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Victoria of Chesapeake, VA January 28, 2009
I was lied to my the movers. I was guaranteed a move date of 1/23/09. I was finally moved into my new location on 1/25/09. I was given a firm contract price of 1234.21. I was charged 2187.45. The movers were two Russian immigrants who spoke little English. I believe they were illegal aliens. They arrived at my parents house requesting money and food. They damaged my furniture and packed my clothes in boxes that were water damage. They held my goods hostage until I gave them certified funds for things I didn't owe them. I tried to complain but the customer service representatives were condescending and rude. They promised to send a fax with a break down of the alleged charges I owe them. Also, they said I signed contracts for these items. I asked for copies of those items as well. I also asked for a claim form so I could make a claim for my damaged furniture. I have never received anything from them. The sales person who talked me into using their service said he would have a supervisor call me back. This was never done. I have never been called by anyone from this company.
I lost 953.24 in alleged charges that they have never supported. Also, all of my bed room furniture is damaged. Some of the items are no longer usable. In addition, some of my clothes may be damaged from being packed in water damaged boxes.
Brandi of Oak Ridge, TN January 22, 2009
We used them as a moving broker. It has been an absolute nightmare. We were w/out our belongings for ten days, we never received copies of anythiing to show the weight and feel we were overcharged. The carrier damaged almost everything of ours. After send in a disk of pictures and claim form to Nationwide for them to forward to carrier, the carrier refused to pay, say Nationwide did not send them pictures and Nationwide will not refund any of our money. We paid them around 1700 and they have done nothing for us other than hire a company to vadelize our stuff.
Their terms and contracts and even info on the BBB website state they assist in all carrier disputes but now tell me we are on our own. They have our money, we have damaged good and we can not get anywhere with anybody. This has been going on for over six months. We were overcharged packing fees as well and can't seem to get a refund on that either. There is tons of stories just like mine. I am really hoping that someone will be able to do something to bring justice to the consumers who put their faith and entrusted this company with their belongings.
I can't begin to tell you how devestating it is to know that Nationwide hired a company who went through my tax returns (in which I had to put a credit freeze on our reports) and the dishonesty of this company. They promise and say anything to get the deposit. Not to mention two days before pick up they called and we had to give them another deposit otherwise they would not have a truck for us. This is what we were told! How dishonest and sneaky is this! They should not be allowed to get away with it. Somebody should be looking out for us as the consumer. The BBB still has them rated an A. God help the future consumers.
We our out thousands and thousands of dollars. Our belongings were stained, brokened, severly damaged.
Vijaya of Salt Lake City, UT January 3, 2009
I recently moved from IL to UT, and used the services of Nationwide Relocation. Following is the brief list of issues that I faced - 1. Estimated Weight 3086 Lbs for a total fee of 2091 (this included a Binding Estimate fee of 500) and cost of 28 boxes Weight after loading - 3330 lb Revised estimate - Extra 338 (for the additional weight and 5 additional boxes) Arguining with the customer service representative, trying to understand what Binding Estimate meant led me no where. I finally asked for a reweigh. Revised weight - 2380 lb. This is a difference of 950 lb, 40% error. How can there be such a huge difference? If I had not asked for a reweigh, I would have ended up paying all the more.
2. Rats damaged 3 of my kitchen boxes while in the storage 3. 2 pieces of furniture delivered broken 4. No fee for 2nd floor or more than 75 steps per the contract, but the driver still charged for it 5. Furniture pulled apart for transporation not reassembled 6. I was promised a pickup date of 20th Dec before I signed the contract. That was a drop dead for me. But the moving company said they can come only by 21st morning (and were so rude while communicating it). It was later changed to late evening on 21st, under the pretext that the weather was bad and that the incoming truck was delayed. But what finally came for pickup was a small truck, which could have been sent on 20th itself. All said, I only wish I had seen this website prior to booking with them. Future prospects, beware!
Anish of Rogers, AR December 20, 2008
We rue the day we contracted with this company to move our stuff from NC to AR. First on the day the truckers arrived (26th nov 2008)the estimate changed by over 400 which we had to pay or forego our deposit of 600. Now it has been almost a month(20th dec 2008) and my goods have not been delivered to us. Nationwide has washed their hands off the matter. They say the truck company is not answering their calls.
We are surviving on the bare minimum stuff we came with to Arkansas. Subsequently we had to buy a lot of additional stuff like extra warm clothes, kitchen stuff etc.
