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Chinese Consumers Sue Dell

August 10, 2006

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It's customary for American consumers to grouse about cheaply-made products imported from China, but it can work the other way too. A group of Chinese consumers have sued Dell Computer, accusing it of fraud.

In a class action suit filed in Xiamen's Huli District People's Court, the 19 Chinese consumers say Dell misrepresented the specifications of its Inspiron 640M laptop, China Tech News reported.

The problem was first identified by a consumer who bought a Dell Inspiron 640M laptop online. When the consumer tried to upgrade the EMS memory within the computer, he found that the laptop was fixed with a T2300E CPU, not the T2300 Dell marked on the order form.

The CPU Inter T2300E is a cheaper unit than the T2300 and the consumers say it does not support as many applications. Dell says there is no difference and has refused to reimburse the customers for the incorrect configuration.

The suit asks the court to order Dell to refund twice the value of the goods as compensation and pay all legal costs.

A similar case is pending in Shanghai.

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