Spectrum Reviews

We always have a great experience with Spectrum. Went to the store today (walk in) and was met with a sincere greeting that we'd be attended to shortly. When the rep came over, they thanked us for being an 11-year customer and subsequently was able to find my husband a Wi-Fi enabled iPad quickly. From there, they added it to the account, and we were on our way within 30 mins. It was so easy and fast. It can be hard to shop with two little kids (5 and 4) and the rep was great. Anytime we call for an issue, we are always treated with respect, and our issues are resolved fast. Excellent service, outstanding experience.

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

I would like to start off and say I switched from AT&T and I paid off all of my devices the same day I switched over to Spectrum. Customer service was very helpful with my understanding and situations. I can say as quick as I switched over and paid off all my phones I switched over 3 lines and received $1,500 within the next day! Couldn’t be any more happier with the buyback program and not only did they offer that I got a mobile spectrum deal where I'm only paying $60 for three lines, the 3rd line is free for a year with the promotion I received. Not only that I’m no longer spending $300 monthly on 3 phones which two are iPhone 17 and one 14 but thanks to spectrum I’m %100 recommend making the switch. Just be sure to read the fine print as well so you can receive your offer.

I had the best experience I’ve ever had in a wireless communication store. The assistant manager, the floor lead, and the entire team were outstanding from the moment I walked in. Everyone was professional, knowledgeable, and genuinely focused on making sure my Spectrum Mobile service activation went smoothly. The assistant manager took the time to explain everything clearly and made sure there were no surprises. The floor lead was incredibly organized and kept the process moving efficiently while still making sure every question was answered. The other associates were just as impressive friendly, patient, and extremely helpful.

They told me I can return the old equipment at FedEx without any label or QR code. The agent lied. I am stuck at the FedEx office, on hold with Spectrum for 20 minutes.

Spectrum internet customer service is awful. My line across the gravel driveway got severed. After several calls and chats that ended up in Texas, someone from spectrum came out and put a temp splice in. After 3 sub contractors sent out an ** with a shovel to bury it (which was not cable that could be buried, for if the connection got wet, would not work) I repeatedly told spectrum (again somewhere in texas) this needs a new cable from street the the back of my house, like a new install. This has been almost 2 months. If you are reading this, use anyone but spectrum if you can. I am most likely going to switch to Starlink.

I moved to a new area and it was either AT&T which was ridiculously high in price, or Spectrum. I went with the more affordable Spectrum. The Xumo streaming platform is horrible and goes down frequently. I have had to call customer service multiple times for various issues and they were always resolved pretty quickly. I do wish, however, that for the price I have to pay for an app, the channels would be in 5.1 surround sound. I have free apps that do, so I don't understand why Spectrum can't provide 5.1 surround sound in their app.

Spectrum sucks. Do not pay for internet that you will not receive if you are in Alabama

Spectrum is the absolute worst, power outages and service are off the charts, but I guess I get what I pay for right. Cheap is always going to be cheap. And let me tell you that if you want to cancel whatever service you have with this company, please make sure that it doesn’t land on the cycle period, because they will eventually charge you for the service anyway if not careful when you cancel.