Michele of Garner NC (11/02/08) while loading my 47inch TV on the truck, the person slipped and dropped the TV. At the time the tv was waapped and the damaged was not noticed. Upon delivery of my furniture, the tv was unwrapped and the damaged was noticed. The tv was cracked acrosed the top and the screen had dropped on one side.
I sent a online request for damages to United Van Lines. Which stated that a adjuster would come and look at the unit. I received a check for 90.00 or 0.60 cents a pound for my 1400.00 tv. No one came to look at the damages. It simply stated that I choose the minimum coverage plan and based on this I was paid what they considered a fair price.
I was never offered any options on any plans by anyone. There were lots of papers to sign and in the rush of the moment you don't have time to read all of the papers. Also a few days later I noticed that two of my dinning room chairs legs had be sanded down making them uneven and rock when you sit in them. I don't see any need to report this to United at 60cents a pound. I will have to live with it.
Charles of Springfield, VA October 16, 2008
Charles of Springfield VA (10/16/08) My company contracted with United Van Lines to relocate my household goods from Wichita, KS to Springfield, VA in Jan 08. These same goods were to spend sometime in temp storage. The estimator didn't do a good job and increase the load by approximately 15% and ordered boxes for items we don't own and didn't order boxes for items we own. The packers were from Tulsa, OK and did a pretty good job of packing the items. They didn't tag all the items, be the next day when the driver showed up, all were tagged. The driver at the house in Wichita laid down some type of removable plastic flooring to protect the carpet and hardwood floors. Not all the items that needed to be inside a box were packed because the estimator didn't provide that information.
We have some very expensive road bikes and hybrids that needed to be boxed. When the items that were boxed arrived, I would say that 99% were in good condition. Only a few chipped glasses and bent HMDI cables along with a few odds and ends. The items that were just wrapped in blankets, like all my wooden furniture and tables were damaged. I mean all pieces. Also, when I completed the Bingo Sheet incorrectly, with the driver standing over my shoulder at the destination, he didn't say anything. I was writing down the missing boxes in an incorrect box and the driver didn't say anything and the Fenton, MO adjuster used that against me. I also didn't receive all my boxes.
I filed a claim, an appraiser showed up and documented what I said we broken. I had to fix a few items like the kitchen table so we could eat. (That claim was denied - reason; United didn't have a chance to look at the damage. United did damage my walls, but we indicated that was okay as long as they didn't put a hole in the wall. We hadn't finished painting the stairwell at the new house. My major grip is the damage to the furniture and the driver here in Springfield, VA not telling me I was filling the form out incorrectly. I think the storage company is out of Stafford, VA along with the delivery driver to Springfield, VA. As I indicated, I think most of the damage was caused by the Stafford, VA bunch.
Since I completed the Bingo Sheet incorrectly, about 10 boxes that were missing were denied in the claim, along with a few other items that I received a very low-ball claim amount. Shifters for my bikes cost about 300.00, I was given 50.00. I had to go back to the company to demand a relook on a few items that I figured I could win the argument on. I was provided an additional amount in claims.
With that second claim letter a paragraph was included that if I disputed the amount I would have to file with an arbitration company to settle the dispute. That is not correct because I know what the contract my company has with the moving company. I just cashed the checks and will not use this company again. When I move again (and I will), I will inform my company that I cannot use United Van Lines and to select a different carrier. As a guess, I am out less than 1,000.00 so it wasn't worth the hassle.
Jonathan of San Jose, CA October 1, 2008
Jonathan of San Jose CA (10/01/08) I was scheduled to be relocated by my new employer, who contracted a relocation agency to relocate my belongings. The agency to relocate me was United Van Lines.
United Van Lines contracted the move to Andrew's Moving and Storage, who subcontracted King Relocation Services.
King Relocation Services showed up at my house, packed my belongings haphazardly and managed to loose 1 box in the short move to San Jose from Los Angeles.
After giving United Van Lines 2 weeks to find the package, I called demanding they find the box.
After waiting for 3 hours while Andrew's Moving and Storage performed a package trace, the customer services representative informed me that they can't find the box.
They answered with We lost it and unfortunately it happens all the time, here's the claim's website..
I doubt they could really find anything within a 3 hour time span. and could have done a lot more to find my package.
Apparently it's easier to shuffler a customer to a claims service than deal with it themselves.
After 3 weeks, still no trace of the box.
Katie of Phoenix, AZ August 28, 2008
Katie of Phoenix AZ (08/28/08) They are liars. They did NOTHING that they said or wrote they would do. The estimate was increased, over time, by 150%. They arrived 6 hours late, delivered by things from Houston to Phoenix almost 3 weeks late. They NEVER returned my phone calls, much less initiated the calls to inform me of their whereabouts or my things. When I asked, directly, where my things were (since it was 2 weeks late, at this point), Brandy's reply was I have no idea. Because you pay United the deposit for the move, they already have their money. The remaining balance (that has to be paid by money order) is paid to the outsourced mom-and-pop gang who pack and move you.
I was told I would receive a 150 credit since I was under my weight estimate. I've never received that credit. If I had to move myself with a Little Red Wagon I would do it over using United Van Lines. But beware. Because of the ICC disolvement, there is little to no regulation of interstate commerce. They operate carte blanche--AT YOUR EXPENSE AND INNOCENCE.
Several of my goods are damaged. I am out several hundred dollars, since the credit was never granted. They lied about the estimate, asking me to pay more, when they owed me almost 300.
Ash of Dallas, TX August 6, 2008
Ash of Dallas TX (08/06/08) We are moving and are using united van lines as our shipper. They were supposed to deliver our goods to us in 8 days, but they did not even manage to load our goods till 5 days after packing and our shipment is late. We paid a premium to this moving agency for their good service, but they did not deliver. We are being offered 125/day for the delay, which is pathetic when compared to the moving bill of 800.
I am working in a very stressful financial markets job and moved over to Dallas (from SF) early to ensure that my house is set up before I started work. By this delay, not only I but my wife too has to take time off from work and our whole schedule has been upset. Its not about the money, just taking time off from my job is impossible
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