Nutrisystem

Sharon of Merritt Island, FL November 15, 2009

I canceled my order on the 12th according to the instructions. I had until the 16th to make any changes or to cancel. I was told it would be canceled and I would not be charged. I was given a cancelation number after requesting one. On the 15th the monthly amount of 299.00 was taken out of my account. I called and was told they emailed their warehouse and tried to stop the order on the 12th but it was already "in process" and was shipped out on the 13th. (I would like to know how it would have been possible to make any changes up until the 16th?)

I was told by Nigel at Nutri System I have to wait because UPS's policy will not allow them to recall the shipment. I was told to refuse the order and when Nutri System recieves it back they will refund the money. What a terrible way to do business! I tried their product and and lived up to my part of the agreement purchased the 2 months I agreed to sending them 600.00. I have a cupboard full of nasty tasting food that I will never eat and they have charged me for a shipment that was sent after my cancleation. My advice is hopefully you are smarter than me since youare reading this "before" you get messed up with giving this company access to your bank account and realize what a hassle it will be to stop shipments.

Richard of West Monroe, LA October 27, 2009

I ordered nutrisystem and tried them out for 1 month. Not happy with the cost of food and the program in general. Called to cancel my order before my next shipment shipped. When tried to cancel, I was told I would have to pay a 55.00 penalty for a 10% discount and the free shipping I had received. When asked them to not charge me this fee because I did not know about this charge for canceling, I was sent to the billing department.

I asked her to waive this "penalty" because I had tried their product and did not like it or the progress I had made. I was looking at my original receipt and it said nothing about a cancellation penalty. I asked her to show me where this was stated. After she guided me through 5 or 6 links on the nutrisystem site, I told her never mind. Was I expected to read every page on their site to find this information. She would not budge and I was charged the 55 to get out of their program.

Gregg of El Paso, TX October 1, 2009

My wife ordered from the Nutrisystem program and twice now we have been stuck with orders we did not want. The first time me and my wife were on vacation. We instructed Nutrisystem to hold any orders until we returned. They not only sent us the order anyways, but somehow billed us 3 times, overdrew our back account and ruined our christmas vacation before we even had a chance to enjoy any of it. The second time, my wife instrcted Nutrisystem to hold any orders until after Dec.

At the begining of september Nutrisystem once again stuck us with a bill of 320 and threw us into the hole causing a multitude of check return fees. I was so furious I closed the account perminently. They refused to return my money until the package was returned. They refused to pay for the overdraftfees, or even the shipping to return the package. They don't even put a complete address on the box so you can return the package through the mail. Even the post office clerk could not make out the address.

Of course, if they don't get the package no refund, so I was glad I called first. It's a shame because we liked the product, but can't afford to continually get stuck with their fees or unethical behavior. 370 return check fees. 35 shipping fees. Ruined vacation. 321 taken without authorization from my account. 30+ minutes of waisted time sitting on hold

Rita of Lake Wales, FL September 28, 2009

I received my month of food. The food tasted terrible, was very expensive and I didn't lose any weight. I canceled after the first month and was charged 52.28 more because I didn't continue.

Jean of Sherwood, OR September 18, 2009

Today I cancelled my membership mainly because as a senior citizen not getting the COLA for the next two years I can't afford to stay on. I did explain this to this lady who told me I was the 3rd senior to cancel because of the COLA situation today the 17th of Sept. She did inform me because of my financial situation she was giving me a 50% discount on my 'final' order. I told her I would pay for the October shipment but I financially can't afford it. Even at the 283.29 it was reduced to after my 3rd month and an overall savings of 49.99 going with their auto delivery. I didn't have to delay the shipping schedule but when I joined I said I had to make sure I'd not be debited until the 3rd of each month with my SS was deposited. In watching my online bank website it was a relief to see they did debit me always the day before shipment but it took an average of 6-7 days for the amount to show in the transaction so that was good.

For me I was very apprehensive when I joined in May getting what they sent. I didn't think much of their so called pizza with cheese. The dough was tough, the cheese was rather dry. As for their lunches I imagine anyone could get tired of 'soups'. For the dinners that is another story. I did ask a councilor once if the business was owned by Italians as most of the dinners had pasta, lots of gravy and leaned a bit over board on Italian dishes. Nothing against Italians but a steady diet of it is a bit much no matter what was in the entree.

