Nutrisystem

Janie of Greenwood, IN December 26, 2007

Janie of Greenwood IN (12/26/07)
Where do I file a complaint on a Nutrisystem commercial that is very disrespectful to those who are overweight? I mean this lady flat out says that no man would look at a heavy person twice. Some people are fat just because they are. Others are due to thyroid problems, etc. Her two sons and husband's pictures were on the commercial also. One son was overweight and the hubby had some extra luggage as well. How did that make them feel? I was very upset when I heard this, as I am sure many others were, also. We cannot say GOD anymore or someone gets offended, but yet its OK for her to degrade every heavy person on a commercial. Where do I file a complaint on this TV commercial?

I feel very disrespected and degraded.

Nancy of Elizabeth, CO December 4, 2007

Nancy of Elizabeth CO (12/04/07)
I could not eat the food and called to get a return number and address to return it. The address was bogus; I sent it USPS. No one can find the package, and Nutrisystem says they didn't recieve the package or cannot tell me without a confirmation number. I gave them the only number the USPS gave me, and they said it has to be a 20 digit number. I don't know where the box is of the lousy food I couldn't eat! It made me feel light headed.  It cost 25.00 to send it back, but they say I will never get a refund.

I am out 299.00 plus shipping of 25.00. They gave me a bogus address to send it to in Kansas City, Kansas!

Sandra of Carolina, Pr, OTHER December 3, 2007

Sandra of Carolina, Pr OTHER (12/03/07)
If you see the Nutrisystem meals, you would understand the complaints. When I called on my second month to place the cancellation (because I forgat to call earlier), the operator asked me the reason to cancel. I asked, "have you tried them?" And her answer was, "No, but I heard they are pretty bad." The TV dinners look like dog food but with a worse smell. Some of the snaks (150 calories) are ok but I can find similars in the grocery store with less calories (90) I am thinking about giving the box of meals to charity but the less fortunate may not like it eather.

Cassandra of Minot, ND November 15, 2007

Cassandra of Minot ND (11/15/07)
When I received my order from Nutrisystem, more than 10% of the items I had custom-ordered had been substituted. The food they did send me was marginal at best, although I was not expecting gourmet food. I decided to send back my order because the cost of the program plus the cost of the extra groceries was just too expensive for the quality of the program. I called customer service to return my program and they gave me an RMA number to write both on the packaging slip and on the outside of the box, which I did. They gave me an address to send the package to, and told me to send it either UPS or USPS. I decided to send it through the USPS. I got delivery confirmation on the package and was notified that the company received the package on November 5.

I called customer service to see when I could expect credit to my account and was told to fax a copy of my receipt from the USPS and a list of all the food I returned. Blanch told me that since I sent my package with the USPS, my return would not be processed until I faxed these things. She said if I would have sent it UPS I would not have had to do this. Had they told me this I would have simply sent it UPS and saved this headache. If I had not called I do not know if I would have ever received a credit. Now I have to pay to fax these papers. The time, energy, and extra money it will cost me to receive a credit for a package that they already have at their warehouse is ridiculous.

Edith of Delray Beach, FL November 5, 2007

Edithof Delray Beach FL (11/05/07)
I ordered 4 weeks of Nutrisystem and 1 week free. I asked if this was good for a diabetic; they said there is a special package for diabetics. I received order that said "diabetic menu"-- most lunches and dinners are over-spiced, some are completely inedible, and after 2 weeks have lost no weight. They claim that the food, in order to be preserved, has to have more sodium and spice. It's disgusting.