Joann of Sicklerville, NJ December 9, 2008
We contacted Nationwide for a move from NJ to SC and advised them at the time of the agreement that we had to move on 12/10 as my husband was to start a new job in SC on 12/15. We got the contract and it showed an ETA load date of 12/10-12/11 which we immediately questioned. Damian insured us that this window was required to cover them in the event of inclement weather or any unforeseen events but the driver would be there on 12/10 to pick up our belongings and we gave them a 1541.91 deposit.
On 12/5 we received a call from Shawn in CS who indicated that everything was set but they needed an additonal 857.09 deposit. I advised him my husband would call him on Saturday to discuss and I reiterated the concern about the move date and that we had to be out of the house on 12/10. Shawn said that should not be a probelm and they would be able to provide the exact time that the movers would be here on Saturday 12/6. My husband called Shawn on 12/6 and gave him the addiitonal 857 deposit and requested confirmation of the time they would be here on Wednesday 12/10. Shawn advised that he was still waiting for dispatch and would clal us back.
We never received a call back on Saturday. Monday my hubsand called and left messages for both Damian and Shawn, around 3:30 on Monday 12/8 shawn called and said everything was set for the 11th which is THURSDAY and unacceptable for us to move on that day. We pleaded and begged for them to make this right. we were lied to by Damian and the 10th was not even an option as the driver was to be in MD for a delivery and would be unable to pick up our items on the 10th as previously agreed on.
I quickly got on the phone with other moving companies and located a local mover with Mayflower who would take on the job and guarentee pick up and delivery within our time frame. I called Nationwide to cancel and they advised that would be fine however I wasn't going to see 1 of my 2399 deposit returned. Later in the evening we received a phone call from the driver himself stating we took food out of his mouth and he continued to harrass my husband, in addition he told my husband that he has had us on the schedule for over a WEEK for pick up in the 11th. I feel that this company with held this infomration from us intentionally knowing that we would have never accepted the 11th as a pick up date. If we were provided this information we would have been entitled to a full refund of our deposit if we had canceled by 12/6.
We are out a deposit of 2399.
Howard J. Miles of Elmendorf, TX November 22, 2008
I hired Nation Wide to move my things from Missouri to Texas where I live now. The move date was set for 11/22/08 and I called them on 11/21/08 because I never heard from them and they told me the driver would call me.
The driver never called me and now here it is my moving date and I never heard from the driver or anyone. I called them today on 11/22/08 and they advised me that the moving date was have to be on 11/23/08 and that the driver would call me today for sure and give me the time that he would be there. Well the driver never did call. I then looked up NationWide up on google and found a lot of sites including this one talking about how NationWide Movers rip people off. I thought something was wrong when I gave this company 822.44 down then they called me again and ask if I could put another of 451.39 down on 11/19/08 which I did and now I can not get anyone to call me.
I already live in Texas and everything that the wife and I own is in our shed in Missouri. We are both disabled and can not move it our selfs and now we do not have the money to have anyone else move it. Patrick of Whispering Pines, NC November 18, 2008
I can only ditto what the writer from Columbia , MD experienced. Dates were promised verbally but the contract read otherwise...a mere technicality said our sales rep. You and I both know we could do back flips with your furniture and still get it to North arolina from West Virginia in two days. It took about 12!!
As if Nationwide were not bad enough, the carrier the contracted lost half of our furniture only to find it later in Georgia. This is bar none the worst company I have ever had the displeasure of dealing with. DO NOT under any circumstances deal with them. If you are foolish enough to do so, do not believe a word the saleman tells you...you are bound by the contract and you virtually have no rights or remedies. The did forget to take one item during the move, I negotiated with Nationwide to go back to WV myslef from NC to get it, they agreed toreimburse me 100.00 for the gas to be split between them and the carrier. A few days later in the mail is a release that Nationwide demands that I sign in order to get my 50.00 from them. Here is a quote: I hereby release Nationwide and all affiliates offices ...from any and all claims and coplaints/grievances of whatsoever nature considering moving, storage and packing of my account including lost or damaged property claims. The release is completely onerous and never specifally addresses the missing item. When I questioned the need to sign this, the customer service rep (term used loosly) said it was standard procedure in order to get my money, even though I explained that the person I spoke with and negotiated with did not mention the need to sign a release of this nature. I refused. The carrier did make good on their 50.00. Bottom line...YOU HAVE BEEN WARNED!!! STAY AWAY FROM THIS COMPANY!!!
