Complain about a product or service

Super Noni Plus

I asked her about the autheticity of the product they are selling, since I was not interested in obtaining a reproduction or a synthetic product. She explained they guaranteed the authenticity of their product and insited on taking the order and they deliver later if I wanted. I told her that I will call back until I decided if other members of my family will interested in ordering their offer of 'Purchase 3 bottles for $149 with No Tax and obtain an additional 3 free bottles'. DAniela insisted that she could take the order and they could deliver until Thursday, March 15th, 2001 between 5:00 pm to 7:00 pm. I said I will pay cash. During this conversation I was never notified that I was entering into a contract and that they would not accept cancellations.

I took an hour lunch and the same day around 2:20 p.m. (in less than 3 hours that I had called them) I called to cancel order since a co-worker mentioned that their juice is bottled in a plastic container and not in the glass container. I knew from other resources that the original Noni juice comes in a glass container. This is the reason I decided I wanted to cancel.

I called the number again and asked to talk to Ms. Daniela who took my order and that I needed to cancel. The receptionist then mentioned that they do not accept cancellaltions and that I had entered into a contract. Therefore, I had to buy the product now. I told her that at any moment they mentioned a contract or that no cancellations were accepted. Since she did not wanted to refer me to anyone, I told her that I was going to report them to the Consumer Affairs, since they violated my consumer rights.

Today, March 14, 2001 at approximately 11:00 a.m. a Mr. Alfonso of California Express called to notify me that he was going to deliver the Noni juice between 5:00 p.m. to 7:00 p.m.. I explained to Mr. Alfonso that I tried to cancel the order in order to stop shipment of this product, however, the company did not want to accept my cancellation and that I was referring them to Consumer Affairs. He said that he did not care wether I report to you or Mr. Bush, that I have to pay him shipment and delivery charges and he was notifying me of this. I told him that he just made me aware of this charge and that I will not pay or accept merchandise. He insited he will deliver.