NRS did not make my move any easier. I have to say, I am extremely disappointed with NRS and am angry with myself for using them. I feel scammed. I even tried to call Scott Smith, the person who was so nice in the beginning, and he will not return my calls. It is just pathetic.
The stress caused by NRS was unnecessary. They tell you that they will deal with the movers for you - but that just makes the situation more confusing. They are just a middle man, and are pretty much useless
Cara of Chicago IL (04/07/06) I only used NRS because the customer service representative, Gian, promised to give me a specific pick up date, a specific delivery date and allow me to use a specific type of payment method. All went well until it came to delivery. I made the mistake of paying the bulk of my bill before my furniture was delivered. I feel as if they are holding my things as hostage and I unfortunately am at their mercy. The carrier called me 2 days before delivery asking if they could deliver a day early...I said yes...made arrangements to be in the state that I was moving too and prepared for the last part of my move.
The carrier then calls me back late that day and says they won't be able to deliver early and in fact they won't be able to make the schedule date and they weren't even sure when they could deliver. I was furious...told them it was unacceptable & called NRS Customer Service. I have spoken with 4 different customer service agents & told them this was ridiculous and something need to be worked out between NRS & my carrier. I have them alternative times and dates and they would have to work with MY schedule…not theirs!
Lastly, I informed the customer service rep to pass along to the supervisors that I would be filing a complaint with the better business bureau in 3 different states. Customer Service then calls me and tries to apologize without success and they state they will have the carrier to call me to make arrangements for a delivery as soon as possible. The carrier calls and says they can deliver it on the upcoming Sunday at 8-9 pm or either on Monday at 4-5 am!!!! I laughed and said that was crazy and those times wouldn't work fop me or my neighbors!!! I am still awaiting my delivery...and now considering seeking legal counsel!!
Rick Mccarten of Lancaster NH (03/13/06) Despite all their promises of pickup date, time and providing 18-wheeler, they showed up 2 days late and with only a 26 foot rental truck. Therefore, all of our belongings were not able to fit on the truck. Then, they promised to get everything else that was left behind with a second truck. They STILL didn't get everything, spilled gasoline in the house and charged well over twice the initial estimate. The first truck they sent, the 26 footer, has a maximum payload weight of 13,000 and with our estimate surpassing that, they had no business sending us too small of a truck. Especially after promising an 18-wheeler, which would have done the job. TOTAL RIP OFF! They call repeatedly for your business but once they have your deposit, getting calls returned is extremely difficult. I have never experienced such poor service in my entire life.
Twice the cost than expected, endless inconvenience due to the broken promises and inability to stay with what was initially planned. Also, packing was terrible and many things suffered damage, including our 55" HDTV, which they promised would be specially crated with nothing stacked upon it. However, no crate just bubble wrap and cardboard and when they unloaded I notices boxes stacked on the TV up to the top of the truck. Again, another lie. I cannot stress enough how much I regret my decision to use Nationwide!!! They also told me that my deposit of over $2,000 would be deducted from the total balance. Then I got a call from someone else with Nationwide saying that person was wrong and it was in "addition to" the balance. So in other words, the $2,000 was a FEE not a DEPOSIT. If it wasn't for the extra time and headache I would be taking them to court.
Maria of Newton, MA (03/03/06) After ordering full service, including packing, I got one and a half men and a dirty, junky truck for a move of 11,000 pounds to be taken 900 mile. They showed up a day late, without any packing supply, stating they did not know they had to pack.
After ordering emergency boxes and working from 8pm on Sunday until 1am on Tuesday my husband and I finished packing the boxes and helped load the truck. We could then start our 900 miles drive to our new home. My husband had to be at work Tuesday morning.
The movers arrived late Tuesday evening and told me they would unload since they were due at their next job 500 miles away on Wednesday. All they were planning to do was to unload the 11,000 pounds on the driveway and around the house! I told them we are all dead tired and that I did not care that they took another job, they were going to finish mine.
