Zippy Shell Reviews

Zippy Shell is an unethical company with completely deceptive billing practices. I would not recommend for anyone to use their services. We were quoted for a full long distance move and given a total price, which included the 1st month storage for the containers, fuel, and loading/unloading. After paying the 50% deposit we were randomly charged $560.74 for the 1st month storage for 2 containers. I assumed that maybe they invoiced those fees separately but they were still apart of the total price as indicated on all of our correspondence and verbally confirmed via Zippy Shell and 1-800-PACKRAT associates. When charging us for the remainder of our balance, they all of a sudden added a $565.65 fuel surcharge that was not agreed to or ever communicated between the countless reps that we spoke to. Our move that was quoted verbally and in writing for a total price of $6,697.49 was over charged by $1,226.40!

I would like to express my gratitude and respect for your service. I was told that a $420 of additional fuel surcharge has been imposed on my order. I felt it was totally unfair and unexpected. I protested with the customer service agent but knew that it is probably a corporate policy and cannot be avoided. To my surprise and pleasure, I spoke to a supervisor (Jashua) who listened to me, understood my point of view and was able to provide a relief. He took care of the surcharge. While I was a totally unhappy customer, I am now a fully satisfied and very happy customer. I appreciate PackRat/Zippy to hire such professional and courteous folks who care about business future and customer relationship. Best Regards.

I have sent letters to the business regarding this issue. The damage happened after ZippyShell / 1800 PackRat took possession of my belongings. They destroyed an irreplaceable bar chair that is part of a set, which is no longer useful with the missing chair, an oil space heater, two tall standing lamps, studio recording equipment, crushed boxes, broke the leg that I had made for my sewing machine table.

Got a quote from Zippy Shell. Got another quote and decided to go with the 2nd quote. Tried to call and cancel our order with zippy. It took at least 8 calls and hours of on hold. We even used the leave your number and you won't lose your space in line call back system and no one ever called us back. At least 3 times we used that service. Finally after multiple calls we got someone at customer service and our order was cancelled. Shouldn't have to be this hard. My option they have serious issues and won't be even getting any quotes from them ever again.

I would strongly urge that you do not use Zippy Shell for moving and/or storage. Because of how they handle and load furniture and other belongings there will mostly likely be damage during loading, transit and unloading. They do have a claim process, but it is worthless. The process is set up to default towards denying claims unless you have definitive proof they caused the damage. If you do make the unfortunate decision to use this company, then you will want to video the entire process to be able to provide the level of proof they need to pay the claims for the damage they cause. I would give a lower than one star rating if it was possible.

If I could give zero stars, I would. At first, business with them wasn't so bad, they had the cheapest rates we could find. But don't let this fool you, the hidden fees are in what damage they do to your property and how if you need a second pod for moving, they jack up the price and don't explain it. I paid roughly 1900 for a 16-foot pod, and 1600 for an 8, tell me how that makes sense. We're only getting to the worst part.

Great Customer Service In Mesa Arizona! Mark did an excellent job delivering my moving box. He was professional, friendly, and very personable, making the whole experience pleasant and easy. He handled everything with great care, and the box arrived in perfect condition. His attention to detail and positive attitude really stood out. Highly recommend Mark for any delivery!

If you don’t want to read the lengthy review, just save time, but DON’T use ZIPPY or its sister company, 800-Packrat. When I requested a quote, I made it very clear that I might need access to the container to add items, but wouldn’t know for about three weeks. I even shared personal circumstances so they would understand, and I was assured this wouldn’t be an issue, the container would remain in my origin city until I confirmed I was done.

This was a terrible moving experience, probably the worst I’ve had. They randomly charge you without much info on what you’re paying for. When I have called, it takes 45 minutes to an hour of people researching to answer my questions. One employee took my card info down wrong and now I’m sitting in my new place with none of my things for the next 10-12 business days (2 weeks). Way too expensive for the caliber of service offered. If I could give no stars I would.

Go with PODS. My Zippy Shell container was dropped off and picked up on time, but it spent a week in a warehouse in LA instead of being shipped to DC immediately. I was told arrival would be between 24-26 and it’s being delivered “1 business day later” on a Monday. Threw off my hotel stay plans, work schedule and other logistics I had set up for my long distance move. When I called to speak to someone about the discrepancy- I was on hold a total of 45 minutes only to speak to someone who had no idea what was going on. I would pay the extra $200 PODS quoted me for the same service if I could do it again.

Customer service was dismissive and repeatedly hid behind “policy” instead of addressing the clear discrepancies. After researching, I found other customers reporting the same issues. I believe this reflects a pattern of deceptive business practices, and I cannot recommend Zippy Shell.

