Zippy Shell Reviews

All of the items are no longer produced by the manufacturers. I will need to buy an entire new set of bar chairs. That is expensive and so far I have found nothing comparable. I will need to replace the other items with much more expensive facsimiles. The pod looked like a garbage dump when the movers opened the gate. It has already cost me considerable time, gas, tire wear, and car wear as I have searched for substitutes for what they destroyed. I have not found suitable substitutes after searching for almost 2 months.

The New York side movers who loaded the to pods were hostile. They ignored my repeated instructions on how to handle my belongings. They ignored the fragile stickers all over many of my boxes. They ignored my instructions as to how I needed the pod to be loaded. The foreperson was very hostile. He put boxes and objects on top of boxes that I had explicitly told him could NOT have anything placed on top of them. I had boxes that I had to create for some of my designs. They absolutely had to be placed as top boxes. I had to repeat myself endlessly and chase after them to repeat the same instructions. The foreperson harshly responded to my instructions by screaming that other people 'pack good' but that I didn't. His accusation had no basis in fact.

Before they left with the second pod, the foreperson demanded that I give him a 5-star review. He bullied me, claiming that it was 'required' of me to give that because his 'boss required it'. I was intimidated and he was aggressively hostile. It was all I had left in me to keep my composure and resist his bullying. I stated that I certainly will not give any review until I see my belongings in pristine condition on the destination side.

One of the people who did loading on the NY side did not even speak English, nodded to me as I gave instructions as if he understood and was complying with my instructions, then proceeded to mishandle my belongings in exactly the ways I had instructed him NOT to do. The Austin side people who unloaded were no better. They spoke no English at all. I managed to communicate only because I speak limited Spanish. It was extremely problematic to get the unload done successfully. They also complained about time when only 1 hr and 20 minutes had passed, when their time commitment was 3 hours.

The company uses third-party vendors who they don't vet. The third-party vendors are questionable. The pod company charges high rates for their service. They avoid accountability by using vendors whom they blame for their failure to keep their promises. The pod company charged $8300 to load and transport 2 pods from Brooklyn to Austin. I consider that to be an out-of-scope number. The moving industry is not regulated and is rife with bad actors. It is a breeding ground for people to get ripped off, charged excessive rates for their belongings to be destroyed. I want a refund of what I paid this company.

The worst part of it? They destroyed my fencing and tore up my landscaping. Dear reader, you may think this could just be a complication of where I live, how my property is situated, or whatnot, it isn't. The first driver we got successfully dropped off the first pod with no issues. The second, however, caused immense damage to my property. The driver that tore up my property refused to talk to us, drove off as soon as they could, and took absolutely no blame for their terrible driving skills.

Okay, fine, that sucks, but what about compensation for what happened? Well, at first Zippy Shell acted like they were going to make good on fixing what they broke. They made us get numerous estimates on fixing the damage, which we did. Upon receiving the estimates, they decided they'd rather squirrel their way out of responsibility rather than pay for their mistakes. They then proceeded to trick us by making us admit there was another vehicle on the property (which apparently could have been the cause of trucker's terrible driving) but I have over seven acres of property and my vehicle was nowhere near where he was operating. Nonetheless, they used this excuse to weasel their way out of paying us for their mistakes.

So, you may wonder? What can you do in a situation like this? The answer is pretty simple. Nothing. If you've made it this far, here's some advice. Video record every interaction you have with ANY moving place. Be sure you don't have a vehicle ANYWHERE on your property, it doesn't matter if it's out of the way. And the best advice of all I can provide, DO NOT EVER PURCHASE ZIPPY SHELL'S SERVICES!

When the container arrived, it looked like a beat-up practice unit, covered in dents and holes that made me question whether it was even safe for long-distance transport. When the door was opened, there was a severely damaged wire cage inside, with wires sticking out everywhere, exactly the kind of thing that would scratch or damage belongings. The container itself was full of dirt, trash, and was wet from the rain, which is completely unacceptable for something meant to protect personal items.

Only at “cage” drop off did I learn that they planned to haul the container two hours south, unwrap and re-wrap everything at a separate facility, and then ship it 1,500 miles, something they never mentioned in the quoting process. In short, the process was misrepresented from the start, and I feel I was blatantly lied to just to get my contract.