Nutrisystem

Lisa of Levant, ME March 25, 2009

Lisa of Levant ME (03/25/09)
I ordered Nutrisystem through Costco in March '09 and while I loved and appreciated the lower Costco price, it appears that Nutrisystem has special food selections for the lower cost deals. Sort of their way of making up the money they are losing. Seeing the presentation on QVC, I thought the food looked acceptable. But being a savvy shopper, I ordered through Costco. A five week supply cost 265.00. Which, when averaged out, cost about 7.50 a day. Not bad, I thought. Cheaper than the deal on TV.

Well, then I got my first shipment and about half the food items are powdered! And I found all the powdery foods very unpalatable. I cringe at the thought of the powdered Cheesy Mashed Potatoes. Tasted like sandy mush. YUCK. However, all of the wet food, while bland and a little mushy was OK and if my box had been filled with nothing but the normal NON-POWDERED foods I think I could have stuck with it. But I am convinced that they have deliberately given me a cheap order because of the price I paid.

I am going to be returning it.

Sharon of Willard, UT March 25, 2009

Sharon of Willard UT (03/25/09)
I recieved the products from qvc. I had to pay 20 for shipping after i found out i could of ordered the same thing from nutrisystem without shipping costs. When i first opened the box i was very disapointed because it looked horrible... I thought no wonder marie lost so much weight if you ate that you would.. anyway i started the diet a week later on a mon and by the 7th day i quit because i hated the food so bad it was horrible and i could not eat one more of their meals.

I ate some stroganoff for lunch and i gagged it down because i wanted to loose the weight so bad but it was disgusting.... i sent it back through the mail paid another 20 to ship it back. called them because i did not recieve my money back. I can not find my reciept that i mailed it back so they wont refund my money... I felt like i was really ripped off and they sent me food that nobody else wanted.

Lori of Redlands, CA March 19, 2009

Lori of Redlands CA (03/19/09)
In early February I ordered Nutrisystem but in the online ordering process you cannot request a delivery date or program start date. However they process your payment immediately. I called Nutrisystem within 5 minutes of placing my order to schedule a delivery as I wa sleaving toan and didn't want the food sitting outside my home for 4 days. I was told the package was all ready being shipped and there was nothing I could do. I called again and asked for a supervisor, Brian told me at that time he would stop the delivery and reschedule it for the date I was returning home. Upon returning home, several days passed and there was no delivery.

I called Nutrisystem to hear that they shipped the package and delivered it while I was out of town. But I had no package! I was told at that time, a new shipment would be sent right away and arrive within 4 days. One more week passed and no food. I called again and was now told I had to wait another 10 days while an investigation was completed. At that time, I cancelled my order with the rep on the phone and asked for a refund, I was told I had to then pay for shipping of the product I never received. I also sent an email requesting in writing a cancellation and e refund. Throughout this time I sent 4 emails that were never answered.

The day following the call where I was told I had to wait 10 days, the food was delivered. One hand does not know what the other is doing. I called to request the food be picked up and Brian told me UPS would come within 48 hours to PU the package. It was not picked up a week later. I called again to be told that I never cancelled my order and that another shipment was pending delivery and a new charge to my credit card was pending. This supervisor, Janea, told me I was not telling the truth as no supervisor noted anything in my account. At that time I cancelled with Janea and requested she make a note in the computer as to all the issues. She assured me once the package was picked up, I would receive a full refund. As of yet, no refund and no communication.

My loss has been in wages lost while on the phone with this compay. The average phone call was 40 minutes. I have phone records showing this. It is also a mental struggle to decide to begin a major weight loss program, pay out 300.00 to not receive your food and get such a run around. A month later, no weight loss, no food and greatly frustrated and defeated. Currently I am out 300.00 in food costs and 125.00 in wages.

Dave of Vancouver, WA March 18, 2009

I had an issue with moving around on their web page and called for help. The gentleman I talked to helped with my problems and actually gave me free stuff because of the problems. Not bad CS. I have not had one bit of grief from these folks. They have always done what I asked and several years ago, when I had to go off their plan because of financial and business travel reasons, they quickly halted my deliveries without any issues. It took less than five minutes to cancel.

I have re-started the plan now that I am stable and have reduced business travel. I have been on the plan for about four weeks and have lost nearly 15 pounds, heading toward a goal of 50 pounds. Not too shabby... And I have not been hungry at all. I had a little dizziness and gas to start, but that passed after a week or so (no pun intended).

Any time you start to eat a balanced diet with low carbs, after eating crap for years (one person on this site mentioned a "good meal" at McDonalds; which I find to be an oxymoron), your body will rebel. Some folks are so addicted to sugar, caffeine, and fat that they will be physically sick and have severe withdrawal symptoms. This is not the fault of the diet food, it is the fault fo the dieter, who probably hasn't eaten a balanced meal, and certainly not a balanced diet day after day, in years. When you start a balanced diet, whether it be N/S or Atkins or even Jenny Craig, expect loose bowels, gas, being tired, upset stomache, etc. It's your body's way of dealing with proper nutrition. It will all pass within several weeks once your body gets used to a balanced intake and smaller portions.

If you have food allergies, talk to the N/S folks. They can help you. That is why they are there. The food has been rather tasty, and with a little creativity with added spices and veggies, it is quite good. I love the feeling of getting back into pants I haven't worn in months or years and the weight it is taking off my feet and joints. Dieting is not easy. It kinda sucks... But NS does make it easier and is pretty much a no-brainer.

James of Pearsall, TX March 14, 2009

James of Pearsall TX (03/14/09)
These people bully you into getting this stuff. i was on it for 2 months and i liked it. well for the holidays. i didnt want to diet. well i told them i wanted to CANCEL. They didnt want me to cancel, no they had an idea. How about we dont cancel you out we just push it to say April and see if you want to do it then. That way sir you get the low price. Nurtisystem Girl. Well I got on my computer to check my e-mail/Facebook etc. And what do i see an E-mail from Nutrisystem reading YOUR ORDER HAS BEEN SHIPPED.

That was sent 3-13-09 8:30am then I started looking back at my emails from them. and there were 2 more from this week one from Monday 3-9-09 @ 10:06 am reading INFORMATION about next autoship. and then one Thursday 3-12-09 @ 9:05 PM reading YOUR NUTRISYSTEM ORDER. ALL OTHER EMAILS FROM THEM ARE HOW I CAN WIN 40,000, true stories,intro NS Select. NOTHING TO DO WITH MY ORDER.

Well i called Nurtisystem and i told them that i had just checked my email.(yes i do go days without checking it but i check it atleast once a week) and that they shipped an order that I DIDN'T ORDER. Well the this lady just lets me have it. Telling me its my fault for not cancelling it before it shipped and its my problem to deal with. oh yea rude as she could be. She furhter went in to explain how it was all my falut and all i had to do was answer one of the 8 emails they sent me. I tried to tell her that the 3emails that had to do with my order all came within 4 days.

those other 5 emails had nothing to do with my order they were about giveaways and stoies but she kept on speaking over me and then when i told her i wanted to talk to a supervisor she gave me a cancellation number then hung up on me. I feel as though i have been wronged by Nutrisystem and made to feel stupid by it's employee

Pamela of Lakeland, FL March 9, 2009