U-Haul Reviews

To say I lost my temper after the only help I got was an "I'm very sorry", would be a gross understatement. While I never called the fun sucker on the other end of the line anything off color directly, I did invent some compound cursing words right on the spot. She hung up, just like I would have done. I have no issue with that. However, as I standing in my local U-Haul dealership trying to fix this goat rope, I find out that they had canceled my reservation completely leaving me with nothing but a note on the computer that I was "rude" and "hard to deal with". When I called corporate back to talk about that, they wouldn't answer the phone. When I called back again, Macy, the "superior" of the person I had talked to harshly answered and told me she was the one that canceled the reservation because "we didn't want to mess with your reservation anymore".

When I talked to the boss of the "superior" (she didn't have a title; but I assume it was something like chief disappointer) she informed me that it is a H-Haul corporate policy to cancel a reservation when they have an "issue" with a customer. I can imagine. If you're disappointing people every time you deal with them, like they had called your house and asked to borrow their car, I guess you would get used to people screaming at you and take self-serving action to not have to listen to it. If I die and I have to use U-Haul to get to heaven, I will gladly shake hands with the devil and ask where my coal shovel is.

He go out, take him little while and looking at him leaving the truck and going the other side. He comes back printed a copy of receipt for me but it was not mine or my name on it, it was for someone call Marcus. Please check the cameras. When I said, "This not my receipt," he screamed and said, "I have to remove you from my store," and come out and started punching me with his body. Someone should be held responsible and he never give me my receipt. Horrible person, horrible management, very bad and old truck they have unsafe for anyone to drive.

I found out 9 months later when trying to rent a storage unit the lady at their site ualert.com online said it was a year ago. I said, "No it was 9 months ago." I asked to talk to her supervisor and she only said no every time. Finally I said, "This is crap and illegal. Put your boss on the phone now please." The lady hung up on me instead. They only BS you and are rude as hell. I was told I wouldn't be liable by their staff but look now I'm the one being chased and getting negative credit and banned from renting any of U-Haul stuff not the elderly lady who rented it. Seems fair, right??

They eventually restricted my access which interfered with my ability to sell items to survive. I was warned by an employee that I was about to be trespassed, I left and stayed away for 2 months and U-Haul used this opportunity to take action against me. They started charging me without me signing a contract. They unlawfully auctioned off the three additional units they had promised me as long as I needed for free. They “tried to make” contact by using an old address they knew was not current & calling old phone numbers. The certified letter was delivered the day of the auction but they still followed through. Unlawful.

I even spoke with U-Haul’s own CEO, who called the whole situation a ‘PR nightmare after the first incident and seemingly blowing it off the second time by suggesting I ask the MCP (regional manager) to McDonalds for an ice cream cone to discuss the incident.’ I sent a demand letter to the company in September 2025 with no response.

I highly recommend that no one trust U-Haul with their personal items. Later I found out that my unit wasn’t on camera, the door alarm didn’t work. The parking lot was not well lit or gated. My door lock was the only security protecting my unit. They had a history of break in’s that also wasn’t disclosed. BAD BUSINESS PRACTICES AND MANAGEMENT from CEO to CSR. Online reviews on U-Haul's website reviews and the BBB suggest a pattern of harm.

This is one of the worst experiences I’ve ever had as a customer in my life. The person I dealt with, has no business being employed by any business or corporation that intends to be professional and treat their customers with respect. My identity has been compromise several times, so I was naturally curious as to why he was taking my picture and why he had to immediately call the person I listed as my emergency contact when the previous location that I attempted to rent with didn’t do any of those things. All he had to do was explain the policies he was required to follow. Instead, he decided to turn to someone else and ask them to finish helping me because I was “…tripping…” and “…giving him a hard fucking time for no reason…”.

I’ll be leaving a Google, better business bureau, and consumer reports review reflecting my experience being threatened and cursed at for asking questions. The young man that I had the unfortunate experience of dealing with belongs in a completely different line of work that does not include the need for basic customer service or civil human interaction skills. On top of all this, the truck I was given had the check engine light on and severe transmission issues. I told the GM immediately before leaving and she said I had to keep it because their machine said it was safe to drive… I was worried about breaking down the whole day I had the truck. At this point, I do not feel safe or comfortable returning the vehicle I rented back to that location and couldn’t recommend any other customer ever visiting. I have also reached out to U-Haul’s corporate office and no one has responded… Best regards.