Complain about a product or service

Consumer Reports: 20 Percent of Online Shoppers Are Cybercrime Victims

Even in recession, business is booming for cybercrooks

May 5, 2009
The latest Consumer Reports National Research Center "State of the Net" survey found that one in five online consumers have been victims of cybercrime in the last two years — to the tune of an estimated $8 billion. And the overall rate of the crime has remained consistent over the five years that CR has been tracking.

But the magazine notes that the problem stands to get worse as rising unemployment and foreclosures fuel a wave of recession-orientated Internet scams, and as the popularity of social networking services grow, creating more openings for identity thieves. The survey found that 13 percent of social-network users experienced some form of abuse.

Additionally, Consumer Reports estimates that 1.2 million consumers have had to replace their computers over the past two years due to software infections and an estimated 3.7 million households with broadband Internet access did not use a firewall to protect against hackers. Below are additional findings related to major online threats:

• Phishing or sending authentic-looking but fraudulent e-mail designed to steal sensitive personal information is a continuing concern. Consumer Reports estimates that about 7 million consumers gave phishers personal information over the past two years; that's 1 in 13 online households. Among scam victims, 1 in 7 lost money in the past two years, comparable with data from the last survey. Total damage to U.S. consumers through phishing attacks works out to about $483 million.

• Spyware: CR found 545,000 households had to replace computers in the past six months and one in 12 people had serious problems with spyware.

• Online identity theft: The magazine estimates 1.7 million households were victims of ID theft committed over the Internet in the past year, of those two-thirds said the incident occurred because of an online purchase.

Certain online threats are almost as prevalent today as when Consumer Reports conducted its first survey five years ago. Consistent with last year's findings, 1 in 3 respondents had heavy levels of spam and 1 in 7 have had serious problems with viruses.

Security software: free software programs match the best pay products

Consumer Reports State of the Net survey found that 35 percent of U.S. households didn't use software to guard against inadvertently downloading "badware," and 18 percent didn't use a program to block potentially destructive online viruses. Cost should not be a concern to have an unprotected computer. Through testing, CCR found that free programs available to protect against viruses, badware, and unwanted spam were on par with the best pay suites tested.

Of the seven free programs tested this year, the top three no-cost performers from last year performed the best again: Avira AntiVir Antivirus Personal, Microsoft Windows Defender and Spamfighter Standard. What's more, each was better than their former version.

For maximum antivirus protection, Consumer Reports recommends the Eset Smart Security, $90, as well as the features-packed McAfee Internet Security, $70, and the Symantec Norton Internet Security, $60, for its ability to detect badware and provide information about those threats.

When looking to select a security system, CR suggests the following guidelines:

• Assess your security practices. Determine the practices used on the computer to best provide protection. Consumer Reports free "suite" and pay suites — except for the four at the bottom of the ratings — provide ample protection if consumers are surfing safely.

• Consider your computer. Look at the computer's operating system to see how susceptible it is to viruses. While Apple computers may be less likely than PCs to be attacked by viruses and spyware, they can still transmit infected files to Windows PCs. Added antivirus protection should be considered.

• Stand-alone software vs. suites. While the three, free stand-alone software that were tested can act as a makeshift suite; they create some inconveniences when used together. Tests showed they can cause the PC to run slower at times, the Avira antivirus program pops up a promotional box when it updates, and Spamfighter adds an advertising message as a footer in all out-going mail. Conversely, a pay suite can be simpler to use and less costly than using multiple stand-alone commercial programs, adaptable to as many as three computers in the same household and might offer features stand-alones don't possess.

• Consider support. Consumers should evaluate the tech support needed for the software as free programs usually come with limited assistance and most of the tested pay suites offer free e-mail and chat support. Consumer Reports does not comment on the quality of any program's tech support.

• Add other protection. Even though some operating systems have built-in firewalls, additional protection may be needed. Consumer Reports recommends adding phishing protection (especially when using an older browser version) such as the McAfee Site Advisor or the Netcraft Toolbar. Other worthwhile free additions include the ZoneAlarm firewall and the Eraser file shredder.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |