|
|
Anderson of Loveland, OH February 16, 2006
We hired Nationwide Relocation Services in early November to relocate our furniture from Colorado to Ohio. We were promised a carrier would arrive on November 21st or 22nd to load our belongings and that we would be notified 48 hours in advance as to which day they would arrive.
We heard nothing from the carrier and could get no one from Nationwide to call us back until 4:30PM on the 21st, only to tell us someone would arrive on the 23rd. When we said the 23rd would absolutely not work since we would not be in Colorado, they promised us another carrier would arrive by 1:00pm on the 22nd. When the carrier did not arrive by 4:30pm we spoke to a manager who told us we could have our money back if so desired.
We asked for our money back and we were told by the manager that we would receive a refund in 72 hours. After waiting 5 business days we called Nationwide only to be told, by their customer service department, that we would NOT be receiving a refund of the nearly 3,000 in charges (1468.27 for initial deposit, 950.59 for the deposit once they realized they ‘miscalculated’ the square footage, and 284.49 for insurance on a move that never happened). No explanation was given by Customer Service except to say that the owner of the company stated they fulfilled their end of the moving agreement and they would not return the money.
We were told, after many calls, that the owner would call us in two days to give an explanation. The owner never called.
We requested our credit card company freeze the charges, but unfortunately they told us that the charges weren’t technically fraudulent since they were originally charged as a deposit and were authorized by us. Our credit card company has listed the charges as ‘disputed’ and are trying to recover the funds from Nationwide Relocation Services. Given this company’s reputation we are not optimistic.
Gail of Newark, DE December 4, 2005
On Monday, 11/28, I spoke to Steve of Nationwide Relocation Services about moving my mother's household to Delaware. She had just undergone surgery and was coming to live with me. From the hospital parking lot I asked Steve if this could be a quick move and he said he would do everything he could to get the move arranged for Thursday or Friday. When I asked if there was anyway possible it could be done on Wednesday, he said if I could get to a fax machine he would fax the papers for me to sign, check with dispatch and see what he could do.
The hospital allowed me to use their fax machine. The paperwork came, I signed and returned with a deposit of 814.48. The balance due was 1385, made by guessing at the amoung of boxes and materials that would be used. Sean also advised that there was a 2,000 pound limit. He said I would be charged for at least that or more if it turned out to be a larger move.
Sean called back and said that he could get a mover out to my mom's early Wednesday morning. I was so excited, thinking that we could all fly out together late Wednesday afternoon. I checked on airfares and the movers called to confirm they would be there on Wednesday morning by 9:00 A.M.
Wednesday morning the phone rings and the movers say they can't find the residence. We find out they are right across the street, but they still didn't understand where they were so my husband went to show them the way. My husband comes back with two men in the car! They said they couldn't get their truck onto the property - they said, "we don't feel comfortable driving in here" and didn't plan to even try. My husband took them back to their truck and they advised that they would get a shuttle truck to transport the furnishing to the truck out on the highway, but first they would have to call the office to advise.
They said they would call us back in about 45 minutes. We waited ...no call....no service. After 5 hours I called Shawn who said that they would shuttle the furnishings and would be back out. During this time I spoke to some of the neighbors who said that MayFlower and Allied Moving never had any trouble entering the neighboorhood. Called Shawn again and he said he would see what's going on and get back with me...we waited no call.
We finally got a call advising us that the movers would arrive Thursday morning at 9:00am with a smaller truck and a different crew. They would pack, wrap and move the small amount of furnishing. Since we had already given a lot of Mom's things away, we knew it would only take about 1 1/2 hrs to pack and load the truck. I made flight reservations for 3:47pm on Thursday.
9:00am - no movers....10:00am - no movers....11:00am - no movers...more calls to the office, more excuses. When I advised that we had flights scheduled to leave at 3:47pm, that didn't seem to phase them. We panicked...neigbors helped..people cried...nerves on end.
I finally reached Shawn and he said he would track down the hauler. The driver called with more excuses and said he would there by 2:00pm. I said "no good, we needed you here when you said you would be here. You were here on Wednesday and it could have all be done then but you sent inadequite people and promised to come back same day and DIDN'T". He said that was all he could do.
