1800flowers.com

Natalie of San Diego, CA June 11, 2009

I have been a loyal customer to 1 800 Flowers for some time. I purchased flowers on June 24, 2008, and [their] company shared my bank account number with Living Well who has been taking 11.99 out of my account since that day. At the time I did not monitor my checking account closely and did not miss the money. I have paid a large sum of money in overdraft fees because of the fraudulent, deceptive activities that 1800 Flowers authorized on my account without my permission. I am highly disappointed in company and will not use [this] company again. I will also warn anyone I know about the deceptive, fraudulent, costly treatment I received.

The only reason I am writing is because when I called, I spoke to a very well trained Customer Representative Daryl, Operator number 4132, who conferred with his Supervisor B. Pinto. These two gentlemen took ownership of the problem and acknowledged my feelings professionally. However, that does not rectify the fees I was charged. I hope this email will encourage [them] to look into this type of deceptive sales during these rough economical times. I am still out of 330.00 and will never trust 1 800 Flowers again.

Melissa of Gaithersburg, MD May 29, 2009

On May 23 I ordered flowers for a May 25 funeral. I was told that the order was accepted and received a confirmation number. I followed up the next day and again confirmed the delivery. Upon arriving at the wake I realized that the flowers did not arrive and contacted 1800 flowers. I was told that they could not reach the florist. They had no idea as to what happened and refused to give me the contact information for the florist. I was contacted on Tues and offered an arrangement for Wed with a 20 percent discount. This would be two days after my grandmother was buried.

Joy of Mendota Heights, MN May 28, 2009

I am extremely disappointed with the service I received from 1800 flowers. I placed the order online for a visitation/funeral that took place on May 26th. The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was. I was told they were on the way. They arrived only 15 or 20 minutes before the start of the actual service.

I have called three times and been placed on hold for up to 25 minutes and also cut off. I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them. Isn’t that the job of the flower delivery company? They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified. I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement. I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

Jackie of SPRING CREEK, NV May 18, 2009

As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. 10.00 more. Also it was delivered by a local florist, not shipped UPS.

It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it.

susanR of Chicago, IL May 12, 2009

On May 7, 2009 I placed an order with 1800 flowers to deliver flowers for mothers day. I paid 13.00 in addition to the cost of the flowers so they would be delivered on May 9, 2009. The flowers were not delivered on May 9. I did not receive a call or e mail notifying me of any back-up, so I placed a call to customer service. They told me the flowers would be delivered on May 10, 2009. On May 10 I called at approximately 12pm mountain time to verify the flowers were en route. I spoke with an agent who confirmed they would be delivered before the end of the day, 7pm eastern time. At 6pm eastern time the flowers still had not been delivered and I called the customer service number again, this time I asked to speak with a manager. THe manager assured me flowers would be delivered by 7pm eastern time and that I would receive a 20 credit voucher. The flowers were never delivered on May 10. I called my credit card company on the evening of May 10, 2009 to process a stop payment towards the 1800 flowers purchase. On May 11 I received a call from Adrian at the Flower Connection in St Pete Florida who told me they had the wrong address, and they were busy so they couldn't deliver the flowers on mother's day. I told him I had already cancelled the order, but thanks for calling anyways. He proceeded to say they were sorry and he and his mother would send the flowers for no charge and upgrade them. I made it clear I was not paying for any flowers, and he said he understood. I took down his information to keep in mind for future use because they seemed accommodating. On May 12, I received an e mail from 1800 flowers confirming delivery was made on May 9, 2009. I called customer service again, and they had no record that I called on May 9 or 10th nor that I spoke with a supervisor. I conferenced the local florist at the flower connection, and the owner Reyna said they would never deliver an order free, they made the drop on May 9 and that I shouldn't go through a 3rd party like 1800 flowers anymore. I proceeded to explain to Reyna that Adrian assured me the flowers would be delivered no charge, and she said he had no authority to say that. Adrian was her son and I asked if her son lied to me and she said [expletive] and hung up the phone. Meanwhile, customer service still had me on hold and when the rep Axel returned, employee id 9255 he asked to conference the local florist. I told him I wasn't interested in that conversation again, but that I could get the recipient on the phone to verify the flowers weren't delivered. After talking with the recipient who confirmed no delivery was made, Axel claimed he would grant me a full refund for the order. I have still not received that refund.

Liz of Mesa, AZ May 12, 2009

On May 6, 2009 I ordered the Fields of Europe arrangement for my aunt for Mother's Day, which was a gorgeous arrangement of large yellow lilies, yellow roses and daisies in a gathering vase with river rocks and raffia ties (total 62.73). This is the product description from their website: Fields of Europe is a captivating arrangement of fresh lilies, roses, poms and more is a stunning tribute to the style found in flower markets across Europe. Gorgeous gathering of lilies, roses, daisy poms, button poms, waxflower and salal. Artistically designed by our select florists in a clear glass gathering vase featuring river rocks and tied with raffia; An unforgettable gift that will lift their spirits with a continental touch!...Newly redesigned with a new flower recipe, a gathering vase, river rocks and raffia, its modern sensibility is appropriate for any special occasion! Instead of the Fields of Europe arrangement, my aunt received a plain glass vase (no rocks or raffia) with pink carnations, a couple peach roses, astromelia, and hideous huge purple spider mums. I sent a complaint to customer service and even attached a photo of the flowers that my aunt received as well as a photo from their website. I then received a response from customer service saying that occasionally, if we are out of a particular item, i.e. a specific flower, basket or vase, we may substitute a similar item of equal or greater value to ensure your gift arrives on time.

