U-Haul Storage

Chon of Chicago, IL August 27, 2009

I rented a storage space last year. Within the last 8 months, I have been unemployed and sick. I have recently been on unemployment. Yesterday, IDES deposited a check on my debit card, and today I discovered U Haul had made TWO unauthorized withdrawals from my debit card. I don't have any other money. Now, I realize I owe for my storage space. However, what I have in my storage space is worth twice (or maybe even three times)the amount of money owed. I went to the office and not once was there an explanation on how they illegally withdrew money. He went on to say that if I took the items from storage, he would refund the money minus late fees. While I do not mind paying those fees, the time he stated I had to remove the items (which I do not have anywhere to store) was by the end of business today. Still, no mention as to why they illegally withdrew money. I am now left with 5.00 in my account. If I had money to remove the items they would have been removed a long time ago. BOTTOM LINE: I did not authorize money to be taken from my debit card.

Constance of Gautier, MS May 3, 2009

I am currently renting a storage area. My children, 3 boys were living in an hotel for 2 months. All of our household belongs were in the storage. So one day I went to the storage to get some clothes for my boys because they were starting at a new school. The clothes were uniforms.

When I open the storage I notice a fawl smell. As I looked further I notice that there was rat waste and dead/live rats in our things. I told the manager about it and he ask did I have any food in the storage. I said yes some can goods. He then told me that I would need to get everything out and that U-Haul would not doing anything for me regarding the matter other than put down some rat posion. He even said that another customer had the same problem and that the company did not help them because in the insurance you purchase it states that it does not cover vermits. Now I am one month behind in this storage and it is because I am having to replace everything I lost for myself and my children. Do I have any legal rights.

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