Complain about a product or service

Guidance Software Settles Federal Charges

Computer Security Company Failed to Protect Customer Data

November 17, 2006

Data Theft • Bank Data Breach Affects 12.5 Million Consumers • Data Breaches Exceed 2007 Record • Thieves Steal AT&T Laptop with Employee Data • Report: Data Breach Disclosure Laws Don't Affect Identity Theft • Patient Information Exposed in Data Breach at Walter Reed • Supermarket Chain Reports Data Breach • Report: Feds Still Not Doing Enough To Secure Data • Data Thieves Hit Georgetown University Students, Faculty • 800,000 Job Seekers At Risk In Gap Data Breach • TJX Data Breach Settlement Has Strings Attached • More ...

Guidance Software Inc. has agreed to settle Federal Trade Commission charges that its failure to take reasonable security measures to protect sensitive customer data contradicted security promises made on its Web site and violated federal law.

According to the FTC, Guidance's data-security failure allowed hackers to access sensitive credit card information for thousands of consumers. The settlement will require the company to implement a comprehensive information-security program and obtain audits by an independent third-party security professional every other year for 10 years.

Guidance sells software and related training, materials, and services customers use to investigate and respond to computer breaches and other security incidents.

The FTC complaint contends Guidance failed to implement simple, inexpensive and readily available security measures to protect consumers' data. In contrast to claims about data security made on Guidance's Web site, the company created unnecessary risks to credit card information by permanently storing it in clear readable text.

In addition, the complaint alleges that Guidance failed to protect the information by:

• failing to assess adequately the vulnerability of its network to commonly known or reasonably foreseeable Web-based attacks, such as structured query language injection attacks;

• failing to implement simple, low-cost, and readily available defenses to such attacks;

• storing in clear, readable text network administrator credentials, such as user name and password, that facilitated access to credit card information stored on the network;

• failing to use readily available security measures to monitor and limit access from the corporate network to the Internet; and

• failing to employ measures to detect unauthorized access to consumers' credit card information.

The settlement bars misrepresentations about security measures in the future and requires Guidance to establish and maintain a comprehensive information-security program that includes administrative, technical, and physical safeguards.

It also requires Guidance to obtain, every two years for the next 10 years, an audit from a qualified, independent, third-party professional to assure that its security program meets the standards of the order. The company also will be subject to standard record keeping and reporting provisions to allow the FTC to monitor compliance.

This is the FTC's 14th case challenging faulty data-security practices by companies that handle sensitive consumer information.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.