Audrey of Garden Grove CA (02/24/04) I signed up for Jenny Craing's online program on 2/12/04. I paid 670. with my Visa/ATM. I was promised that my food would be delivered, frozen, packed in dry ice on Tuesday 2/17/04 (FED EX. I was told that the food needed to be put in the freezer within 6 hours. By about 3:30, when nothing had been delivered, I called. It was not sent. I was told it would be delivered on Wednesday, 2/18. By around 3-3:30 on Wed, when no food had arrived, I called. I was told that the food was delivered at 9:24am, signed for by G. Stewart and left at the front desk. I informed them that I do not know a G. Stewart, and there isn't a front desk in my complex, AND that wherever the food was, it was now sitting out for 6 hours. I was told Fed ex will take care of it.
At that time, I said that this wasn't gong to work for me, and I waould go to a physical Jenny Craig location. I was told they would process my refund. On Thursday 2/19 I was out. When I retruned, there was a message from Fed Ex that they attempted to deliver, and would be back on Friday. Again, I called and told them that I do not want the food, and I wanted my money back (at this time I didn't know it was the same food or if they had sent out a second shipment) Again I was told that they were contacting Fed ex, and I shouldn't worry about it. At this time I was told that Gina had to process my refund and she was out.
On Friday 2/20 Fed Ex came to my door about 10am with a box of totally thawed food with no dry ice. I called again and was told to throw the food away, and this time I was told to call customer service for a refund. I held with customer service for over 30 mintues before I gave up. (still I was promised that a refund would be coming. On Monday 2/23 I called again and asked them why the money was not back in my account. I was told that Gina would process it, and I could leave her a message on her voicemail...which I did.
Hours later she called me back and told me that she was so sorry and she was going directly to management and they would get back to me by the end of the day. She also told me that whoever told emthat she would process my refund was mistaken. She is not allowed to do that. Management, of course, did NOT call me back by the end of the day so I called again today, and this time I got through to customer service. She put me on hold and wnet to talk to someone, and then came back and told me she would take it to management, and I would get a call back by the end of the day. I am not holding my breath. I need a refund of 670 from them and need to know how to go about getting it. I also want others to know about this program.
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