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Peggy of San Marcos, TX March 25, 2009
I did a search online for moving quotes. Richard called me repeatedly and assured me on each call that their company was not a broker (which they are). I was given a quote and told that he would be my contact person throughout the move. When the moving truck showed up, it was a totally different company. They scheduled to pick my furniture up on Friday, and then called at the last minute to say they had to pick my furniture up on Thursday, a day early. I was given a delivery date range from March 9-22. Today is the 24th, and I still don't have furniture. They are saying it should be here this weekend (but that is not a guaranteed date). When I called Richard about the problem, he just suggested that I try to bargain with them on the price when they deliver the furniture. I would not recommend this company to anyone. I also would not recommend Duntara Moving & Storage who is the company I was assigned to.
I was supposed to start a new job on March 16, after being unemployed for 5 months. I had to reschedule my start date to March 23 because I was told my furniture would be delivered sometime during the week of March 16. That cost me about 1000 in pay. I started work on March 23, even though I still don't have furniture. I am sleeping on an air mattress and having to eat out every day because I have no dishes or cookware. I don't have any way to iron clothes for work. This on top of the physical and mental stress of worrying over all this and trying to start a new job.
Sara of Nashville, TN March 24, 2009
I was relocating for my job and Nationwide gave me the lowest cost estimate and assured me that the same person would see my move start to finish. However, once I made my first deposit, it became increasingly harder to get a hold of my assigned coordinator, Julian.
The move itself went horribly. First of all, the movers packed my things on a Tuesday and they did not arrive until the following Monday. I had spoken with Julian who assured me that they would be at my place before the weekend. When the movers did finally arrive, they said they waited in Chicago for 2 days because they were told I was not ready to receive my things until Monday. However, when I filled out my paper work I listed the date I would be arriving and had also spoken with Pricilla on at least two occassions regarding my circumstances.
Second, I was charged more than the binding price. Of course, I wasn't informed of this until they already had my things and were requiring a money order for the remainder. I have not unfinished packing my things but so far there are two broken lamp shades, two broken bowls, a broken coffee table, a scratched dresser, a scratched night stand, and two scratched dining room chairs. Almost anything that was blanket wrapped is either scratched or broken. I'm particularly upset about the coffee table because the entire bottom shelf is ripped off. The movers unwrapped the blanket and didn't even tell me it was broken but left it for me to find later. This whole experience has been a nightmare.
Karla of Beavercreek, OH March 20, 2009
Nationwide? subcontracted to AA Tops Moving, a sub-standard moving company without my prior knowledge, and without my approval. John, at Nationwide at 888-219-7171 ext. 216, specifically told me on numerous occasions during moving validation phone calls, that Nationwide was a Better Business Bureau recognized company and that they personally, as a company, would be performing my move from Georgia to Ohio. I signed a contract with Nationwide to perform my moving services. I have pictures of all damages and a third party, Bekin Movers who unpack my goods, who will confirm all damages, losses I incurred and the state of clothing packed. I have retained destroyed items as evidence of damage as well.
I have discussed with Nationwide that I am disputing their charges, but they have made no attempt to work with me on the damage that I sustained. They have taken a hands-off position with regards to my claim. I have detailed the reasons for the dispute with Cheryl in the Claims department at Nationwide and she says she has documented the damages, but is not claiming responsibility. Sub contractor: Destroyed numerous pieces of furniture and collectibles and lost pieces of antique collectibles....
I will not be able to repair or replace the antique or hand crafted items as they are one of a kind. The cost to have 150 items to be dry-cleaned because of poor packing will be extremely high. Lost portions of antique collectibles cannot be replaced.
