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Jenny Craig |
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Mary of Wayne, NJ February 27, 2010 I joined the program paid 497.00 at the initial visit believing that was the program fee and cost of food. After analyzing my bill when I got home I was charged an additional 90.00 for 5 books and 2 bags to carry my food home which was never explained just charged. I brought my bill back with the books and bags the following week and was told that it was "included in the program price". however the items I mentioned above have a separate line on the bill. The center told me that is because these items are taxable however that is not true everything in Jenny Craig is taxable. There is also misrepresentation involved. when joining you are told you will have your own consultant. I had 3 different consultants in the 4 weeks I participated in the program. I have diverticulitis and there are foods that contain seeds, nuts and popcorn. I have written twice to Jenny Craig's corporate office in Carlsbad Ca. they have never responded back. I was misled by their TV advertisements and by the initial intake paying for things, I would have never paid for if it was explained as "an additional cost". I ended up having an attack of diverticulitis because I was given a different consultant every week and because I was new to the program, I was not familiar to thier food. My initial consultant was aware. I feel I should be reimbursed the cost of the books and bags, I can return all of them in excellent condition. I should also be reimbursed the program fee amount minus a proration for the 4 weeks I did participate. Jenifer of Garland, TX February 4, 2010 On January 14, 2010 I joined the Jenny Craig on-line program. On January 15, I called back to cancel after I realized they misrepresented their program and SHIPPING COSTS WERE 65.00!!!!!!!!!! They said 7-10 days for a refund. The next day the representative who signed me up for the program originally called me to confirm I wanted to cancel which is completely retarded. She said she had to talk to me before she could release my order. I told her to release the order. THEN by January 28 (13 days after I cancelled) I still did not have a refund. Lyndsey Nims is a supervisor at Jenny Craig and she said she was walking the refund upstairs "right then" when I spoke to her on February 3, 2010. However, when I called back today, Feburary 4 to make sure she had actually taken it "upstairs" I was told by "Brenda" that they didn't have my credit card information and therefore could not process my refund. Now I've spoken to about 5 people regarding my refund and Brenda is the first person to ask for my credit card number. I am livid. V of Toronto, ON December 11, 2009 I bit into a Jenny Craig Pizza on the evening of the 30th May 2009, and felt something hard, found that it was a small acupuncture magnet. I returned the pizza & magnet, with the box that it came in, to Jenny Craig on the Monday and was given a replacement meal. CHARLENE of LAURELL, MD December 9, 2009 I work for JENNY CRAIG for sometime and i'am very upset with the way everything have turn out.I was a consultant for 3 years,top consultant in the country,my work product has been excellent,as recognized by the performances evaluations and awards i was given,i saw so many clients that they ask me to open up on sunday because they wanted to use me as an example for the rest of the employees in the company, we open up and now jenny craig open up 7 days a week now. I got promoted to a center director for five years they sent me to the center that was doing really low number because i'am a very good sales person as well as being like by many, clients, manager and JENNY CRAIG her self wanted to meet me because she knew my reputation in her company. I had naver had any problem with any boby for 5 always a very good track record with my performance on my job. I had a bad experance with jenny craig i went to a managers convention 2 years ago and all most got killed and rape their and they naver act ike any thing happened at all they told me that i was not hurt and don't talk about it, i naver talked about it at all.I had to see a doctor that thay set me up with.I was terminated on August 21,2009 because i started to write up my employees in june,one employee was coming in late another one was calling out a lot on the weekends and one was not like at all by the clients and she was very mad and she sent a letter to human resources i followed companys policy, i did my job, i did the verbal,written and before i can put then on probation i needed find replacements and that was hard because jenny craig don't pay a lot so had to work 6 days for a year with out pay because managers only get paid for 43 hours i was working 62 hour per week. I also informed my supervisor of every thing that was going on. on july 29,2009 my supervisor called me and ask me to give her my keys because i was suspended and being investagated until they find out what happen, on august 21, she called on and said i was terminated because i had created a hostile environment for my staff and the clients.then she sent a letter that said i had violated some policys like BUSINESS ETHICS POLICY, AND STANDARDS OF CONDUCT.I don't understand what happen because i got a call from some one at the office and they said clients was crying,walking out and not buying the food because they found out what was happening to me,they sent 250 letters,250 called the hot line and 300 stop going in the center sense all of this.The clients wanted to go to the news media because they fell like this was LIES and they sent letters to VICE PRESIDENT AND THE CEO OF THE COMPANY AS WELL.JENNY CRAIG HAVE NAVER SEEN NOTHING LIKE THIS BEFORE.the clients want me to do something about this they want to do any thing they can if they.I DON'T KNOW WHAT TO DO!!.This is just some of what happen to me and they don't care, this is a company that is privied company and they CAN'T BE TOUCH MY BOSS SAID.I 'am writing for the CLIENTS AND ME. CAN ANY ONE HELP!!!!. Jo of Mariposa, CA October 25, 2009 I paid for a year of membership and the 3rd month of my food delivery got food poisoning from the food. I received a refund for future food delivery but nothing for the membership. There was very little sympathy from the consultant and she made it sound like I did something wrong. I nearly died and was bedridden for a week. You take your chances eating their food. It has been 5 days and I have stopped vomiting but still have diarrea. I am bed ridden. I have lost weight, but at too high a cost. Susan of Simi Valley, CA October 14, 2009 On Sept. 23, 2009 I joined Jenny Craig in Simi Valley, Ca.,however, the next day I changed my mind. I was not given a copy of the contract I signed so I went to the center and got my copy which said I had 3 business days to cancel "without penalty or obligation. I sent my request to cancel via Fed Ex on 9/24/09 and Jenny Craig Corporate offices received my cancellation letter on 9/25/09 at 2:42pm signed for by K F at Jenny Craig per FED EX. Several attempts to find out the status of my refund have been futile. The corporate offices state my letter is "m.i.a" and the manager at the Jenny Craig office in Simi Valley where I signed up states I was obligated to purchase a full week of the product in order to qualify for a refund even though the contract clearly states I had 3 business days to cancel "without penalty or obligation". Futhermore, the contract states that upon receipt of request to cancel the buyer will be refunded in 10 days. I am getting a run around now from the corporate offices and the center. The very fact that the manager of the center did not give me my copy of the contract made my husband suspicious. And when I went to pick it up the next day an employee retrieved it in an unsecured area of the office with my credit card information available to anyone that entered this area. I left a message for the manager who did not call me back until the corporate offices told her I was unhappy with the treatment I received from her. All I want is my credit card to be refunded as I did all the right things according to the contract. Instead I am being told by the manager that I am going to be penalized because I did not keep the agreement for a full year! lori of pembroke pines, FL July 2, 2009 January 26, 2009 I purchased 6 months of vegetarian Jenny Direct food and a 1 year consultation program from rick at Jenny craig Direct on my visa account. Now that refuse to give me my 6 month of food and stopped consultation calls and all help as agreed by them for me. Ben of San Marcos, CA September 3, 2007 Ben of San Marcos CA (09/03/07) G of Park City, MT March 17, 2007 Advertisement
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