Nutrisystem

Virginia of Alexandria , VA June 18, 2009

I ordered the nutrisystem program (399.95 per month). The food was disgusting and not fit for consumption, but I was determined to loss weight. After 2 1/2 days on the program, my stomach started to ache and feel sore. I stopped the program, calling Nutrisystem on 5/20/09 to cancel. I was asked if I had received the frozen food yet and I answered no. I was told that they would also cancel that. On 5/27, I received the frozen food and the delivery man told me he could not return it but as of Midnight, Nutrisystem had not canceled the frozen food.

I called Nutrisystem and explained what had just transpired. I was told that I would receive my full amount and to either keep, or donate the frozen food. I certainly did not want to keep it! So, I donated it. I received a 270 refund after several calls. I again called to inquire about the remaining amount and was told that it would be refunded to me in 3-5 business days. After this period of time, I called, repeating the above. I was then told that their office does not make the determination about refunds....the Operations Office does. I asked for a phone number and was told that they do not accept calls. I again asked for a status of my refund and was put off again. I have lost 130 and feel this is a scam. The food is horrible and the customer service is even worse!

Leabert of Ewa Beach, HI June 11, 2009

Ordered product on line. Paid with credit card. Summary page showed 304 total cost.

Received email confirmation saying my credit card was charged 354.90. 49.95 shipping charge that I did not agree to. Called back 7:15 am Hawaii time the next morning to cancel order. Sales rep said she would contact warehouse to stop shipping and get back to me.

She did not call me back but I received an email that night saying my order had been shipped. I called back the next day and the rep told me the order was shipped so to just refuse shipment when the UPS truck arrives. I did that.

Days later I received a refund from Nutrisystem but for only 286. I called 6/9/09 and spoke to supervisor Lia, she could not help me. I asked to speak to a manager. She said they were all in a meeting and one would call me back. No one called so the next day I spoke to another supervisor, Neal. He couldn't help but said he would refer my case to his manager Lynne.

He called me back later and said she couldn't do anything because they had to pay for shipping back. My cell phone records show that I called in to cancel my order at 7:16 am Hawaii time (10:16 am NV time), UPS tracking shows that they did not pick up my package until 2:25 pm NV time, 4 hours after I canceled the order.

Deborah of Memphis, TN June 8, 2009

Constantly substituing items for items I ordered...these items were invariably the dehydrated foods instead of the packaged microwavable ones, which am sure are more cost effecient for the Company. More than 30 per cent of the items were substituted,even after I told them not to send it if they were going to make subs.

Glenn of Rock Hill, SC May 29, 2009

In May 2007 we ordered the Nutri System package for 342. We tried 4 or 5 of the meals within the first 3 days and realized we would not continue due to the poor quality of the food and terrible taste. We followed the directions to return and sent back. We were only refunded 97 because they said we only returned a small portion of the items. This is totally false. Either someone took items out of our return to sell again or use for their personal use, but we certainly did return all the product except "at the most" 5 meals. We contacted NutriSystems and they denied receiving most all of the product. We protested but could not find anyone who would remedy our complaint.

Cheryl of Duxbury, MA May 19, 2009

I'm cancelling my account as of now (5/19/09) for the following reasons: The food is unhealthy containing hydrogenated oils (which are in fact trans fats which they say their food does not contain: false advertising anyone? AND not to mention they're banned in MA!) It also contains high fructose corn syrup (which tells your body to keep eating), dyes (which are banned in Europe due to their cancer causing properties), and enriched flour (instead of whole grains). Ask any doctor and they will tell you as a person trying to get healthy and lose weight, these ingredients should be avoided. They are now charging me shipping fees to send back the food and a fee of 18.95 to cancel!!!!

Dorothy of charlotte, NC April 26, 2009

I WOULD NOT RECOMMEND THIS TO ANYONE. I WOULD NOT DO IT AGAIN EVEN IF IT WAS FREE. THE STUFF IS TRULY DISGUSTING. I'm very disappointed with NutriSyem; the FOOD (if you want to call it that). I would not feed this to my dog. The food is horrible. Most of what I tried tasted terrible, dry and left a nasty taste in my mouth. I got a headache after eating the stuff. I tried to return and was given two different address to return. I was charged an extra 52.00 and the 18.95 shipping cost because I originally signed up for Auto Delivery and after recieving my order decided to return. There site offered 100% satisfaction or your money back. I don't understand why I'm out 52.00 and shipping cost plus what it cost me to return if I'm returning 99% of what I received (a real bad deal). I suppose if your product is this bad, then cheating your customers is one way to make a profit. Even if I paid 350.00 for my order and then returned it, it shouldn’t cost anything except the cost of the items I did not return.

Denise of Toronto, ON April 21, 2009

Denise of Toronto ON (04/21/09)
When ordering on-line there is nowhere that explains if they are out of stock of any item that they will substitute in other meals. I am a vegetarian and they substituted meat meals...they also give you a week's free of meals and they choose those for you - you have no input on that either......I received my package and 3/4 of it I couldn't eat. When I called they seem to acknowledge that this happens all the time and only a few people actually return the items...most just keep it and try it anyway......disgusting now I have to wait weeks for a credit on my VISA.

This will not be taken off my Visa for some time I'm sure.......

Beth of Avon Lake, OH April 1, 2009

Beth of Avon Lake OH (04/01/09)
Very disappointed. Myself, My Staff, and My Husband all joined Nutrisystem. Each one of us could not make it past the fourth day. Whe we opened the boxes most of the food was dehryated. And Shelf products. I must say we were amazed. Then we tried it. It truly was unpalatiable. We could not believe all these celebs were advertising this.  The sodium was unbelieveable. In the morning my fingers were swolen like sausages. The eggs dehrydated were something else they swelled in the micro. I had my son take them to school for a science experement. Discusting. The customer service is not at all accodimating either. They will not return my money after I followed there protocol.

OUT 600.00