Sandra W. Back of Chester, VA March 12, 2009
I wanted to take a couple of minutes to write you a letter to commend one of your employees. His name is Tony S. I had the pleasure of working with this gentleman during the week of June 26th. This was my first time arranging corporate transfers of automobiles. I needed to make arrangements to transport four automobiles, two to Chester, VA and two to South Jordan, Utah. Mr. S took the time to explain to me what the regulations were, what my options were, and answered the many questions that arose in the couple of days it took for us to confirm the contract and make the arrangements. He was very patient, returned all phone calls or answered emails in a quick and efficient manner. He was helpful to our accounting department and the arrangements we made quickly and to everyones satisfaction.
Not often enough do people who perform excellent customer service receive credit. I complement you on employing such an excellent example of true customer service. In the past I have held the position of Customer Service manager and understand how hard the job can be. Thank you again for having the type of service that is valuable to me as a Director of Materials. I look forward to doing business with your company in the future and I will inform other members of our regional Purchasing association of your company and its services.
Lisa of Englewood, CO March 12, 2009
I just wanted to say Thank You for all your help! The gentleman that moved our stuff was AWESOME! I thought Id pass that on for future reference. He was very professional, helpful and respectful of our situation... 1St class all the way between the two of you. Al is NOT the guy I am referring to.. it was the driver from Phoenix. Have a gorgeous week!
Charles of Palm Beach, FL March 12, 2009
You are amazing. I appreciate all your help. You have excellent people and a great personality and really take pride in your work. That is why a year later I decided to do business with you. It's not easy to find this kind of customer service. I have been in the Hospitality Industry for 20 years and have seen a decline in service to customers. However, there are some who stand out in all businesses and you are one of them. I plan to come back to Florida (Boston is freezing) and will definitely look you up to do further business as well as recommend you to others.
Ron of Hickory, NC March 9, 2009
We found Nationwide Relocation services of Florida through an on-line search, for a full pack and move from Oregon to North Carolina. After calling them they asked for an inventory of the home, which we completed by physically walking through our 3 bedroom home and listing every single item in each room (garage included). The quoted price was a little more than 5100 for a full pack and move and for a 4 man crew. Nationwide asked us for our move day,which we chose as a Wednesday, and then they told us that the day after our chosen day (Thursday) would be penciled in as a alternate day in case of inclement weather. We agreed that this sounded reasonable, but we were very clear we wanted the Wednesday as our move date. Nationwide confirmed to us that, barring any real bad weather, the second day would only be used as a backup date and the move would occur that Wednesday as requested.
At that time Nationwide asked for a deposit of 1200, which we gave via credit card, and the contract was faxed to us and we signed on. Several days later Nationwide's customer service branch called to confirm the move date and the inventory. We again went room by room and listed everything in the home, exactly as before. Imagine our surprise when the Nationwide rep then told us that the inventory was not the same as she had listed and, as a result, the weight was now increased by 1500 lbs. and would require yet another deposit of 1500 to cover it. We were outraged but felt as if we had no choice but to pay the additional deposit. The reason? In Nationwide's contracts they have a clause that states if the contract is canceled within 5 days of the move (it was now 4 days from the move-pretty convenient for them) all previous deposits would be lost.
The second issue was that our rental lease was up and we had no time to find another company and be out for the new tenants by the end of the month, as we had informed our landlord we would be. So the additional deposit was paid. Moving day came, Wednesday, and no one showed up. Nor did we receive any phone calls. Nothing. We called Nationwide and they told us that the carrier would call us to confirm his arrival time. Then they said they would call the carrier. After several more phone calls late into the evening we learned the carrier would be coming on the next day, the backup day (Thursday) between 6-10 p.m. to do the full pack and move of a 3 bedroom house. We were again absolutely outraged-they expected to fully pack a 3 bedroom house and have it loaded and be out by midnight? Then the final straw-Nationwide called and told us that the movers decided they would come on Friday morning instead. We vehemently disagreed with this and told Nationwide they agreed to pick up our furniture Wednesday, not Friday.