They went to sleep at a motel and I did not see them until 6pm on Thursday. The story I got was that they had to load our stuff into a new truck since they had an accident the night before that totaled the truck. They said they could only bring the furniture and that we would have to wait until Friday after 4:00pm to get our boxes (60-70 large boxes). They will come only after 4 pm!! Why? Who knows and who cares? Why would they work? I already paid $6550.00 +++ ($1400.00 for the shipping supplies I never got).
Then there was their insurance policy. I got insurance for the whole replacement value, paid for it, and felt secure until the insurance handler, Marsha, called me on my cellphone and said that I must print, sign and fax back yet another form in the next 30 minutes or I was not insured. When I told her I was on the interstate, in my car without internet connection, printer and fax machines, she said she did not care and I must understand I am not insured.
Today is Friday, 2pm and I still do not have my boxes and I am not sure I will ever get them. If you need to move RUN from this company!!
Anderson of Loveland, OH (02/16/06) We hired Nationwide Relocation Services in early November to relocate our furniture from Colorado to Ohio. We were promised a carrier would arrive on November 21st or 22nd to load our belongings and that we would be notified 48 hours in advance as to which day they would arrive.
We heard nothing from the carrier and could get no one from Nationwide to call us back until 4:30PM on the 21st, only to tell us someone would arrive on the 23rd. When we said the 23rd would absolutely not work since we would not be in Colorado, they promised us another carrier would arrive by 1:00pm on the 22nd. When the carrier did not arrive by 4:30pm we spoke to a manager who told us we could have our money back if so desired.
We asked for our money back and we were told by the manager that we would receive a refund in 72 hours. After waiting 5 business days we called Nationwide only to be told, by their customer service department, that we would NOT be receiving a refund of the nearly $3,000 in charges ($1468.27 for initial deposit, $950.59 for the deposit once they realized they ‘miscalculated’ the square footage, and $284.49 for insurance on a move that never happened). No explanation was given by Customer Service except to say that the owner of the company stated they fulfilled their end of the moving agreement and they would not return the money.
We were told, after many calls, that the owner would call us in two days to give an explanation. The owner never called.
We requested our credit card company freeze the charges, but unfortunately they told us that the charges weren’t technically fraudulent since they were originally charged as a deposit and were authorized by us. Our credit card company has listed the charges as ‘disputed’ and are trying to recover the funds from Nationwide Relocation Services. Given this company’s reputation we are not optimistic.
Gail of Newark, DE (12/04/05) On Monday, 11/28, I spoke to Steve of Nationwide Relocation Services about moving my mother's household to Delaware. She had just undergone surgery and was coming to live with me. From the hospital parking lot I asked Steve if this could be a quick move and he said he would do everything he could to get the move arranged for Thursday or Friday. When I asked if there was anyway possible it could be done on Wednesday, he said if I could get to a fax machine he would fax the papers for me to sign, check with dispatch and see what he could do.
The hospital allowed me to use their fax machine. The paperwork came, I signed and returned with a deposit of $814.48. The balance due was $1385, made by guessing at the amoung of boxes and materials that would be used. Sean also advised that there was a 2,000 pound limit. He said I would be charged for at least that or more if it turned out to be a larger move.
Sean called back and said that he could get a mover out to my mom's early Wednesday morning. I was so excited, thinking that we could all fly out together late Wednesday afternoon. I checked on airfares and the movers called to confirm they would be there on Wednesday morning by 9:00 A.M.
Wednesday morning the phone rings and the movers say they can't find the residence. We find out they are right across the street, but they still didn't understand where they were so my husband went to show them the way. My husband comes back with two men in the car! They said they couldn't get their truck onto the property - they said, "we don't feel comfortable driving in here" and didn't plan to even try. My husband took them back to their truck and they advised that they would get a shuttle truck to transport the furnishing to the truck out on the highway, but first they would have to call the office to advise.
