HomeSavers USA To Make Refunds in Missouri

September 3, 2004

Homesavers USA • Illinois Sues Homesavers USA • HomeSavers USA To Make Refunds in Missouri --- • Consumer complaints about Homesavers USA

A business that promises to help people avoid foreclosure on their homes will provide refunds to Missouri consumers who were required to pay for services upfront, in violation of Missouri law. Attorney General Jay Nixon obtained an agreement with HomeSavers USA LLC, based in Charlotte, N.C., after consumers complained about the business.

One Missouri consumer learned of HomeSavers USA through a credit counseling service, another through a television ad. The consumers told the Attorney General that HomeSavers USA promised to work with their mortgage company to lower their payments and keep them afloat. The two Missouri consumers paid hundreds of dollars hoping this service would help them.

HomeSavers USA contacted the consumers' mortgage company and tried to work out lower payments, but was not successful in doing so. The consumers say they received nothing of value from their contract with HomeSavers USA.

The Missouri complaints are similar to those from consumers in other states. Tonya of Virginia Beach, VA, described a similar scenario in a 2002 complaint to ConsumerAffairs.com. She paid the company $540 and got no help with her mortgage. Nor was she able to get a refund.

"They have not done anything worth $540," Tonya said.

HomeSavers USA agreed to pay $830 in restitution for the two consumers, one of whom is from St. Louis and the other from Wellington, in rural Lafayette County.

The agreement also provides for the Attorney General to seek restitution from the business for consumers who file proof within the next sixty days that they purchased foreclosure consulting services from HomeSavers USA and were either charged for those services before the work was fully completed or who did not receive three days to cancel the contract.

In the agreement approved by Cole County Circuit Judge Richard Callahan, HomeSavers USA agrees to comply with the Missouri Merchandising Practices Act. This includes giving consumers three days to rescind a contract and asking for payment only after work has been completed.

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