Nationwide's response? They had a 48 hr. window to do the pack and move, and that included both Wednesday and Thursday. We then engaged in a rather heated exchange, as this was completely different than the information we were given verbally and in writing that the back up day was for INCLEMENT WEATHER ONLY, not a window of opportunity. The movers finally showed up that Thursday, at 10:30 p.m., and started to pack around 11:00. They stopped after about 2 hrs. of packing and picked up again the next morning. They did not leave our home until that Friday afternoon, a full 2 days later than we had planned. The final straw? Nationwide then called us while we were driving across country to inform us that our final bill would be more than 1000 more than they originally told us the balance would be. This brought the entire move from 5100 to over 9,000 costs to us.
Due to the fact that the movers were 2 days late we packed 95% of the house ourselves. We spent almost 1000 in packing materials from our local U-Haul, and many hours late into the evening packing because we had to be out of the house by the end of the month. Had we not packed as much as we did the Nationwide Movers would have been at the house well into the weekend which was absolutely not an option. Also, because we had turned off utilities and coordinated move out cleaning, both house and carpets, we spent many hours on the phone undoing all of it. We also did not leave Oregon on time for our drive across country. This became a real problem for us when our BMW car, which we had shipped via a different carrier, arrived in North Carolina and we were not there to meet it.
As a result the car was taken to Pennsylvania, then back to Hickory, but along the way the car was damaged by ice and snow pellets due to an ice storm and snow the carrier ran into on the way back to Hickory. Our car carrier had to make an unnecessary trip back to Hickory, we incurred more expenses than necessary to change our cleaning crews, we left late, packed our own belongings, and spent hours unnecessarily packing because Nationwide did not adhere to the contract. We also had to depart the without ever seeing the final product because of a new job we were supposed to start that Monday but, because we didn't leave to Friday, had to be postponed an additional 3 weeks.
David of Greensboro, NC February 20, 2009
I am moving from PA to NC and I was searching for a moving company. After comparing a few different estimates from differents companies I chose Nationwide. He did the estimate with a phone call to me and the initial estimate was 2345.69. He assured me that it was probably an over estimate but just to be safe he went with that. So I put the deposit on my credit card. Keep in mind in order to get that deposit back I have to cancel the move with them at least 5 business days in advance. I then called them a week later to add some stuff so that there were no surprises and they told me to wait for the confirmation call to add this stuff.
On 2/16 I get the confirmation call which is less than 5 days from the move date so no matter what I add now its too late to back out, very convenient for them. After adding my stuff and them making last minute weight changes to things already on the estimate the cost was now nearly double. I called to complain but they told me I was overreacting and that it will probably be way less than that, again they said they were probably over estimating.
Well yesterday they picked up my stuff and today I got the weight and surprise surprise its even more money, so now I am paying 5217.47 which is well over twice the amount estimated. I called to complain but nothing is going to change. They also charged me for things the movers had to pack only I was told I did not have to pack them because they were large enough not to pack. Orginally I was told I could pay the balance to the driver with a credit card which I also found not to be true so now I have to pay for a cashiers check. These people are crooks and they purposely underestimate your moving cost until its too late for you to change companies.
I am now out 2871.78 which is pretty much all the money I have
Ilo of Winchester, TN February 18, 2009
In Nv. i logged onto moving co. sites, Julian contacted me, said he could send movers next day Oct 2 2008, says in email and in contract 70% discount,free packing material except the wardrobe they provided. never got it, was charged for packing material, for over a week Nationwide cancelled my move date, Couple who bought my home in Nv. threatned to back out on deal, sue me, have me evicted, I repeatidly had all my utilities shut off, turned back on, insurance policies cancelled then reversed, address change form. I forgot that i had cancelled my home owners policy and didn't have it reactivated, shipped my cats according to move date, my 1 cat died in the Kennel in Tenn. He'd been there a week before i even started my cross-country drive to Tenn. Darius the mover Nationwide hired spoke vey little English. He agreed to be at my home by 6am 10-06-08, called him at his # to wake him up, so did L. CAIN, RE MAX, the buyers realestate agent,
not enough room in the truck for all that was in my contract, not offered another truck for remaining belongings, my realestate agent L. HATFIELD, COLDWELL BANKERS repeatidly asked them to repack items over, such as mirrors. Buyers carpet cleaners were due at 2:30, Darius took it upon himself to write in my ins. coverage of 0.60 cents.Towards end of truck packing Darius asked me what piece that was[ referring to the piece out on the lawn, said i didn't know, he unwrapped the top, it was a Penn. Dutch Colonial type hutch top. D. asked me if i wanted it, asked my realestate agent same thing. I wonder if the owners are aware of Darius trying to give away their furn.
