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Haagen-Dazs/Nabisco



Cecilia of Gresham, OR, writes:
My son, age 19, has a sulfa allergy. On Friday, Feb 2, 2001, he ate approx 1/5 of a pint of Haagen-Dazs Chocolate Ice Cream, and promptly had an anaphylactic reaction. This is the second time in nine months he has reacted in such a way to a dairy product, although he drinks milk daily and generally has no problems.

My son broke out in hives, his mouth, lips and eyelids swelled up, the palms of his hands and soles of his feet became red, swollen and itchy, and he had the typical sense of impending doom that can accompany such an allergic reaction. I was at work at the time this happened and my son phoned in distress. I advised him to get to an emergency room immediately (which he did not do, unfortunately) but he did take benadryl, and after several hours of misery, the swelling began to resolve.

He phoned Nabisco, which owns Haagen-Dazs the following morning. He saved the unused ice cream in case it needed to be tested for drug contamination, but Nabisco was not interested in doing this; they offered 25 dollars in coupons.

No permanent damage has been done to my son, other than the fact that each exposure to sulfa can result in a more intense reaction than the last. We are going to take him to an allergist so that he can have an emergency epinepherine kit should such an event occur in the future.

What really bothers us is that there seemed to be no concern for other consumers who may be put at risk if there is drug contamination of the milk used to make the Haagen-Dazs ice cream. Scarier yet is that the Salem, Oregon branch of the FDA seemed just as ho-hum about the whole incident. Therefore it seems that the food we eat must be done so at our own risk, and my son feels that he may want to park in front of an emergency room before he consumes any more dairy products. How difficult can it be to investigate something like this? My son still has the uneaten ice cream, the plant and lot numbers, in case anyone should decide the product should be tested.

It's not unusual for there to be small residues of antibiotics in dairy products, unfortunately. If we were Cecilia's son, we'd avoid dairy products. Soy milk is a good substitute and there are plenty of frozen desserts that don't include animal products.

Cecilia can also file a complaint with the U.S. Department of Agriculture's Food Safety Inspection Service, which sets and enforces food safety standards. Their address is:

Animal and Plant Health Inspection Service
Public Affairs
Department of Agriculture
4700 River Road, Unit 51
Riverdale, MD 20737
301-734-7799
Fax: 301-734-5221
Web site: www.aphis.usda.gov

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AUTOMOTIVE
• Dealers
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FAMILY
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• Education
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• Pets
• Weddings
FINANCE
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• Credit Cards
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• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOMEOWNERS & RENTERS
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
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• Complaint Form
• Small Claims Guide
• Class Actions
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ABOUT US
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Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.