Donald of Homosassa FL (11/08/08) My expeience with North American was frankly awful. First the moving crew spend more time trying to hustle tips from me and my family instead of loading. Then, there was no driver going to my drop off destinnation. The load ended up being 10 days late to storage, so I paid for an empty strorage facility. Best of all, they lost a leg to my cherry dining room table, broke a leg off my ty stand and I ended up with some tools apparently stolen. My daughter actually witnessed the leg being broken off the TV stand.
North American denied any claims stating that my underage son signed the inventory. Of course the inventory was basically unreadable and didn;t list all the items moved anyhow.
The North American staff is uncaring. In total it's best to throw all your furniture away before letting North american move you, it's less aggravation. Stay away.
Keith of Tampa, FL November 5, 2008
Keith of Tampa FL (11/05/08) North American showed up on time to pack my house for a move from Memphis to Tampa. Everything went great and I was actually feeling okay about the move until the gentleman doing the packing said that someone else would be picking up my items. The first thing is they underestimated the size of the truck that they needed and I had to leave some of my yard decorations as well as craming things into the minivan and on top of it. He said that he could get another truck but it would not be until the next day and we had to be out of our house. I also had to ask that certain items be protected.
The driver showed up a day late stating that he did not have the right phone number which I gave to him just as he left. The guys unloaded some of my items to storage and I already started to notice damage. It wasn't until we reached my apartment that the real damage was apparent. All of my furniture was damaged. I had two brand new cribs, two new dressers and hutches that were damaged. I had an amoire that was in one peice when it left but showed up in seven pieces. A complete loss. I also had an antique amoire that was damaged. Even the strollers for my girls were damaged.
I refused to pay since the amount I owe North American will not cover the cost of replacing my items. I am filing my claim right now so I guess we will see what they say. It's funny that the driver never even asked for payment. I guess he realized what he had done. I will have to replace to complete bedroom sets and cribs and an amoire.
Glenn of Washington, DC October 10, 2008
Glenn of Washington DC (10/10/08) The movers deliberately misinformed/lied to me about my delivery date and my initial estimate (I ended being charged an extra thousand dollars or so--think their subcontractor also manipulated me on the volume/cost he charged me for, but I foolishly let it slide at the time, in the false hopes that my possessions would be well handled and I would be taken care of).
Then when my goods arrived over a week late, several items were damaged. I repaired one item myself, and spent several hours completing thorough, detailed claim paperwork, only to receive a curt, one sentence email saying I was not eligible for compensation, but not adequately justifying this. I continued to call and email, and was avoided, and have received no further response to my grievances after several months. I have given up pursuing the matter because I don't have the time and money to continue going after these unprofessional people, who I feel should not be allowed to remain in business. I have reported them to the DOT already, too.
Not sure of the exact amount, but the detailed claim I presented to them for replacement/repair contained 500-1000 in estimated damages to a desk, hutch, kitchen service, and bed roller. I did not even account for miscellaneous cosmetic damages to many other mishandled items.
Cindi of San Antonio, TX September 12, 2008
Cindi of San Antonio TX (09/12/08) We moved from California to Texas in June 2008 and we had never moved out of the state or cross country and North American assured us that we had nothing to worry about and that they were there to help us take the stress away but they added to the stress instead. They not only damaged the items that they had, they destroyed our brand new house.
They didn't cover our hard wood floor properly and so now we need the entire area replaced but when I put the claim in and I went above and beyond what I needed to do, they would only give me half of my repair cost. They said that there is always some liability on our part and that because the driver didn't put it on the paperwork then they were only going to give us half.
Well, I explained that not only did the driver have no professionalism but he never did any paperwork. He wanted to leave so bad that he didn't do anything. The two individuals that helped him unload were so rude to him also that at one point the driver and one of his helpers was closed in my office getting ready to physically fight! They didn't leave until 11:30 pm and our house was a wreck! I will never do business with them again and I hope that no one else does either.
Terra of Rio Rancho, NM August 26, 2008
Terra of Rio Rancho NM (08/26/08) After all the hidous nightmare of living barely through North American Van Lines theft of our household valued at over 1,000,000.This crime that was forced on my children and myself has left us below the poverty line. North American Van Lines, converted our property for their own financial gain. We have been informed by Noorth American Van Lines that they have sold all of our property. This criminal act of North American Van Lines is all the worse due to the fact they have cashed in Security bonds, E-Bonds,and additionl valuable income.
We have and still are plauged by Idenity Theft, since all passports, death certificated, marriage lic, birth records, tax returns, Social Security Numbers etc. are and have been under the control of North American Van Lines. North American Van Lines state in their booklet provided to the consumer that if they sell your property, all money above their claim shall be sent to the person whose property they sold. Notice: I am still waiting for my check in the amount of 980,000.00.
This fraudlent claim of North American Van Lines is difficult enough to handle, but the fact that now North American Van Lines has not followed through by returning my funds of 980,000,.00 is in direct conflict with their published guaranteed promise they make to the consumer.
Identity theft, medical issues, detachment disorder, nightmares, loss of all things that grounded our family emotionally and psycologically to our past and our roots. Loss of living standard, loss of idenity, loss of confidence, loss of trust, the daily living with the burden of being violated by this large corporation and its ugly, and dishonest behavior to the unsupecting consumer.
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