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Janet of Montague, MI November 26, 2008
Two months after receiving my 6 week body make over kit, I notice an extra charge coming out of my bank account. When I call the number listed, I talk to Surgio who is the supervisor of the customer service line for Provida. I told him I would have NEVER ordered pills to go with my diet plan as I would not take them.
He informs me that I can send them back less shipping and handling of 7.99 and that he would try and stop the order that is going out, but he may not be able to and I can return them also under the same condition (less the 7.99 shipping and handling). I told him because I did not and sould not have ordered the pills I want my shipping and handling back also. Surgio tells me that I will not ever be refunded this money. I demand to speak to someone higher up in the company and he tells me that he is it and I can not speak to anyone further and if I do not understand that I am not going to get my shipping and handling money back, he will just end the call. I did not order the pills and yet they were still shipped to me. And now I am out 15.98 because Provida decided that I should have their pills anyway. This is a shady practice if you ask me. I had seen other complaints about this prior to ordering the 6 week body make over, but thought that I would be okay because I would not order the pills. It turns out I was wrong.
Janet of Denver, CO November 19, 2008
I purchased the 6 Week Body Make Over and was offered the fat fighter supplements. I agreed to purchase one order. I was offered a program to have the product sent to me on a regularly basis. I specifically declined this program. On November 17, 2008, I received a second box from of the supplements. WHICH I DID NOT ORDER OR AUTHORIZE.
I contacted the company to return the package and find that I am being held responsible for shipping and handling for their UNAUTHORIZED shipment and my return of UNREQUESTED product. THIS IS AT LEAST A CHARGE OF 16.00. It is my opinion this company is trying to sham customers. Sending and charging for product with the hopes that the consumer will just accept the product or forget that they didn't authorize a second shipment.
When I spoke with a customer service representative, who I do admit was friendly, and asked to speak with a supervisor, I was told that they had conveniently just went into a meeting. It is obviously a lie. I intend to file a formal complaint against this company with hopes of starting a class action suit because it is obvious that they are uninterested in making me whole and I am sure there are a lot of people out there who have been taken advantage of.
Greatfully, it will only be about 16.00 to 20.00. However, if they continue their shipments or loose my return, it could be more. At this point in my relationship with them, I dont' trust them.
Janice of Huntington Station, NY October 3, 2008
I ordered the 6 week makeover and ordered the fat burner pills as well.I was told I could cancel anytime.What I was not told was that 2 bottles were being sent to me and only one was a free trial and if I didnt want the other I had to send it back and would be charged for rshipping.Also there was supposed to be a return label and there was not.I tried to call them and the number on my paperwork when I called was an answering machine.
The best part was that it WAS NOT IN ENGLISH.Yes it was in Spanish like I live in little Havana.No one answered and it took 5 days to fianlly reach someone and when I told them about the Spanish machine they said oh how did that happen.They were argumentative and rude and told me if I didnt pay the 19.99 or return it in a timely manner.they would send my info to a collection agent ,which I see is the answer to everyone who has complained.
Well I said fine you have my CC number take the 19.99 and make sure my acct is cancelled.Well I started to get letters from them (which I responded to)that I was delinquent.They have my number whats the problem I use this card all the time its my checking account. Well today Oct. 2 2008 I get a letter from an attorney they are suing me for the amount of 19.99 plus 72 cents in interest.I of course do not know what this is about, they have my acct number.I got so disgusted I gave the woman my acct number but told her to charge 19.99 only and if I saw anything else there would be problems.
I know how things work I work for a credit card processing company.I know the rules and the merchant usually loses. I feel I was bullied they lied to me( I asked every qestion known to man).It should not take 5 days to get someone who speaks English.The double talk you soyou dont know whats happening.Now I spent 19.99 I dont have.
I was subjected to dealing with lawyers felt threatened and forced to pay money I should not of had to pay and have had to now jeapodize my credit with this issue.As you know your credit in this day and age is everything.They have put me into a horrible emotional rollercoaster.Their actions are inexcusable
Brenda of Hayes, VA June 27, 2008
I ordered the Micahel Thurmond Six Week Body Makeover. When I ordered, I was asked if I wanted the 5-Way Metabolic Fat Fighter. I said 'NO! When I received my order in the mail I was busy and set it aside. I didn't open it for about 11 weeks. I was prompted to open it when I received an Order of the 5-Way Metabolic Fat Fighter in the mail. I then discovered that they had also sent it to me with my Six Week Body Makeover, even though I had told them I didn't want it.
I then called the company. They insisted that I did order it. They said I could return the most recent order and they would refund the purchase price, but they would not refund the shipping. Also, they would not allow me to return the first shipment or refund it.
I ended up paying 55.96 for something I did not order. I paid for the body makeover with my bank card in six payments which are not over yet. I threatened to stop payment on the rest of the payments for the body makeover, and they said they'd just send it to a collection agency if I did that. After reading the other complaints on the site I'm afraid they may take more out on my bank card for more things I didn't order. Do I have any recourse to get my money back. What can I do? Help!!!!!! Kathleen of Glenpool, OK March 7, 2006
I was coerced into purchasing more product than I wanted and guaranteed that I could return it within 30 days with no further charges, other than I would be liable for return freight. I ordered 01/31/06 ane the first payments were deducted from my bank account. I called today March 6, 2006 to obtain a return authorization number and was told 1. that I could NOT return a specific item, that it was shipped to me at a 50% off pricing. I told the girl that I was never advised that I could NOT return anything and that definitly this particular item. She was argumentative, negative and downright rude.
I get home from work and go to my banks website, Provida has already taken out the next payment that WAS NOT Due until 3-11-06. then she proceeds to tell me it doesn't matter if I return product or not, they will just send it back to me again at my expense. Later, when I was able to check my bank account, I do believe she was in the process of debiting my bank account while she was keeping me on the telephone threatening me.
Marie of Lowell, MA February 26, 2006
I went to my bank to find out I was over 300 overdrawn on my account. Not knowing what happened I immediately got my statement online. There was 7 charges of 60.92 on my visa/debit card in a matter of 10 minutes. I never heard of Provida until this. When I finally got a hold of the company after 4 emails they said oh yes you order 7 startup packs with extras. I asked them why I would purchase 7 of the same thing and why didn't someone check on it. They told me everything was computer run and there was no way for them to know.
I told them I did not order and never heard of them and wanted a full refund right away and they just about laughed at me. Telling me all 7 where already shipped out and I should have them in 7-10 days. I told her I did not want them I did not order them and she said I had to cause they have my visa/debit number and my address. Well now they say I can return them but I have to pay for the return shipping on all packages and I wont get my original shipping of 23.95 per order they charged me back on any of them.
So in all there mailing me 7 orders of something I didn't order charged my visa/debit 426.44 willing to refund 258.79 keeping the 167.65 in shipping charges plus I have to pay to have them shipped back at another 167.65. Wow I will end up getting a refund of 91.14 for something that cost me 426.44 and then I have to wait 30 days after the get the items back to verify the contents are all intact. And don't forget the bank, mine charge me 25.00 for each one overdrawn totaling another 175.00 charges I have to pay. So actually in all it will cost me 83.86 for something I was already charged 426.44 for but in all not getting a thing for any of this but big time problems. I cant believe they can do something like this.
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