THE NIGHTMARE CONTINUES...Had to be at STORAGE DEPOT in Dunlop Tn. for unloading of truck and to pay carriers. Had to leave before carries were done, son had to go to work. I went out Sun. about 1 week later, in opening the storage unit door the 1st item i saw was my Great Aunts antique shave mirror, broken.Dec 1 bought a place, after unpacking everything. made a broken and missing inventory list. i sent copies to FIA CARD SERVICES on Nationwide credit card deposite of 3,000+. Month after mo. the claim is denied unless i can provide more proof. I did, sent them photo disk of broken and missing items.
I called them morning of 2-18-09. John said they don't accept the disk and i still owe the Nationwide dep. I cancelled my card on which the dep. was put on. I am not paying Nationwide anything. The carriers THEY HIRED have lost family furn. the table my brother made, chairs and tables fom my grandmother. These people are deceased. Other missing furn such as the rest of my bed an outdoor bench, numerous boxes of kitchen, gardening, half my winter clothes, other tables and more. The list of broken, crushed, scratched, dented, scraped, cracked, etc is even longer.The PRESIDENT OF NATIONWIDE AND JULIUS, refuse to return my phone calls. There is more to this situation but i need to leave.
My 1 cat is dead. I can never replace the missing family items. I have hundreds of dollars of ruined household items. I worked hard to buy these things. I can't go thru small claims with this due to venue. Please what are my consumer rights and can i sue and win.
Carla of Lansdowne, PA February 9, 2009
I contracted with Nationwide to move my househould to Lansdowne, PA. I originally dealt with a young man. I believe his name was Maurice. When, I called to make a reservation for the actual move, I was told that he was at a training to become certified. When I called a couple of days later, I was told that he no longer worked for the company. I packed all of my items except for a few pieces of large or irregularly shaped items - dining room table and chairs, mermaid lamp, sofa, etc. One of the items was a table that resembles a row boat, and was a gift from my father.
They provided me a document to sign saying I was insured for 60cents per item per pound. At the time that they were already loading my itmes into the truck. I was not told that there was another option. The driver spoke very little english, and was very difficult to understand. I was under the imprssion that insurance amount was for the items that I had packed. At the time of delivery I noticed that the row boat table had one side crushed. I pointed out the damage to the driver, and called the company - who state that of course it would be paid for.
They requested photos, which I took and sent to the company via Federal Express. FedEX called and said that the company was not at the address, which was the only address on all of my paperwork. I emailed and they told me that they had moved 6 months earlier. Gail did provide the new address, but by this point I was very concerned about this company. There was much confusion between me and the claims company regarding if they had received all of the documents that were needed to process the claim.
I copied Nationwide - Gail - to keep them informed that I was not certain what the claims company still needed from me, and could not even get an individual's name from the claim company. Gail yelled at me for being unreasonable. Then the claim company emailed me an offer of 48 for the table. They company also removed the legs from my couch to move it - they have never been found. I am not that worried about the legs -as I can replace those. They offered 3 for the legs The legs are just another example of the level of professionalism with which the move was handled.
A table in the shape of a row boat with a replacement cost of approx 900 was damaged, and cannot be repaired. They have refused to reimbuse me for the table. I have sent a letter asking for reimbursment of the replacment cost of the item.
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