We decided to cancel Nationwide and just pack what we could, leaving the rest behind to ship some other way. My deposit is still with Nationwide. They said since I cancelled that my deposit would not be returned (814.48).
Mike of Cumming, GA November 15, 2005
On 9/14/05 I contracted with Jay to move my family from Malvern, Pa to Cumming, Ga. I was led to believe that I would experience a professional move. We decided to have NRS pack our belongings because we have two small children. Unfortunately our move was very disappointing and unnecessarily stressful on our entire family.
Bobby (manager of moving team) asked for a 500 advance payment to cover his teams expenses. I refused and let Jay know I did not appreciate this request. Bobby also contacted us on Monday, 10/17 saying he wanted to move us that day, which was two days prior to the load dates in our contract. He said he had another move scheduled for Friday, 10/21 and needed the truck. To move two days early, with a couple hours notice, was not a possibility for us. This is some of what happened with our move:
· The movers arrived October 19 2005 at 7pm (I was told to expect them around noon).
· The movers slept in their truck in front our house.
· Wardrobe boxes where ordered for the move, but the movers ask if I would drive them to the nearest U-haul so that they could buy wardrobe boxes. In addition I had to drive the mover to a Western Union so that his manager could wire him money. Total trip time for this took 3 hours.
· 15,000 lbs was purchased for this move, yet the movers showed up with one truck and only two movers.
· After the movers packed the first truck, one of the movers left for Maryland to retrieve their second truck. It took 5 ½ hours for him to return. During his absence no furniture could be packed. I called Bobby for an explanation, at which time he asked for the 500 advance payment again.
· I took apart the two cribs and the dinning room table. The movers told me they did not have the tools for this.
· I helped one of the movers empty my outdoor shed at midnight on the 20th. I feared they would not be able to finish the job in time for the new buyers walk through.
· On the October 21, 2005 between the hours of 7am and 10am my neighbors, realtor, wife and father help the movers, move the unpacked furniture to our neighbor’s house so the new owners could do their walk through.
· I paid additional money for the 51ich TV to be moved. Yet no extra care was taken to move the TV. I watched the movers push the TV up the drive and load it onto the truck.
· Picture boxes were ordered and none where used for the move. Many pictures were damaged during the move because of this oversight.
· While my family helped the movers, my realtor noticed several closets that had not been opened and started to pack those herself, including the kitchen pantry.
· Dinning room table leaf, table legs were forgotten and never moved.
· VCR’s and telephones where packed unprotected with children toys and many items were missing.
My realtor wrote the following to NRS: "I have been a realtor for over 14 years with 2 different leading local real estate companies. During this time, I have never witnessed such a horrific move!"
E of Nutley, NJ November 11, 2005
NRS gives you a NOT TO EXCEED quote which means absolutely NOTHING. They add all kinds of reasons as to why they need more money and how you won't get your furniture back without paying every penny of the now inflated price in cash.
Despite 3 confirmations the mover cancelled the truck on the scheduled day due to "lack of confirmation".
I lost a day's pay due to them not showing up. I was overcharged by nearly 600. Many phone calls, aggravation and time lost. Russ of Modesto, CA November 2, 2005
I made very specific requests for the type of move I wanted since I had some horror story moves in the past.
My requests were: 1 semi that would pick up from my house and deliver it directly to my new house--no loading, then reloading into another truck, etc. That's how stuff gets damaged. I also asked for a not-to-exceed estimate. Bruce guaranteed these things. Neither happened.
They sent out Cross Country Van Lines--the most unprofessional company that I have EVER dealt with. They showed up 4 hours late in two small, rented Penske trucks. Only one of the crew spoke English. I immediately called Bruce--he had no clue what was going on. It was too late to turn them away as I was closing on the house the following morning.
It took 30 days for them to deliver my belongings! As I unpacked, a large percentage of my stuff was broken. My very expensive and antique dining room set is destroyed, dishes broken, and boxes are crushed. Absolutely ridiculous.
I spoke to Aldo, the owner of NRS but he couldn't care less. There's nothing I can do now and he made that very clear. My advise is DO NOT USE NATIONWIDE RELOCATION SERVICES!!!!! |
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
