Complain about a product or service

Fluidity

Ms. of Smithtown, NY March 24, 2008

I saw this infocommercial to purchase this product. They requested to monitor the call with my credit card number. I refused and was directed to the website to buy the item. When the shipment arrived, it was extremely heavy and I could not move or pickup the delivery. I requested a return and they said I will not get my 50 shipping and handling back, and that I'm responsible for returning it to them and paying another 50.00. They misrepresented this product and thereby are getting away with robbing consumers. The public should also be aware, when you call to file a complaint, they do not give last names, direct phone numbers, or have a corporate address/contact to send complaints or request a refund. They don't care and basically give you a PO Box which is a mail dumping ground.

Natasha of Madison, TN June 11, 2009

On March 16, 2009 I order the Fluidity Bar and 3 Fluidity workout videos. Purchase cost of 239.70, paying in 6 payments of 39.95 (Total cost with 10 priority processing fee & 49.95 shipping is 299.65) I received my Fluidity Bar a few weeks later from the ordering date, but the 3 workout videos were not included. I immediately called customer service and to advise that I did not recieve the 3 workout videos and the order was placed to have videos sent with no cost to me.

My account has been charged 3 of the 6 payments to date, and to date I have still not received the videos. I have been calling customer service and have been repeatedly told that because 1 of the 3 videos is on back order, the other 2 will not be mailed out. At one time I was told that they would go ahead and mail the 2 out to me and when the 1 that is on back order comes in, they will mail that off to me. As of today, June 11th, I have not received any videos.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.