We used Zippy shell for a long distance move. They were affordable compared to others, during the initial phone call a lot of our questions were answered and things were moving along nicely. I told the gentleman I would like the container dropped off at our new place the first week in May. He said no problem. We waited until the beginning of the second week before we called and they said somewhere around the third week in May. I told the woman we agreed on the first. She said it doesn’t work like that for out of state moves and she would try to get it to us asap. It was one day earlier than what she said, it was twenty two days instead of twenty three.

I booked a Zippy Shell delivery and was charged 50% upfront, but the shell never showed up. No call, no update—nothing. When I tried to call customer service to get a refund, I was transferred to another department where the automated message said the wait time was over 30 minutes. I stayed on hold for nearly an hour, only for the call to hang up automatically without ever speaking to anyone. I’ve tried calling multiple times, and the same thing keeps happening—transferred, long wait, then disconnected. Meanwhile, I’m still out the money for a service that was never delivered. Zippy Shell has been completely unresponsive and unaccountable. Avoid this company if you value your time, money, and sanity.

Zippy Shell may have been a cost effective alternative to PODs or United Van lines. They do not take great care of your belongings. First, they said they would deliver a container, but it was a cage in a container. They didn't explain that during our review. They also supplied two packers to pack the container for us. The packers just wanted to fill the cage with as much stuff as they could without thinking about damage it would cause. I took great care in packing my furniture with blankets and dunnage, While it sounded great, they didn't tie anything down to prevent furniture and such from moving around for the long haul.

I have had other moving companies move my belongings 2 other times without incident. Zippy was appointed to my 3rd move. Their workers arrived smelling of ** on 1 afternoon. They took a video of all our belongings and assigned 3 trucks to move us. They intentionally didn’t utilize the truck space so then they added another truck at our expense, added $3K to the move! Damaged stained an expensive club chair, deeply scratched leather headboard and chipped corner, deeply scratched wood side rail & damaged antique console. They make every attempt to not take responsibility for all damages incurred! Do yourself a favor and don’t even attempt to use this company! Horrible experience!!!!

Buyer Beware!!! False advertising. First thing you should know is that they are not a pod system. They have a metal crate which will ruin your belongings, unless properly wrapped. They use a 3rd party to deliver your items so if you have questions on site they can not assist. The 3rd party company will charge you another 1k if you need wrapping for furniture. I was told by the rep that I was receiving 2 movers as part of the price. She was not clear that I did not have to get that service and it would make the price cheaper.

The sheer amount of lies from their mouths is outstanding. I paid for packing and storage with extra insurance from them to have over 5000 dollars worth of damage done to my personal items including a computer they dropped from the top of a stack of boxes they loaded upon the final move. I stood there and witnessed it personally and they claimed no liability because their employees denied it. Heck if I were being paid minimum wage I would deny it too! As for climate-controlled…and clean! It's a large open-air warehouse with mice and more. It's hot by summer and freezing by winter and they destroyed a large record collection. Everything is filthy and I'm in the process of cleaning an entire home's worth of belongings. Conceptually it's great, reality, run as far and as fast as you can away from this company no matter which franchisee you are working with!!!!

I can unfortunately confirm what others have shared: Last-minute cancellations are common. Lots of hidden fees. Property damage/loss ($10,000+ of my stuff magically “disappeared” from their rickety shell, my claim was of course immediately denied). Nonexistent customer service. Believe me when I say that THINGS WILL GO WRONG and THEY WILL NOT CARE - AT ALL - about the negative impact their negligent business practices have. Nor will they care about wasting and losing your time, $$, belongings, and memories. It is genuinely upsetting to know that so many others had similarly bad experiences, and that they are still in business. This is a truly terrible company. Do not trust them. Do not give them any of your money. (ZS and 1-800-Pack-Rat share the same despicable owner so go ahead and avoid both.)

If I could give this company no stars it would be appropriate. They partner with 1800 PACKRAT. My husband and I moved from WA to AZ. We spoke to Favrin ** who set us up with a Pod and asked about us needing help with the move. We agreed we did need help as we are no longer at an age that lifting and moving our own furniture is a good idea. Zippy offers assistance for two hours of move help at an additional cost and we were happy to be signed up. We signed up for the insurance coverage and paid our deposit. The day our trailer was loaded I showed the movers what to move and gave them a stack of blankets. We were only putting furniture in the pod (which turned out to be nothing but a steel cage). I thought this was odd that it was not an actual pod/trailer. I work from home so I went back to my office while the movers in less than two hours loaded up the furniture.

If I could I would give 0 stars. Had items picked up on pallets (picture included) then when unit was returned to me everything was tossed inside and no longer on pallets or shrink wrapped. Why undo my palleted stuff. Also company admitted they made a mistake on the storage of the container and were very difficult to work with - they were not helpful. IMO I have never dealt with such an unprofessional company and I have been in business over 30 years! Try getting someone different at the number to assist you aside from all the same people - forget it. What a HUGE waste of my employees and my time having to deal with a company that is so unethical and doesn't care.