1800flowers.com

LARONDA of MOUNT VERNON, NY May 13, 2009

Since I was not able to be with my mom on Mothers Day, I orered flowers on 5/8/09. I was guaranteed delievey on 5/9 ot 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 mins then was asked if I wanted to schedule a 3r delivery ( are you kidding me???) Now here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.

Denise of halifax, VA May 13, 2009

i ordered flowers for mother's day on saturday. It took me over an hour to actualy order the flowers, i tried on line but was rerouted after i entered my credt card no Then i called and set up a delivery and agn after I gave my information was redirected to a new customer service operator I then ordered the flowers and was assured the flower would be recieved Monday at the latest. No Flowers...I called and after being hung up on 4 times I finally spoke to a woman who said I would be credited and the flowers would be delivered on Tuesday. When Wednesday came and still no flowers I called again, after waiting for 25 minutes to get through I was told that the ordr had been cancelled and they didn't even have a florist to deliver in the area(isn't that why they get thezip code first).

John of blooming grove , NY May 11, 2009

I placed an order on Tuesday, May 5th for Mothers day flowers which were to be delivered BY Friday, May 8th. Flowers arrived Monday moring, May 11th! People need to know abouth the ineptness of this company! Cost me 65 and embarresment

Susan of Arlington, MA May 11, 2009

I ordered flowers for Mother's Day 5/6 to arrive on 5/8, sent by me in the Boston area to my mother in the Des Moines, Iowa area. My mother did not receive them at all. The phone system directs you to the website because they are receiving too many calls and cannot handle them. This happened last night 5/10/09 and this morning 5/11/09. I checked status by web site, which shows UPS picking up but not delivering yet. I called the supposed customer service number and after a while, the phone disconnects (this happened twice last night and once this morning). I want my money back. The price is not so much the issue, as is the fact that my mother was hospitalized Friday, unbeknownst to me, and the flowers could have been picked up by a friend and brought to her in the hospital. She is elderly and sick.

Allen of Vacaville , CA May 11, 2009

Ordered flowers for mothers day May 8th, had a comfirmation that they would be delievered that same day. Of course, no flowers, no phone call and a ruined mothers day. I have been trying to call for hours, cannot get an answer from anyone. Looks like I am out 50 dollars and my mother thinks my family forgot her!

deana of sterling hts, MI May 11, 2009

On friday may 8th, I went online and ordered flowers thu 1-800-flowers. I was promised a delevery before 7pm that night. I called 1-800-flowers about 9am to ask if they can deliever before 5pm because she would be out of work. They told me yes. Came 5pm and no flowers, I called again and changed the address to her home. The flowers still did not get there on Friday. I called at 7:30p and spoke with a manager, she explained how busy and ect. Jennifer was her name and assured me that she would call 1st thing in the am and have them delevered. I had voiced my concern about haveing them not be deleverd again. Jennifer told me if they couldn't be delivered she would contact any surrounding florist and have them shipped with no extra charge. I trusted her and was hopefull.

On starurday May 9th I got a call at 8am asking if i still wanted these flowers delivered. I said yes, we have descused this last night. Well needless to say no flowers came at all. That night i was furious. I called another manager James. He was extremely rude to me and making it seem my fault. I cancelled the order and asked him to email Jennifer and wanted to speak with her when she came back to work. James said he would do that.

On sunday the flowers came, but i have already cancelled the order and went to the store Sunday am and bought flowers to give my mother for her birthday. Needless to say the flowers they sent looks [bad] and couldn't believe how much they cost for what i got. I am very disafied with this company. I have never had this bad of service with anyone before, and let me say every time i had to call i sat on the phone 45 min or more. I have learned a very good lesson.

Cyrea of bronx, NY May 11, 2009

I placed an order for 3 flowers arrangements to be delivered the same day which was on friday 5-8-09. This company before they even take your order they ask for your credit card information. My orders were to go to Florida, New Jersey and the Bronx. The flowers for Florida were delivered the same day.

The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow, incompitent and unprofessional. This resulted in my mother in law not recieving her mothers day gift from her grandchildren. That was very embarissing considering all of the other children had a gift for her and not my children.

Karen of Oro Valley, AZ May 13, 2009

In reviewing debits to my account today, I noticed a 38.99 charge to something called TLG*LIVEWELL. Having no recollection of signing up for this, I called the 1-800-793-2318 number, chose option #2 and spoke to "Bill." Bill indicated that when ordering from 1800flowers on 3/23/09, I clicked on "Earn 15 Cash Back" and thus 'signed up' for LiveWell.

I ordered flowers for my 2 sisters on 3/23 to celebrate a family event. I recall clicking on this box to earn 15 back, but the process was so lengthy and ridiculous I closed it down and did not finish. Apparently that doesn't matter - 1800flowers shares your credit card information with this company, and LIVEWELL bills you directly for a quarterly membership.

"Bill" assured me that I will receive my 38.99 back, within 7 business days, and my financial institution will be notified within 48 hrs. We'll see. I've been a faithful customer of 1800flowers for years without any problems. I think that's about to change.

Gary of palm city, FL May 11, 2009

Count me as another dissatisfied customer of 1800flowers.com. Ordered flowers almost a week before Mothers day, WAS promised delivery by Friday, flowers still were NOT delivered by Sunday evening. Cuctomer service is a joke!

Jessica of Chesapeake, VA May 12, 2009

I ordered 2 bouqets from 1800flowers.com for Mother's Day. They were set to arrive on 5/9 or 5/10. Both orders were to the same address, my mother and grandmother. The flowers for my mother arrived on Sunday. It is now Tuesday 5/12, and my grandmother still does not have her bouquet.

The customer service line has repeatedly hung up on me, stating that there was a "high volume" of calls and disconnected. I have sent an email via the customer form online and have heard nothing back.

I finally get through to a CSR today (Tuesday 5/12) and not only does she barely speak English, but she says they were in fact delivered and signed for! I also received two emails conforming that both bouquets were delivered on Saturday, which is false on both counts, since my mother's arrived Sunday and the second has yet to be received.

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