They said they would call us back in about 45 minutes. We waited ...no call....no service. After 5 hours I called Shawn who said that they would shuttle the furnishings and would be back out. During this time I spoke to some of the neighbors who said that MayFlower and Allied Moving never had any trouble entering the neighboorhood. Called Shawn again and he said he would see what's going on and get back with me...we waited no call.
We finally got a call advising us that the movers would arrive Thursday morning at 9:00am with a smaller truck and a different crew. They would pack, wrap and move the small amount of furnishing. Since we had already given a lot of Mom's things away, we knew it would only take about 1 1/2 hrs to pack and load the truck. I made flight reservations for 3:47pm on Thursday.
9:00am - no movers....10:00am - no movers....11:00am - no movers...more calls to the office, more excuses. When I advised that we had flights scheduled to leave at 3:47pm, that didn't seem to phase them. We panicked...neigbors helped..people cried...nerves on end.
I finally reached Shawn and he said he would track down the hauler. The driver called with more excuses and said he would there by 2:00pm. I said "no good, we needed you here when you said you would be here. You were here on Wednesday and it could have all be done then but you sent inadequite people and promised to come back same day and DIDN'T". He said that was all he could do.
We decided to cancel Nationwide and just pack what we could, leaving the rest behind to ship some other way. My deposit is still with Nationwide. They said since I cancelled that my deposit would not be returned ($814.48).
Mike of Cumming, GA (11/15/05) On 9/14/05 I contracted with Jay to move my family from Malvern, Pa to Cumming, Ga. I was led to believe that I would experience a professional move. We decided to have NRS pack our belongings because we have two small children. Unfortunately our move was very disappointing and unnecessarily stressful on our entire family.
Bobby (manager of moving team) asked for a $500 advance payment to cover his teams expenses. I refused and let Jay know I did not appreciate this request. Bobby also contacted us on Monday, 10/17 saying he wanted to move us that day, which was two days prior to the load dates in our contract. He said he had another move scheduled for Friday, 10/21 and needed the truck. To move two days early, with a couple hours notice, was not a possibility for us. This is some of what happened with our move:
· The movers arrived October 19 2005 at 7pm (I was told to expect them around noon). · The movers slept in their truck in front our house. · Wardrobe boxes where ordered for the move, but the movers ask if I would drive them to the nearest U-haul so that they could buy wardrobe boxes. In addition I had to drive the mover to a Western Union so that his manager could wire him money. Total trip time for this took 3 hours. · 15,000 lbs was purchased for this move, yet the movers showed up with one truck and only two movers. · After the movers packed the first truck, one of the movers left for Maryland to retrieve their second truck. It took 5 ½ hours for him to return. During his absence no furniture could be packed. I called Bobby for an explanation, at which time he asked for the $500 advance payment again. · I took apart the two cribs and the dinning room table. The movers told me they did not have the tools for this. · I helped one of the movers empty my outdoor shed at midnight on the 20th. I feared they would not be able to finish the job in time for the new buyers walk through. · On the October 21, 2005 between the hours of 7am and 10am my neighbors, realtor, wife and father help the movers, move the unpacked furniture to our neighbor’s house so the new owners could do their walk through. · I paid additional money for the 51ich TV to be moved. Yet no extra care was taken to move the TV. I watched the movers push the TV up the drive and load it onto the truck. · Picture boxes were ordered and none where used for the move. Many pictures were damaged during the move because of this oversight. · While my family helped the movers, my realtor noticed several closets that had not been opened and started to pack those herself, including the kitchen pantry. · Dinning room table leaf, table legs were forgotten and never moved. · VCR’s and telephones where packed unprotected with children toys and many items were missing.
My realtor wrote the following to NRS: "I have been a realtor for over 14 years with 2 different leading local real estate companies. During this time, I have never witnessed such a horrific move!"
E of Nutley, NJ (11/11/05) NRS gives you a NOT TO EXCEED quote which means absolutely NOTHING. They add all kinds of reasons as to why they need more money and how you won't get your furniture back without paying every penny of the now inflated price in cash.
