Unable to assess the web site. I've paid for 3 months of service starting July 12, 2009. I have no way of contacting them without assessing their web site. Unbelievably frustrating.
gail of West Midlands, NE May 22, 2009
i was really looking forward to my mushroom & broccoli wedge melt, there was 2 long hairs in my food, i have just finished being sick, i have been buying weight watchers food for some time, this is now the second time hair has been in my food the number on this pack is Ro1 01 2805757. please make sure the people packing have the hair covered up i cant stop feeling sick!
Suzanne of Malvern, PA May 6, 2009
I have tried more that once to cancel my membership. I signed up for a three month membership, and prior to the experation I e-mail the company telling them I no longer wish to remain a member. They automatically charged my credit card another month membership. They said they could not find a record of my cancellation of membership.
Beatrix of Rancho Cordova, CA April 17, 2009
1.I feel very upset being treated rude before the meeting. I was refused service and needed to stay again in a long line to be weight. People before me did not to go to another line and they were weighted in. 2.Will the group leader ever stop talking about herself and let other people share their real life experience!!!how they lost weight... 3. The group leader seem herself not very complient she does not pertray a slimmer person than I with my 160 pounds. My MD suggested 15 pound loss and I feel I and others do not receive helpful support. We need a lively and kind person to inspire. 4. I waste my time there and I may not be successful since I have limited financial means for going to other WW meetings i.e. at Sunset Blvd, etc.... 5. Any help coming???????Response???
Nicola of Ilkeston, OTHER April 16, 2009
I was eating a weight watchers Vanilla topped chocolate desert when I came across something hard, in fact I bit down on two hard objects which I luckily spat out before I swollowed them. there were two solid plasic beads that were placed on the top of the desert along with the chocolate and vanilla peaces. I couldnt finish the desert it put me off eating it and almot pulled my filling out.
Hurt one of my back teeth and loosened a filling.
Bertha of Saint Louis, MO April 7, 2009
Last night, I found a wooden stick (or what appeared to be a wooden stick) inside the shrimp marinara sauce of a Weight Watcher's frozen dinner that I had purchasd for dinner. The object was a dark brown color (almost black) and about 2 inches long. When I broke it in half, it was clearly evident that this object was a piece of wood. This is the product information: Product Identification Panel: 5077339-003 Best by 09/28/2010 PC8J05F1150 Please direct me to someone who will be able to do something about this, as the object presented a choking hazard and I find this to be a very serious issue. I have saved my receipt number, the container (with the stick) and packaging (which contains the product identification panel)
I choked on the foreign object and I vomited. There may be other consequences as I am almost 8 months pregnant and I do not know the effects this will have on my unborn child.
Ambra of Tampa, FL March 29, 2009
January of this year I signed up for a 17 week weight watchers program with my job. I only attended two meetings and then I left my job. The total cost of the 17 week program was 186.00 I wrote three checks for 62.00 for myself and three checks for the same amount for my aunt. I requested a refund saying I no longer worked there I was told I could get 133.00 back and this was minus a processing fee. I got a check from weight watchers in the mail for 91.00.
I was told by the meeting instructor that my aunt needed to email her so she could also get a refund, because my aunt only attending a few meetings also. The very same day my aunt emailed the instructor and told her she would like a refund. The instructors emailed me and my aunt saying that my aunt wasn't eligible for a refund because she hadn't left the job and there was only a few other reason why they would give a refund,
My problem is they deposited all three of the checks I wrote for my aunt and the last one was bounced. My bank charged me 18.00, then they turned around and a week later they deposited the check again (On my Payday!) They took out the 62.00 plus a 30.00 returned check fee. They took 92.00 out of my account for a program that neither me nor my Aunt has attended attended in weeks. I don't remember them telling me about a no refund policy if you quit or them giving me a paper with that policy on it because If I had known I would have never signed up.
When I do the math I figure Weight Watchers took 402.00 from me and only refunded me 91.00. That's two memberships fees of 186.00 = 372.00 + 30 returned check fee = 402.00 and if I subtract the 91.00 they refunded that leaves 311.00. To me that is a whole lot of money for a program I didn't even attend half of, or my aunt. I'm very disappointed in Weight Watchers and I have joined several times and never had this problem, I will never ever join their program again and I plan on complaining on every website I can, and tell everyone I know about this because it's just not fair for them to not refund a consumer for a program they are no longer attend. Very Very Upset Consumer!
I'm out of over three hundred dollars and therefore the bills I had set to pay will not be paid on time and I will be charged a late fee for my bills and the bank will charge me an overdraft fee, therefore I'm loosing even more money.
Rochelle of Brooklyn, NY December 11, 2008
I signed up with WW specifically because of the eTools and online tracking program they have. After only 2 weeks into the start of this program, the web site has become inaccessible: I can not use the eTools I signed up for. And the web site is very confusing. There is no number provided to call for customer service.
Not having the tools I need and the tools I signed up for has undermined my progress substantially.
Amelia of Kensington, CA December 3, 2008
I signed up for the online version of weight watchers today. The web pages took a very long time to load (over a minute in some cases) which made it very time consuming to deal with. After about 3 hours, I decided that I didn't have time to deal with this. I had signed up for a 3-month subscription for 65. I canceled (by email since there are NO PHONE NUMBERS LISTED ON THE SITE!!)
I asked for a full refund since I received no value from them, only frustration. I received a response that I would only receive 18.10 back because there was a 29.95 sign-up fee (and signup is automated so I am sure they could waive that) and charged me for the entire first month which was 16.95. 45 is not a ton of dough, but when you drop it on something then receive no value for it, that just makes me mad.
I now need to dispute the charge with my bank. And clearly I need to watch for the recurring charges since it seems like a lot of people keep getting charged even after they have canceled.
Penelope of Buford, GA December 1, 2008
I am the Director of a Non Profit that offers life and living skills supports for adults with disabilities. We, as an agency, signed up with Weight Watchers local group to improve our client's health and to increase our client's education on nutrition. Our local representative instructed me to sign up for the online tools and explained that it would request a credit card for verification purposes only. That was in Jan 08 and our contract with weight watcher ended in May 08.
We are still being billed the 12.95 monthly subscription (which was supposed to be a part of our 'one time fee' and we cannot get weight watchers to stop billing or refund our money. I hope to spread the word about weight watchers unethical and inappropriate billing tactics with their 'online services'. We love our local representative (she won our Volunteer of the Year award this yr) but we will never use weight watchers again.
Weight Watcher's lost a valuable client and gained a strong and vocal critic when they treated our agency and clients with this disrespect! Shame on weight watchers!
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