Complain about a product or service

Acer Recalls Notebook Computer Batteries

Sony-Made Cells Blamed for Fires

April 25, 2007
The U.S. Consumer Product Safety Commission, in cooperation with Acer America Corporation, today announced a voluntary program for the replacement of certain notebook computer lithium-ion batteries containing Sony-made cells.

Consumers should only use the notebook computer using AC power until a replacement battery pack is received.

About 27,000 rechargeable lithium-ion batteries containing Sony-made cells are involved in the recall.

The lithium-ion batteries can overheat, posing a fire hazard to consumers.

As previously reported, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. The previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.

Only lithium-ion batteries with the following part numbers and battery week codes and used in the following Acer notebook models, are included in the recall:

The computers were sold through authorized electronics retailers nationwide from May 2004 through November 2006 for between $500 and $1,500.

Consumers should stop using these recalled batteries immediately and contact Acer to receive a free replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.

Consumer Contact: For assistance in determining if their battery packs are covered by this program and to request a free replacement battery pack, consumers can visit the firm’s Web site at www.acerbatteryrecall.com/AcerWeb -- consumers also can contact Acer toll-free at (800) 503-2330 anytime.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |