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Ohio Sues Best Buy

August 25, 2004
A lot of Ohio residents say the pledges and promises made by electronics super store Best Buy aren't worth the paper they're written on.

Because of the hundreds of consumer complaints he's received about the giant retailer, the state's Attorney General, Jim Petro, is suing Best Buy, charging that it's engaged in a pattern of unfair and deceptive acts and practices.

Petro says the primary objective of the lawsuit is "to bring Best Buy into conformity with Ohio's consumer protection laws and ensure that Best Buy's Ohio customers receive the service they deserve."

The complaints filed by Ohio consumers claim -- among other things -- that Best Buy repackaged used goods and sold them as new, failed to honor rebates, failed to honor refund and exchange programs, and failed to honor extended service contracts.

Additional Consumer Sales Practices Act violations charged in the lawsuit include: failure to honor implied warranties of merchantability, substandard and/or inadequate customer service, and making false and misleading statements to consumers.

In the complaint, Petro is asking the court to prohibit Best Buy from engaging in practices that violate the Consumer Sales Practices Act, and to order the company to reimburse consumers who lost money or otherwise did not receive the full service they were promised. The complaint also asks that Best Buy pay a civil penalty of $25,000 for each violation of the Consumer Sales Practices Act.

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July 6 2008

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