Despite 3 confirmations the mover cancelled the truck on the scheduled day due to "lack of confirmation".
I lost a day's pay due to them not showing up. I was overcharged by nearly $600. Many phone calls, aggravation and time lost.
Russ of Modesto, CA (11/02/05) I made very specific requests for the type of move I wanted since I had some horror story moves in the past.
My requests were: 1 semi that would pick up from my house and deliver it directly to my new house--no loading, then reloading into another truck, etc. That's how stuff gets damaged. I also asked for a not-to-exceed estimate. Bruce guaranteed these things. Neither happened.
They sent out Cross Country Van Lines--the most unprofessional company that I have EVER dealt with. They showed up 4 hours late in two small, rented Penske trucks. Only one of the crew spoke English. I immediately called Bruce--he had no clue what was going on. It was too late to turn them away as I was closing on the house the following morning.
It took 30 days for them to deliver my belongings! As I unpacked, a large percentage of my stuff was broken. My very expensive and antique dining room set is destroyed, dishes broken, and boxes are crushed. Absolutely ridiculous.
I spoke to Aldo, the owner of NRS but he couldn't care less. There's nothing I can do now and he made that very clear. My advise is DO NOT USE NATIONWIDE RELOCATION SERVICES!!!!!
Dave of Bonita Springs FL (2/5/04): Pulled the old "price the move low and then hold the furniture hostage until you pay." It went from $3800 to $7100. Delivered one month late ... much anguish and problems with delay but mostly inconvenience.
Since Dave is in the same state as Nationwide, he could easily go to Small Claims Court to press for a refund of any disputed amount.
Donna of Centreville VA (10/28/02): I called them, not being made aware that they were a 3rd party agency. All I did was explain that I have had a very bad experience in the past when moving and I did not want to have to experience that again. Bill K told me he would make this a very pleasant move. When we talked price, he asked me to figure how much I would be moving. I was not real sure on the amount of boxes, so he said that his company would provide a visual to take place to give me a better estimate. After I had to make numerous calls to him trying to fing out when this person was coming, he keep saying don't worry they will call you. He sure had no problem asking me for money up front.
After 2 1/2 weeks of me constantly calling him on this matter, less than 48 hours before I'm moving a gentleman shows up at my home while I was at work, but my daughters were home to do the visual. I get a call from Bill the next day, now 24 hours before my moving date, so I'm now at his mercy. This man states that he found patio furniture, a 6-ft ladder, and some other miscelleanous objects that I did not own. Also he noted I lived on the 2nd floor in an apartment building surrounded by cement.
Bill claims don't worry, but I need another $300 more. This is after already giving him $500 to do NOTHING. He said he could not release my paperwork to the moving company with having this money paid for. I have to be out of my apartment tomorrow, and where was I at this time going to find another moving company. He literally had me handcuffed. Wheaton was the van-lines that moved me, which was another story in itself. Nothing compared to this nightmare. As I have called NRS to speak to someone with authority, all I can speak to is the customer service manager who will not allow me to talk to anyone else and just keeps saying I'm sorry, but there is nothing I can do for you & hangs up.
Laura of Los Angeles (8/14/02): They didn't pick up my belongings on the contracted dates. I waited for them and no one called. They finally, after I called them, informed me that the company they contracted my move with went over weight on 3 shipments and had no room for mine. They then found another mover to pick up my job, but this company didnt pick it up until the 2nd of August, when my contracted delivery date is the 3rd at the latest. They were late by 8 days picking my stuff up and as a result of the delay and bouncing me around with different movers, my belongings are currently 11 days late arriving to the destination. I still don't know where my things are and no one can tell me when they will be arriving.
As a result of my things arriveing 3 weeks late (or I hope they dont arrive any later) My husband, my 5 month old son, my African Grey parrot and I have had to live on the floor of an empty apartment, with nothing, and having to eat fast food 3 times a day.
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