Nutrisystem

Pamela of Lakeland, FL March 9, 2009

Pamela of Lakeland FL (03/09/09)
After months on the phone trying to get things right, the last time was it for me - I was actually losing weight but it wasn't worth the hassle. They double shipped my order and won't refund my money. I have put in a complaint with my credit card company to dispute the charge.

M of Columbus, OH February 24, 2009

M of Columbus OH (02/24/09)
After a week of NutriSystem I experienced multiple problems with my stomach, loose bowels, nausea, etc. Since I am in no way a sickly person, I pretty much determined it was the food. I wrote an e-mail to NutriSystem explaining my delema and asked for a Return Authorization Code which they require for all returns. I placed the order on February 5, (of course they took my money right away), I received the shipment on February 12, and asked to return it on February 18. Today is February 24 and they informed me that was not within 30 days? Are you kidding me? A kindergardener could do this math!!

Michelle of Calgary, AB February 21, 2009

Michelle of Calgary AB (02/21/09)
I phoned nutri system in July 08 and requested information about their weight loss program. I was bullied into purchasing their product. I requested one month. The second order I could customize if I wanted to. Never got the chance it was sent out within two weeks of the first order. I expressed that our lives would be too hectic to start the program at the time. I mentioned that it may be a couple of months before we started because of the renovation. Should I order the food at a later date. I was told that wouldn't be a problem. No problems with return. Untrue.

I later found out there was a 30 return policy. Something the sales guy on the phone did not mention. I expressed clearly to him that I wouldn't be able to get to the food for at least a couple of months. He didn't direct me to the website where I could find this information regarding their return policy. I would have waited to place my order. He also didn't tell me I couldn't be on the program if I was breastfeeding. Which I was. I asked if the foods expired or had expiration dates. I was told NO. Which is not true. I found expiration dates on several items and I received them around and after the expiration date. I requested they replace the expired food because they weren't going to refund my money. The manager agreed to resend me some food without expiration. I have not received anything.

Also there is a dispute for 300. A shipment I cancelled and Purolator can testify to that was delivered by mistake. When trying to return it..it was a disaster because I later found out it was UPS that dropped it off so Purolator could not pick it up. After several calls to UPS and several missed pickups by them it was finally returned but with no refund. I have no product or my desired and requested refund. It was shipped back to them after the 30 days. Completely out of my control. I was also not notified that the food was high in sodium and contained soy. Both of which makes me very ill. Allergy/IBS.

Both my husband and I ordered the food 1200 dollars worth. I was also suppose to be able to pick my food but orders were shipped anyhow. I ate the food while I was breastfeeding. I was not notified of any risks. I didn't receive anything in the shipment that said BEWARE. In regards to the box of food I sent back to them they encouraged me to lie to my credit card company and get the money back that way. To take the dispute up with my credit card company. I told them that that would be dishonest. The credit card company is not responsible.

I am out 1200 and have a pantry filled with food I cannot eat. And, 300 they refuse to refund and no product. They have several complaints against them. They should be prosecuted. They are bullies. I wanted to succeed on the program but they set me up to fail. They just wanted my money. They didn't care the risks to my health or my baby's health. They put my baby in danger because I was breastfeeding. I was so sick from eating the food. Huge emotional stress and burden from guilt of purchase and money wasted and product unable to consume.

Rosalee of Aurora, CO February 16, 2009

Rosalee of Aurora CO (02/16/09)
I had no idea that most of the product contained soy. Nor did I know that I have an allergy to soy until I started on that product. I got extremely ill from eating the product. I only took two days worth of food in my system. I just signed up for one month and I am happy about that because that was 350 wasted. Now I have a bunch of dehydrated food just sitting here I will never eat. I think that the counselors at Nutrisystem should tell people that most of their food contains soy so that unsuspecting people like me do not get sick. However, I did not know that I had a soy allergy as I just simply don't eat soy as a general rule. I guess the good news to come out of this for me is that now I know about my allergy. But I will never recommend Nutrisystem to anyone and will warn people about my experience.

Martha of Woodbridge, VA February 16, 2009

Martha of Woodbridge VA (02/16/09)
NutriSystem has a very sophisticated and difficult-to-defeat scam going on with their auto-delivery system. I have had the same experiences as other posters on the site who received orders they did not want, and could not return them or get NutriSystem to stop shipping new ones. I called several times every month -- and emailed -- to get them to cancel my order, and was willing to pay a penalty for them to stop. They always said they would stop the order and then the orders would show up anyway. Once they sent orders when I had notified them that I would be out of the country for several weeks. By the time I returned, they said it was too late to return the food for credit.

The next month, they sent more food even though I had called to suspend delivery, and when I called they said they would take the charges off my credit card bill, but later told me I had to make several follow-up calls with a special return number AFTER I had already shipped the food back at my own expense. At least 1,500 later, they finally stopped shipping, and I still have months' worth of food I cannot use. Trying to ship a return order cost 48, even though I hadn't ordered it. I am shocked that so many celebrities would allow NutriSystem to use their names, given the horribly deceptive and unethical business practices of the company. I would urge anyone considering NutriSystem to walk away and never look back. They are dishonest and deceitful, and should be investigated by the FTC.

I am out thousands of dollars and have months' worth of unused food crowding my home that I will have to throw away. And, the food made my digestive system revolt, making me sick.