Complain about a product or service

Shurgard Storage

Fred of Huntington Beach CA (2/25/02):
Contracted with Shurgard (Storage-To-Go) for storage of items from home until April. Home is being remodeled at this time. I received letter that Shurgard was going to close this facility end of Feb. I must remove my items befor end of Feb. and the options they provided were:

1. Store in one of their storage garages, which required additional steps and cost(Off load from container to garage, rent truck and load into truck). This would cost approx $100 more than planned original cost.
2. Use one of their suppliers- Bekins to off-load items from Shurgard containers to Bekins, they would store and deliver to home. The additional cost would be $450.00 that planned original cost.
3. I would need to find another storage container company and shurgard would deliver for $99.

I found one company that had enough room to receive Shurgard's containers and stage their containers near for easier off-loading and reloading. The added cost would come to $153.35 more than planned original cost. I spoke with Perry M, Storage facility manager, and Tony S her boss 3-4 time during Jan. I requested that Shurgard pay for any additional cost and effort. Tony said that Shurgard had made a business decision and would not compensate customers because of this decision.

I had to coordinate the moving of Shurgard containers to their competitor. Then have family assist in the off-loading from Shurgard containers to Door To Door containers. This was an inconvenience to take a Friday to do this, plus the additonal cost came to $153.35

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.