We had some slight damage to some furniture and a broken leg on a chest of drawers. We did not seek compensation. H of Denver, CO October 22, 2008
I wish I had found Consumer Affairs before I found Nationwide Relocation. 10/07/2008 I hired Nationwide Relocation to get a small shipment of personal belongings from Mississipi to Colorado. I was given a tentative pick up date of 10/11 of October. I can appreciate that things do happen and exact pick up times are not always available. But they should at least be able to get the day of pick up pretty accurate! The 10th, turned into the 11th - that's fine, still within the confirmed days I was quoted. The 11th then turned into the 12th (afternoon -ish) then turned into Evening! That's three days of waiting around for the subcontracted movers to pull their fingers out!
I can appreciate that Nationwide subcontracts out to movers all across the country - but ultimately this looks really bad on their part when these movers don't deliver on what Nationwide has promised! I fired Nationwide and have gone with a smaller 'student mover' company. Nothing like the little companies to remember that little thing - 'customer service'. It may cost a little more than the big guys, but to me it's worth it!
I will give kudos to Nationwide Relocation for refunding my deposit in full!
Joanne of Columbia, MD October 7, 2008
My husband and I contracted with Nationwide Relocation Services to move our son's belongings to Iowa from Maryland for grad school. On multiple occasions we discussed with Scott Smith, our sales rep, the time frame in which we could be available in Iowa to accept delivery. The arrangements were to have my son's stuff on the truck on July 28 (Nationwide gave us this date), my husband and son would drive my son's car to Iowa and I would follow a few days later by plane.
My son was scheduled to leave the country on Monday, Aug. 4 as part of his grad school research requirement and my husband and I were to fly home to Maryland from Iowa on the same date. We could not accept delivery any time after Sunday, August 3. We were repeatedly reassured by Scott Smith that this would not present a problem as it is a 2 day trip from Maryland to Iowa. He acknowledged that the contract materials could not specify a date of delivery because of regulations prohibiting such a guarantee but that our time frame would not present an obstacle. Before signing the contract, my husband again spoke with Scott Smith and he again reassured us that delivery would happen as needed and that the 12 day window clause was a mere technicality. Our first sign that there was trouble was when the movers never arrived on Monday, July 28. They finally called Tuesday evening, July 29 to say they would arrive on Wed. afternoon. When my husband asked them what day of the weekend they would be arriving, the moving van driver actually laughed out loud. He said he had a 12 day window and would be there sometime in those 12 days and would be in contact with us via cell phone. We realized then that this arrangement was not going to work and tried calling Scott Smith. After several hours and multiple, multiple phone calls, we finally got him on the phone only to have him deny that he ever made assurances about the weekend of August 4. We then canceled the move and lost our 850.00 deposit. Later that day, we received a call from a dispatcher representing the moving company who proceeded to get irate that we canceled. Also, almost hilariously, we received a call from some rep from Nationwide asking if we'd like to consider applying our 850.00 to a future move!!! Unbelievable!! Out of dire necessity, we canceled the move, rented a truck, loaded it and moved our son ourselves. We lost our 850.00 deposit because we chose to cancel. We have not been able to recoup that money via the credit card company or through an appeal to Nationwide. We have contacted the Better Business Bureau in Florida and Maryland. This post is to inform everyone that this company is unethical at the very least with sales reps who apparently will say anything to make the sale. Please be forewarned, never do business with this company and spread the word.
We lost our 850.00 deposit, had to rent a truck and the necessary components such as blankets and hand trucks, drive the truck ourselves, load and unload. Omar of Rockford, IL September 20, 2008
As many consumers, I wish I have read about this company bad behavior before. I contracted them for my move, and when after adding just a few more items the estimate almost doubled, I suspected something bad and decided to cancel the move. I was assured that that was ok, and this guy Mr. Pino told me he was cancelling the move according to my request and that he was processing the refund of the deposit of 655.28 I made. I was cancelling 5 days prior to the move, which was according to the contract.
The result, the next day they pretended that there was no cancellation, and now there is no move and they refuse to refund my money. I believe they lied in purpose, making me believe everything was ok with the cancellation, to then keep my deposit. This company needs to be punished. I anybody proceeds with a class action or other similars, please contact me.
Lost of deposit of 665.28.
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