Then the packaging. I soon learned in choosing each months fare I look at how it was packaged and though I love macaroni and Cheese and Mac and cheese with beef the packaging I refused to order it. Simply put it comes in a paper 'cup' with a paper cover. You are to shake the cup before you lift the cover to shake up the dry stuff. Then fill to the fill line which is invisible literally. I had to run my fingernail up and down the outside of the cup pushing as I went trying to find something resembling a 'dent'. When I found it I pushed on it so I could attempt to see it looking into the ingredients. After adding hot water, putting the paper cover back over the instructions say to let it sit for 8-10 minutes!!! Not a good idea as one can imagine. The heat is not sustained and with the cheese it was more of a soup. I tried turning my glass one cup measure cup upside down over the cup/cover but that didn't keep the heat in. What pasta there was I'd say 90% of it was still dry like someone eating it out of the bag pasta comes in uncooked.

Therefore I made sure my lunches were all packaged in what I call plastic cups with the inner 'tin' lid you pull off with the pull tag. Then put back the plastic cover that was on before the pull tab. This cover has 4 small vent holes. For dinners I always made sure they were in a tray where all you do is pull a bit of it away for venting. Over all lunches and dinners were nice and hot in the containers I chose anywhere from 1 to 1.5 minutes so that is the only neat thing. As for taste like I said if you like spicy food, go for it. The gravys were very thick and most of the protein (or pasta) was swimming in the gravy. Portion was good after one gets used to it.

All I can say is I will not miss it, I won't go back to them. And I did write their headquarters in Horsham Pa about the packaging of those paper cups. I also suggested like others have how about sweetening the (free) pot by sending us frozen stuff from Schwams. Then it appears these celebrities flaunted on their ads.... come on Nutrisystem how about using real people, those who struggle with their weight but win the 'battle of the bulge' instead of weight loss not typical ? Give me a break.

So I am back to the drawing board buying my choices of foods in bulk pre cooking, roasting making them into serving portions and yes concentrating on more veggies and fruits and meats that I actually like. Alway a "PS" and here is the other. Their desserts are great. My weakness to be sure and I can go through all 28 choices in about 2 weeks. So at least now that won't be a concern when I take back my eating choices.

Betty of baltimore, MD September 2, 2009

I signed up for nutrisystem because they had so many celeb's backing the product. I agree with most people the meals are distgusting and if you did like something the next time you went to order it the item was not available so you had to replace it with something else. there is something in the ingredients that make my stomatch upset and gas bubbles like the blueberry muffins and some of the lunch meals. when i signed up the deal I was suppose to get was buy 3 months and get the 4th month free. That dident happen i was charged for the 4th monthe 290.00 dllars i had to call and complain to 3 different people on 3 different occasion's they assured me they put the money back in my account which i never saw so i got back on a month later to verify that the money was back in my account which it was it took them a whole month to refund my money. Then I take a closer look and they charged my account again after they refunded me my money and said that i was still signed up for nutrisystem and that i was charged a 5th time for a package from UPS which I never reecievd I explained to them that i did not sign up for it that what i signed up for the the 3 months 4th months free he told me that if i dident say that i wanted to cancell my account they would just keep charging me and sending me the nutrisystem packages. I cancelled today but it will probably take them a whole month if not longer to refund me my money again.

pat of forked river, NJ August 19, 2009

my complaint is about the company in general. they advertise a free week, but your free week is foods you did not order, if i wanted them i would have ordered them. all the free food i got i will not eat. second the commercial says new menue items even ice cream delivered right to your door free, not true for frozen foods there is an extra charge and delivery is 18.00. i concider that false advertsing

Betty of Bishop, CA August 7, 2009

I began with digestive upset shortly after beginning the NutriSystem food. As has been stated on your site, it is not appealing, however it created a lot of gas in my digestive system and was painful. I continued for about 4 weeks thinking that the situation might improve. I finally called and said that I wanted to cancel.

When I explained my reaction to the food the woman looked up my menu and said that the foods I had chosen have a lot of Sugar Alcohol in them. She sent me a list of the foods they offer that do not have Maltitol, Sorbitol or Isomalt in them and assured me that all would be well. I considered changing my menu but I decided to cancel my program. I continue to work on calming my digestive system down.

kevin of long beach , CA August 6, 2009

the order for diet food was canceled in may 2009 at the end of july i got a box by ups and nutrisystem had taken the 259.00 from my account the food was denied and sent back they have received it but still havent returned my money the reason i canceled was because i didnt have the money now i am still out the259

Lisa of Sandusky, OH July 29, 2009

Nutrisystem autoshipped an order I did not want, then took 7 days just to "issue" a credit. My bank says no electronic credit has been issued, so Nutrisystem is lying.