Complain about a product or service

Delta Sells Ads on Boarding Passes

What's next, pay toilets?

July 15, 2008

The airline today began issuing boarding passes with coupons and ads for event promotions in the markets where the travelers happened to be headed. A company called Sojern, Inc., based in Omaha, Nebraska, coordinates the ad sales and says it plans to partner with at least five airlines.

Sojern will collect the revenue and distribute it among its partner airlines, which will eventually include United, US Airways, Northwest and Continental.

Marketing to the captive audience aboard an airliner is not exactly new, though Sojern is the first to come up with the ads on boarding passes idea. Currently US Airways is selling ad space on its tray tables. Other airlines have sold promotional messages on ticket folders, an occasionally, on overhead bins.

Since most boarding passes are obtained and printed online, the ads have an interactive element to them, with links to the advertiser's Web site. Passengers who wish to may get more information about the advertisers.

Delta's boarding pass ad campaign will be limited at the beginning to flights to Las Vegas. The current pass contains ads for shows and a golf package.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |