Complain about a product or service

TSA Stops ShoeScanner In Its Tracks

$200,000 security scanner not yet up to speed

By Dan Schlossberg
ConsumerAffairs.com

August 29, 2007

The high-tech machine, built by GE Security, would have allowed passengers to pass through express security lines without removing their shoes. But the Transportation Security Administration (TSA) says it doesn't do the job thoroughly enough.

It may not be much of a loss to most travelers. Only members of "registered traveler" programs, which give preferential treatment to those willing to pay, would have had access to the ShoeScanner, which has been installed in eight airports but tested only in Orlando.

TSA said it ran additional measures to compensate for the apparent deficiencies in the $200,000 machines.

An upgraded version is now being tested at a Homeland Security Department lab, according to its manufacturer.

If successful, it could eventually be deployed at all security lanes.

Before they can get the "Clear" card issued by Verified Identity Pass, passengers must pay $100 a year and undergo a thorough background check. Fingerprints and iris scans complete the process. It appeals mostly to frequent flyers.

Verified Identity Pass has nearly 60,000 customers and says it could add many more if the ShoeScanner technology is deployed.

Passengers have been required to remove their shoes at security checkpoints ever since Richard Reid, a British national, tried to ignite explosives in his footwear on an international flight. He was unsuccessful and has been in custody since.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |