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Ryan of Manassas, VA February 14, 2007
I ordered flowers for Valentines day for my girlfriend on February 8, 2007, to be delivered on February 14, 2007 (Valentines day). I paid 49.99 for the flowers, 15.99 for shipping and 3.30 for tax, the subtotal came out to be 69.98. My tracking order number read that they would be delivered by 3pm Valentines day. The email I recieved said GUARANTEED delivery on Feb 14. The flowers were never delivered. I recieved an email at 4pm (1 hour past they were suppost to be delivered) saying how they would be delayed due to weather issues.
Nowhere on their site or in any emails I have recieved said anything about an inclement weather policy that covers them for late delieveries and holds them not responsible. I spoke to many of their customer service associates and was treated very rudely. Basically they said there was nothing they can do.
Natalya of Norfolk, VA February 14, 2007
My mothers birthday happens to fall on Valentines day so i made sure to place my order a month in advance. The company was aware that they would be delivering to her place of business and that offices close at 5pm. It is a very important occasion being its her 40th birthday and I cant be there so it was very important that they showed up. Not only did the flowers never show, I have been attempting to contact 1800flowers via phone and internet from 3pm to 6pm and my calls are not being but through due to high call volume.
What calls are they taking if I've been calling along with my sister, father, and aunt and not one of us has gottent through in 3 hours. I'm not even getting a status report. My mother now thinks I forgot her 40th birthday and I'm in tears. I'm not so much upste that they were late but the company should provide adequate customer service. I should be able to check on whats going on with my order. I spent alot of money and time in hopes that my mother can feel that I'm with her in spirit and I feel I got cheated out of my money. I even thought of the Valentines Day rush and placed my order on 1/23/07. I still do not know where those flowers are and if they are even on the way.
I spent 3 hours on the phone attempting to contact the company. I spent 100.06 for the service of having flowers delivered on the date specifed whcich never happened. The company has not made any attempt to contact me nor have they made themselves availabe for inquiry. Kelli of Muncie, IN January 16, 2007
My boyfriend ordered from 1800Flowers.com for our anniversary. He ordered the flowers a week ahead of time, but got a call the night before they were to be delivered, saying that they were out of the flower. He ordered Stargazer Lilies, which should have been just 10 white lillies in a clear glass vase. When they called him, they said that instead, they would send as many lilies as they could with white roses. He was ok with this, so he told them it would be ok. What I got the next day, was a blue vase of 7 lilies, a bunch of carnations, 2 stalks of an unknown flower, 2 white daisies, baby's breath, pine sprigs, and purple thistle (which smelt like fish).
The arrangement he was told I would be receiving was very simple, and beautiful. The arrangement I actually received, was beautiful at first glance, but made my dorm room smelling like a mixture of pine and fish, and wasn't at all what he was told he was ordering. The florist it was sent through, was the same one that he had used before, directly, when ordering me roses. The florists themselves aren't to blame for the mishaps. 1800flowers.com isn't somewhere to do business with.
Sam of Bixby, OK December 9, 2006
My daughters, being the caring people that they are, sent me a beautiful gardenia plant. I've since discovered the plant's poor performance is caused by parasites. The plant has mealy bugs, and when I contacted 1-800 Flowers to get it replaced - they told me they only guarantee their plants for 7 days!
Many unsuspecting purchasers may be ordering plants this holiday season and I would like to warn them. 7 days is not sufficient time to diagnose an infestation!
1-800 Flowers would not replace the plant or credit the purchase. Joseph W Chan of San Jose, CA December 7, 2006
I ordered an Ultimate Birthday Bundle which consists of a flower cake, a plush bear and a box of cholocate. The size of the bear looked much bigger than the flower cake on their web site. Prior to the delivery, I called and inquired about the size of the bear. Their rep contacted their local vendor and was told that the bear would be 16". However, when the package arrived, the bear is about 6", much smaller than the flower cake.
1800 charged a "customer satisfaction fee" of about 11.99 (which at the time, I did not pay any attention). When I called and complaint about the bear, they refuned me the 10 to compensate for my disatisfication, which they charged me in the first place!
K of Fpo, OTHER September 18, 2006
I ordered some flowers via e-mail for my sister who had just had a baby. I picked the same day delivery so that I was sure they would get there before she went home. I tried all day to track the order with no results. I contacted the company twice via e-mail and no response. I filled out the customer service survey and gave them very bad reviews. I have also contacted them today to find out about my order and have gotten no response. Due to my husbands job I am overseas and can not call 800 numbers. I have also requested that they send me another number to call so that I can talk to them personally, and again no response. Does anyone work at this company.
Needless to say my sister did not get her flowers and I feel like a real bad sister for telling her that flowers were coming and they didn't show up. The company needs to close their doors if this is the way they want to treat people.
Lori of Islip Terrace, NY July 23, 2006
I placed an order for flowers on 7/20, additonally paying for expedited shipping at a cost that almost equaled the cost of the item, in order for the item to arrive on Saturday, 7/22. I called to check on the status on 7/22, and was informed that the rep had made an error and put in the delivery date of 7/29, instead of 7/22. After an hour on the phone, and speaking to 4 different people,in their inappropriately named customer satisfaction department, a new order was placed for an alternate item, originally I paid for thirty roses at a cost of 30.00 but they said they could only deliver twelve roses at a cost of 51.00 plus delivery fee of 20.00,on Sunday, 7/23.
I had to stay on hold with the rep while she contacted the florist to confirm the Sunday delivery date. I called on Sunday and was told the order was put in for Monday delivery instead of the newly promised Sunday delivery. After speaking with someone claiming to be a manager, I was assured that this order will be delivered on Monday, 7/24. In 2 previous conversations, I had been told that Monday could not serve as a delivery date in the area the flowers are to be delivered because the shops are closed.
I have already been charged for an item that was not delivered, and this order would still be languishing in their system if I had not called, not once, but twice to oversee their work. Not only do they not bother to exert any quality control for their business, they also have no concept of customer satisfaction,as their owner claims in his numerous television commercials. A company that has both of these qualities would not charge a customer for an order that was not going to be delivered, as I have been.
Will of San Diego, CA May 30, 2006
I ordered 18 long-stem roses for my wife on our 12th annivers. I ordered them at 8:30am on the 23rd of may to deliver on 26 may.
on friday the 26th (my anniversary) My wife had the day off from work and just stayed at home. When I came home, I expected her to be telling me how great the flowers are, But at 5:00pm they still had not arrived. I called 1800flowers and they told me they were on the way and should be there before 7:00pm. When the flowers did not arrive at 7:00 I told my wife about my suppise flowers I got for her and that they were suppose to be on the way, at 7:30 I called again, and they said the driver had a delay and they would be there before 1100pm. That turned out to be a lie too, so not only did I not have flowers I did not even get to take my wife out to dinner that I had reservations for because I was waiting for those stupid flowers.
I called them the next day and they said they were on the way, to just wait. So, to sum it up. They ruined my anniversary, They flowers could not make it on the 26th and still have not arrived on the 30th. I demanded my money back, they said I have to refuse shipment first (like I would want flowers that have spent 6 days in the back of a ups truck in the hot San Diego sun) I guess we will see about the refund.
Gary of Red Oak, TX May 28, 2006
My daughter-in-law passed away on Wednesday before Memorial Day and the visitation at the funeral home was scheduled for Saturday evening. I contacted 1-800 flowers to order a flower casket cover, and 2 large sprays for the viewing. I stated they have to be there by 6pm on Saturday. Their agent was not friendly, had limited knowledge of the products etc, basically just someone to write down numbers.
The first thing they wanted was the credit card info. I placed the order on hold until I could contact their customer service number to verify that the items would be there as promised. The representative in that dept. stated they send it out to a local florist by computer and if it is rejected, they keep trying but she had no local florist's name nor could she assure me the flowers would arrive as promised. Knowing that it would be absolutely devastating to have the flowers not arrive, I opted to go to a local florist instead. My son did place an order with 1-800-flowers for a large floral spray.
To make a long story short, The flowers my son ordered did not arrive for the viewing or the funeral the next day. The casket cover and sprays I ordered locally arrived as promised and were in place when we arrived at the funeral home. My son called 1-800-flowers 4 times and was assured they would be delivered. What good is a money back guarantee or next day delivery to a grieving family. If I had ordered from these people, Our loved one would have had no flowers. Catherine of Easton, PA May 19, 2006
I ordered flowers for my Mother for Mother's Day. They were to be delivered on the day after Mother's Day even thought the numerous emails I received said they would still deliver on MOther's Day. By Thursday evening, 4 days later, my mother had not received the flowers. They didn't call me, and I would not have found out had I not asked my Mother if she like her flowers. I called the company with all my email information and the delivery date they told me was guaranteed. They said that all they could do is refund my money or deliver the flowers the next day. Jay (5581) was rude, as was the Customer Service woman I talked to who would not give me her name. I have never been treated so poorly by any company in my life, and I am 55.
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