U-Haul

Alana of Blue Springs, MO October 9, 2006

Alana of Blue Springs, MO (10/09/06)
Months before we moved from FL to MO I reserved a truck and told them I wanted a brand new one. The day of the move we had a truck all right but not a new one. So what can you do, we loaded the truck and we proceeded with our long drive.

We broke down a total of three times in the journey. The final breakdown was at our last exit, under the overpass.  The during the whole trip the inside of the truck had fumes so bad that my pregnant daughter & son-in-law had to keep the windows down. We were driving behind them and we could smell the horrid fumes coming out of the truck as well.

After we unloaded and returned the truck I called the manager and told him how dissatisfied I was.   He said "that's what you get when you rent a truck. You should have hired a moving company". Isn't that a nice response from a major truck rental company?

Patricia of Palmdale, CA September 29, 2006

Patricia of Palmdale CA (09/29/06)
I joined The Premier Club in order to pay my bill online, I was not able to pay online but money was taken from my bank account to join. I went to the U-Haul and talked with the manager to explain what happened and also pay my bill on 9-25-06. He told me he would get the matter correct by 9-28-06. If I can not pay online, I would like a credit of the money I was charged.

Money taken from my bank acct. for services not rendered.

Gail of Springfield Gardens, NY September 6, 2006

Gail of Springfield Gardens NY (09/06/06)
We rented a truck and tow dolly from uhaul for a trip from NY to North Carolina. While on the Interstate, we noticed the rear lights on both the truck and tow dolly weren't on when the driver changed lanes. We tthought he forgot to use them. We became seperated and caught up to him hours later close to our destination. When he finally caught up and were able to pull over, he checked the lights and realized they weren't working.

Everyone around that truck was in danger because they weren't warned the truck with a car attached was moving over and this is a moving violation. I have a neck and back injury and to be forced to sit up and try to locate the truck to signal to him that something was wrong with his truck left me in excrutiating pain as I was suppose to lie in the van .We spent the extra money for a tow dolly because I cannot drive long distances.

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