What a joke. Talk about fraud! The arrangement that was delivered had absolutely no resemblance to the arrangement that I ordered. It looked like they just stuck whatever leftover flowers they had on hand into a [bad] vase. A 10 bouquet at the grocery store would have been much nicer.

Customer service then offered me a 20 credit toward my next purchase. As if I would ever order from 1-800-FLOWERS again! I notified American Express and they are investigating. Hopefully they will find in my favor and not pay the crooks. 62.73 paid for a horrible flower arrangement worth about 8.

DeShawn of Wesr Columbia, SC May 9, 2009

My story mirrors all of the other stories I read on this website. 100% guarntee promises for 100% [bad] service. You are better stealing flowers out of your neighbors yard and throwing them in the face of your intended recipient. My first and last online purchase ever! Obviously this is how they conduct buisness on a norm. After two days and hours of calling, my mother's day surprise ruined, I paid 60.00 to be treated rude and lied too! My compensation a 10.00 certificate toward my next purchase. Yeah right I most seriously doubt I will ever use that! DO NOT USE THIS SERVICE! Product substandard. Delivery incorrect. Hours of my life on hold.

nichelle of sterling hts , MI May 9, 2009

Place an order on May 1, 2009 for delivery on May 8, 2009. This was to be a Mothers Day arrangement for my boyfriends mother. Needless to say, it was not delivered on May 8 and when I called I spoke to a Marco. I was told by him that they would issue 50%credit and have my flowers delivered on May 9.

I called today (May 9) only to find out my flowers ARE NOT being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, i have still YET to recvd notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep and told them i would never order flowers from them again. Their lact of customer service and professionlism caused me a great deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay home yesterday to get the flowers that NEVER showed. Im so embarrassed!

Seana of San Diego, CA May 11, 2009

On May 8th at 9:15am pst (11:15am cst) 1800flowers confirmed my order for same day delivery (additional change) to my recipient in Mississippi. Friday night at 7:30 pst (9:30 cst) I checked my 1800flowers account to track my order and it had not been delivered. I immediately called the only number available 1800flowers, the customer service representative said that they had been busy and were unable to deliver my order but they would credit 50% of my order and would deliver Saturday morning May 9th.

I had to change the delivery location to her home address since I originally requested they be delivered to work so co-workers could see. I asked the representative why my recipient was not contacted on the telephone number provided on the order form, which states RECIPIENT TELEPHONE NUMBER If we encounter any issues getting your gift to your recipient (for example, if they're not home at the time of delivery), we'll call them want to let them know we're doing everything we can to get them your gift.

The representative said he could not answer the question and stated the order would be delivered Saturday morning. On May 9th at 6:30pm pst (8:30pm cst) I called my sister to check if my mother had received the delivery and discovered they still had not delivered or contacted my recipient to inform her that they had a delivery intended for her. I attempted to call 1800flowers for 4 hours, if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mother’s Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold for 45 minutes and then disconnected.

When I finally got home and could access my account online I found a delivery confirmation notification that had been sent at 2:41pm pst (4:41pm cst). I immediately called again and spoke with a manager named Vernon. I informed Vernon that the order was not delivered to my recipient, Vernon said they had confirmation from the local florist that the order had been delivered and signed for. I asked to have a copy of the signature faxed or emailed to me immediately and was told that he could not provide that as his system did not have that capability and only the “Central Office in New York” could provide that to me. I asked for the number to the New York office and was told they did not have a direct number that could be reached from an outside line they could only transfer my internally and the department was closed until Sunday morning May 10th 8am.

So I asked for the name of the representative that would call me at 8 am to provide the proof of delivery. Vernon said he did not know who would be available and he would be off at that time and recommended I called back.

On May 10th I called promptly at 8:00am pst only to receive the same recordings if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mother’s Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold so I selected the option to place an order and got a representative named Edward with in five minutes. I immediately asked to speak to a manager and was transferred to Amanda who said she was unable to assist me and needed to transfer me to a customer service manager, she was only sales. I was transferred to a manager named Diana who said that the florist was closed and had to wait until Monday when the florist had the opportunity to respond. She said that someone would be calling me Monday to provide the proof of delivery requested by mid afternoon.

On May 11th I waited until 12:00 noon and once again called, this time I received Cheryl who stated that the managers on shift Suzanne, Gretchen and Jennifer were all unavailable in a meeting. Cheryl looked at my account and said that the delivery had been cancelled by the florist and the delivery confirmation previously sent was sent in error. Cheryl said that a representative named James attempted to contact me Sunday May 10th at 2102 and she could either attempt another florist or provide me a gift certificate. I said first 2102 is 9:02 pm that is ridiculous to attempt contact at 9:00 at night and never again, secondly I have voicemail on all numbers provided and caller id there were no missed calls and no messages. She said she believed they did attempt to contact me and I was unavailable, I requested a manager call me as soon as possible; this was completely unacceptable and fraudulent. It is now 3:20pm pst and have received no contact from any 1800flowers representative via email or phone.

Hilda of Chula Vista , CA May 16, 2009

Received boxed tulips, totally dehydrated. nursed for 2 days, perked up a little and on the 3rd day the leaves were falling off. called customer service and they gave me 2 options, either have them replaced or credit my daughters account (she sent them to me for mother's day). Not wanting my daughter to know, I opeted fro the replacement. I called on 5/11 and they promissed to redeliver at the latest on 5/14/09. They never redeliverd. So I called back on 5/16 demanding a credit now. Well now they have company policies... and they said they needed my daughter to contact them. Well I guess am going to have to tell my daugahte waht happened and make sure she NEVER USES 1800FLOWER AGAIN!!!

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