Beverly of Greenville TX (08/20/08) My iron four poster bed had 3 of the 4 posts broken. My 17 flat screen TV was missing. It was packed in its original box so it was clear what was in the carton. The original contract called for 100% replacement insurance as part of the pricing. Later received a call that the company had 'changed their policy' and I had to pay for insurance.
My goods were delayed for one week in Florida 'looking for a driver.' I was very unhappy with the 'service' and the response to my claim for damage and loss. Since I signed the paperwork before realizing that my TV was never entered on the original listing, they totally discounted this even though I called the agent in Ormand Beach the day after the goods were unloaded.
I don't think anything will come of all of this. Things like this generally get 'forgotten' by the companies involved. I will end up having my bed repaired...even though I gave it to them in 'good faith.' As to my TV, I guess it is a lesson learned for me. I am just surprised that my computer made it...it was packed in its original box also.
Raymond of Palm Coast, FL July 23, 2008
Raymond of Palm Coast FL (07/23/08) Articles were delivered damaged and broken, including many valuable antiques. Boxes packed were delivered empty.Mirror missing, dolphin sculpure missing.Kirby vacuum missing. Medication was stolen, sheriff was called, have police report. When mover was confronted about the damage he said it was already like that and it wasn't. 6 people moved items into storage and he moved items out by himself. Then had the nerve to call me a fag. Nothing was handled with respect and care that it deserved for such a costly move.
200 yr. old music stand had leg broken off.Almost all furniture had some kind of damage, including crushed boxes. Dining room table had legs cracked and loose. Arms on the chairs were loose. Jen Aire stainless steel refrigerator had scratches on the door.Kitchen aide Washing machine door won't latch.Lamps damaged, even one broken as he brought it into house. Antique towel rack was so damaged it's bent over.
Dan of Huntington Beach, CA June 11, 2008
Dan of Huntington Beach CA (06/11/08) We moved from MA to CA at the end of Feb, 2008. We were given an estimate and paid in full up front by credit card., almost 10,000. We received our goods on March 6,2008 in good condition and the bill of lading showed the actual cost of the move was less than 8400. North American owes us 1600, which they freely admit, after many phone calls and a letter to the presdient of the company.
However, up to this time, June 11, they have told us that a check was sent to the wrong address, the wrong amount was put on a check(150, not 1600) and that they have the right to delay for six months and they are having a problem expiditing the payment. Why is it taking months to get our money back when we paid upfront in February?
We are a couple on a fixed income. We moved to CA for the weather and to be near our family. We need the money!
Tracey of Wichita, KS August 3, 2006
Tracey of Wichita KS (08/03/06) We moved from Dallas to Wichita. It was a corporate relocation and Allied Van Lines actually packed us and loaded us in Dallas. That experience was great and we felt the packaging and care to our belongings was outstanding. The problem arose when our goods had to be stored once they arrived in Wichita. King's Moving and Storage took over from Allied once the items arrived. They were supposedly crated and placed into King's Storage. Upon arriving at our home, two months later (North American delivered the goods), we found many of our items to be badly damaged and filthy. All appliances that were shipped (washer, dry and small chest freezer) were crushed and inoperable.
When bringing in a very expensive dresser, they didn't bother to use a pad on the piece or to even pad the dolly. As a result, the dresser was gouged on one entire side as they drug the dolly on it's side up 4 brick steps dragging our dresser on the bricks! As they unloaded the dresser off the dolly into the bedroom, they broke one of the legs off of it entirely. I walked into the room as it was snapping off and asked what had happened. One of the guys shrugged his shoulder and said oh well, it's not my problem. Call the company and make a complaint.
I told him not to take that attitude with me and they walked out and refused to work. They sat out in their truck refusing to work because they said we were abusive. Nothing at all was said that was even the slightest bit offensive to them. Todd, their supervisor, was called and we asked him to come out and help supervise the move as we felt they were not appropriately handling our furniture, and he refused. He was very rude and said we could pack our belongings back up and have another crew some other day deliver, but it was summer time and he didn't know when they could get to it.
Also, we felt insecure about them reloading our belongings and being the ones to unload them back into the warehouse. Then we found out that our belongings had been crated in 3 crates and they only had one! It took them all day to locate the other 2 crates and bring them out to our home. The driver was mad and took it out on us. Barely speaking to us and when he did, he used a very rude tone. They left us at 7pm that night with nothing assembled (they refused to put anything back together), badly damaged and broken items and a very unprofessional experience in general. We have moved 6 times in 11 years and have NEVER experienced anything like this!
We have thousands of dollars in damage to our household goods. We had to go out the day after moving in and replace our appliances as we cannot be without appliances while fighting them over claims.
James of Knoxville, TN July 28, 2006
James of Knoxville TN (07/28/06) On 5/24/06 I had someone meet the delivery company at my new house until I arrived in late June. North American was great until I noticed that item #93 was missing due to the fact that I got someone elses item #93. I notified North American at the end of june due to the fact I had just arrived and noticed this error. My receiver did not notice the error due to the fact that the driver was calling #s out and showing no damage and those #s were being marked off. North American wants me to return the other #93 and has declined my insurance claim saying they have a signed invoice saying all my items were received.
All items were received because the person thought that was my item which it was not. I paid for the insurance to cover actual value with no deductible and now they dont want to stand behind that even though I can prove I have the wrong #93 what are my options this is not right as that box contained baseball and other collector memoribilla that was not cheap and in return I have a kids chair.
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