Complain about a product or service

Auto Bailout Chief: GM's CEO Had To Go

Ratner describes Wagoner's style as 'friendly arrogance'

By James Limbach
ConsumerAffairs.com

October 21, 2009

Writing in Fortune magazine, Steven Rattner says he was "shocked by the stunningly poor management" he found, particularly at GM. He says what he encountered at the automaker was "perhaps the weakest finance operation any of us had ever seen in a major company."

Rattner says it became obvious very quickly that any management team that had burned through $21 billion of cash in a year and another $13 billion in the first quarter of 2009 could not be allowed to continue.

At GM's Detroit headquarters, Rattner says, the top brass were "sequestered on the uppermost floor, behind locked and guarded glass doors. Executives housed on that floor had elevator cards that allowed them to descend to their private garage without stopping at any of the intervening floors."

He says that in the few interactions he had with chairman and CEO Rick Wagoner, he found him be "likable, dedicated, and generally knowledgeable." But he says Wagoner set a tone of "friendly arrogance" that seemed to permeate the organization.

Rattner writes that Waggoner told him, "I'm not planning to stay until I'm 65 but I think I've got at least a few years left in me. But I told the last administration that if my leaving would be helpful to saving General Motors, I'm prepared to do it."

Rattner concluded, "If ever a board of directors needed shuffling, it was GM's, which had been utterly docile in the face of mounting evidence of looming disaster." He says he and his team decided to recommend, among other things, that Waggoner be replaced by Fritz Henderson as interim CEO, changing at least half of the board, and making an outside director chairman.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |