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David of Northampton, MA April 10, 2009
David of Northampton MA (04/10/09)
On Feb. 27th I rented a 14' Uhaul truck for a local move. I payed an additional 14 for insurance on the truck. When I pulled into the driveway of my new appt I did not notice a large low hanging branch.
The Mother's Attic section of the truck hit the tree branch and was damaged. When I returned the truck around 7 pm, the Uhaul employee inspected the truck with a flash light and saw the damage. I told him that I had payed for the insurance and was not liable for the damage. He then told me that roof damage was not included in the rental and I would have to pay an additional 973 for damages. I said I was not aware of this clause and refused to pay. He stated that if I did not pay now the charges could be doubled if an appraiser was called out. And I would never be able to Rent from U-Haul again. I never signed for any damages and never received any paperwork.
The next day I checked my American Express account on line and the 973 had been charged to my account. I called American Express that day to dispute the charge. About 2 weeks later I received an email from American Express that the charge had been removed from my account. On Feb. 9th I received a letter from U-Haul's collection agency demanding payment. How should I proceed? Thanks for your help. Gina of Newyork, NY March 30, 2009
Gina of Newyork NY (03/30/09)
they told it should be 170 dolars with tax and insuarnce to do a quick trip from nj to my instead we were charged over 700 dollars at this location not only that made us sign a promisery note for the rest after they charged 350 with authorization
the mental stress of worrying about coming with 350 that i was charged plus another 350 just so i could move a matress Bryan of Oakland Park, FL March 26, 2009
Bryan of Oakland Park FL (03/26/09)
Went to storage bin to store some personal paperwork. VA stuff. I was shocked to discover i had been robbed with no signs of forced entry. Both locks are still on the door. Items stolen were inside a building, on the second floor. Building is cloased at 7pm Monday through friday. The building closes at 5 pm on sat. and sun. Due to the fact i did not have the optional insurance,uhaul does not want to pay me anything
over 5000 worth of personal effect were stolen.Most of which can never be replaced, even i i had the money,A coin collection.Mint proof sets from us mint. A zippo lighter collection,that were all investment grade. Lighters that had only one run of being made. Like a norman rockwell set of 4 lighters.Everything and anything that was worth money was stolen.Every box, storage container, had been looked through. Entire boxes of things were stole. It was an inside job plain and simple. Aline of Martinsburg, WV March 19, 2009
Aline of Martinsburg WV (03/19/09)
This is a copy of the email submited to UHAUL. Unfortunatelly I no longer have my contract once it was damaged by water. Can I still file a small claim against this company even though I don't have a copy of the contract and I don't believe the company will provide me with another one? I rented a storage facility back in January 7, 2009. At first what attracted me to the location was the fact that all what I had to pay was the first month, and the second month was just 1 dollar. I rented a 5X5 unit at L & H Storage in Martinsburg, WV, location that I acctualy found while seaching [Uhaul] website. I just recently terminated my contract due to no longer needing the space.
On January 7th, I paid 76 on my credit card, the amount was supposed to be for the first month, the 1 for the second month, the third month and a refundable deposit . Each month was 25, with the exception of the second, the deposit was 25. I terminated the contract on February 28, 2009 and I expected to receive a refund for the third month and my security deposity ( 25 each). To my surprise my refund was only 29, and after trying to reach the owner of the facility over the phone, I finally went back to the location today ( 03/19/09 ) and spoke to him in person. His explanation is that I was charged 25 for the second month and I would have being charged 1 for the third month if I had stayed with the space, so my refund was correct, because that included some days from January and my 1 for March.
Wasn't the promotion supposed to be the SECOND month for 1, and not the third one? Is his practice of charging a security deposity correct? Why I am not charged a security deposity when I reserve a storage space through website? Donna of Lancaster, CA March 17, 2009
Donna of Lancaster CA (03/17/09)
My brother and I went to this U-Haul to rent a trailer dolly. We needed one since his car got stolen and when the police found it, it was stripped so we needed the dolly in order to transport his car back to our home. Well, when we got there, the U-Haul technician checked out my vehicle which is a 01 Jeep Cherokee V6 and claimed that it could only tow 2000 pounds and that we would be unable to tow with the vehicle. After pointing out to the man that it was in fact 5000 pounds they told us that we would be able to tow with the vehicle.
We didn't bring our ball with us so we told them that we would need one and they said okay, then when we asked what the total amount we would have to pay the woman at the counter told us 43.25. We agreed and left to retrieve the stolen car. When we came back to return the dolly they told us that the total amount to be charged was 54.07 not the 43.25 we had agreed to. They told us that the ball that we rented was 10.00, and that we agreed to pay it when we signed the contract.
However, it was not verbally told to us that the real total (because it was actually an estimated amount and we asked for the total not the estimated) amount would include the ball. After arguing with the General Manager who refused to adjust the cost we paid the 54.07 and left. It will be a cold day in Hell before I ever go to another U-Haul.
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