Complain about a product or service

Staples Offers Electronic Rebate Redemption

November 9, 2004
Staples is the latest retailer to offer electronic rebate redemption, enabling customers to file their rebates without filling out long forms, locating receipts and making a trip to the post office.

While several chains offer electronic filing and tracking of rebates, Staples says its system is simpler and more complete and will get checks to customers faster and more reliably.

Staples says that about 90 percent of its vendors have agreed to participate in the new system, which may cost them money by increasing the number of rebates they actually pay out.

It's an open secret in business circles that companies count on a relatively low rate of rebate redemption. Most manufacturers farm the processing out to companies that some consumers have complained are less than eager to pay up. (See Special Report: Rebate Madness)

To keep customers on the straight and narrow, the system will be tied into Staples' returns database.

Staples says the new program is part of its overall strategy to set itself apart with the promise of being an easier place to shop, summarized in its new slogan: "Staples, that was easy."

Costco, BJ's Wholesale Club, MicroCenter and Rite Aid are among other major retailers offering some form of electronic rebate processing.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |

Home | Complaint Form | News | Recalls | FAQ |
Consumer Resources | Small Claims Guide | Lemon Law | Newsletter | Contact Us
Advertise With Us | Testimonials | Newsroom | RSS Feeds |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.