Florida Sues To Stop Travel Scam

Victims told club membership provided free travel

September 16, 2009

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The deal sounded too good to be true. And in fact, it was.

Florida Attorney General Bill McCollum says Suncoast Incentives LLC's offer of a travel club with unlimited free travel was nothing but a scam and he's hauled the company into court.

McCollum's complaint alleges that the company owner Nicholas Congleton enticed victims to purchase travel club memberships for thousands of dollars, but failed to provide the incentives advertised. McCollum says his suit was prompted by the more than 500 consumer complaints his office has received.

Victims received advertisements for sales seminars that featured images of various commercial cruise ships. The advertisements encouraged consumers to attend the seminars and receive a free cruise.

Once at the seminars, consumers were allegedly told they would never have to pay retail price for travel again if they joined the travel club. Membership fees ranged from $2,495 to $7,495, and annual renewal fees ranged from $199 to $249.

The Attorney General's Economic Crimes Division determined the free cruises were not free and included substantial fees, often over several hundreds of dollars. Additionally, investigators believe the companies had a contract with only one condo association, and no contracts with any airlines, cruise lines, hotels, or motels. Former employees told investigators they would merely search online for price options, just as consumers might otherwise do for themselves.

Congleton is associated with several other companies, including Royal Palm Vacations, World Travel, and Capital Financial. The Attorney General's lawsuit has requested the Court prohibit Congleton and his companies from selling any travel packages. The lawsuit also requests full consumer restitution and recovery of the costs of the state's investigation and litigation.

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