1800flowers.com

Clarice of Alexandria, VA May 11, 2009

I placed a flower order on 5/5/09, with 1800Flowers for my daughter's boyfriend to be delivered to her home on 5/9/09. This is for Mother's Day but as of today, Monday, May 11, 2009, @ 4:17 they still have not been delivered. On the delivery date (Saturday morning) I spent hours upon-hours calling customer service and waiting for somebody to pick up the phone to make sure the order was scheduled for delivery and was assured that they would be. I was also told that deliver time was from 9:00 a.m. to 8:00 p.m. Needless to say¦no flowers were delivered.

I called back again Sunday (Mothers Day) and this time was told that somehow the order was never placed and that they would deliver an upgraded order to the recipient on Monday morning to her job. The lady apologized and took the new delivery address information and once again assured us that the flowers would be delivered. Guess what, it's now 4:30 and she still have no flowers.

Once again I called customer service and waited for 20 minutes or more before this time I was told that they have until 5:00 p.m. to deliver the order. I explained to them that my daughter's office would be closing at 4:00 p.m.; I was placed on hold for about 15 minutes & told that the drive was in route to make the delivery before 4:00 p.m. The essence of Mother's day has been totally ruined. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Thomas of Locust Grove, VA May 11, 2009

Ordered the "It's Your Day" bouquet for my mother on 5/6/09. She received the bouquet on 5/9/08, but imagine my surprise when the bouquet was COMPLETELY different that what I had ordered. Not only did it contain none of the flowers I ordered, but the vase was different and much smaller than should have been. The flowers were small and looked as if they had been leftovers. I sent them an email asking for a refund and all they sent back to me was "Unfortunately we failed this time. We are sorry."

Sorry doesn't cut it in my books! My mother had to even rearrange the flowers to make them look nice! To me it seems like false advertising, especially if I'm paying 55 for the arrangement and delivery and not getting what I paid for. The flowers my mom got are not what I ordered. I have dealt with this company for years and have never had a problem. Nevertheless, I will never use their services again. I have tried calling-but of course you can't get anywhere with that because they never pick up the phone.

lance of burlington, NJ May 11, 2009

I placed two Mother's Day orders to be delivered on Friday 5/8. My mother received hers on schedule, but they neglected to include my personalized card to let her know who it was from. My wife was supposed to receive her order at work on Friday, no later than 6pm. I received calls on Friday and Saturday saying they would be delivered to our home instead over the weekend because they could not make it to her job on time. It is now Monday, and she never received her order. I will never order from this company again.

Meghan of Sarasota, FL May 12, 2009

I've only placed 2 orders, online, with 1800Flowers and both were utterly maddening and a complete disappointment. The first order I placed was for my mother-in-law's birthday. I ordered her a flower arrangement on 3/28/09 that was to be delivered that same day. I checked my online status at 7:30pm her time (central) and found that her order had not been delivered. I called my mother-in-law to confirm they had indeed not been delivered. I then called to speak with a csr and the man I spoke with, at first, said that they had not been ordered in time for same day delivery. I then asked why I was able to select same day delivery for that order if same day delivery was no longer available for her time zone. He then put me on hold, for about 2min, and came back to tell me that I was correct and that they should have been delivered the same day. He could not tell me why they had not been delivered, as there were no notes on my order from the florists about any problems, and he couldn't get a hold of the florists to discuss the problem with my order. He offered me a 20% refund on the order, which I accepted, and told me that they would be delivered the next day. I called back the next day, after 7pm central time, when I discovered that yet again the flowers were not delivered. The woman csr told me that she did not know the reason, as there were no notes from the florists to explain delay, and that she was unable to get a hold of the florist to find out why my order, yet again, was not delivered. I then asked if my 20% discount would be honored and refunded to my account, to which she replied that it was actually a discount towards my next purchase. I told her that was unacceptable, considering that the 20% off would help cover the extra shipping I had originally paid to have this arrangement delivered same day. Since they were not delivered when they should have been, a refund was in order. She agreed and had it refunded properly and received a week later. On 3/30 I called at around 3 my time to confirm beforehand that the flowers, for certain, would be delivered that day, otherwise I was going to cancel the order. The csr man said that indeed they would be delivered that day and that there now, magically, was a note from the florist explaining why they were not originally delivered on 3/28. The florist said they had tried to deliver but there was no answer at the residence (which is a one bedroom apartment on the ground floor). I then said that was completely untrue, as my mother-in-law is housebound with 24 hour nursing care for a terminal illness. Someone was always available to answer the door at her residence. I said I didn't appreciate being lied to, especially with what was probably the most typical of all responses as to why an order was not delivered in the first place, a customer's lack of response at the door. So in turn, the customer's fault. He then apologized and again reassured me that the order would be delivered that day. Finally, on 3/30 at 7:30pm central time, the arrangement was delivered...3 days later and past delivery time to boot. I should have learned my lesson with this order, but I decided to give 1800Flowers one more chance, and I placed another order.

I placed an order on 5/7/09 for an arrangement for my mother...for mother's day. I ordered "May's Blooming Plant, Lavender" to be delivered on 5/9. I was elated to find that this time, the order was delivered on the date it was scheduled. My family and I went to attend mother's day dinner at my parent's house the next evening. I saw the plant as soon as I walked in the door...and to my horror, I found it was not what I had ordered. It was a completely different plant. What was delivered was in the correct pot, but the flowers were Anthuriums, not Lavender. The amusing part was that the care instructions included with the plant were for a Lavender plant...which this was clearly not. I immediately called customer service and proceeded to wait on hold for over 60min. When I finally did get through, I explained that the flowers I had received were not at all what I ordered. She seemed to have a difficult time understanding that even though the order was delivered, it was incorrect. The pot it was in was what was pictured, but the plant was not what I ordered. When she finally did catch on, she apologized and said that she will place a reorder for the correct plant to be delivered either on 5/11 or 5/12. I just said ok, as I was also having a hard time understanding her and wanted to get back to the mother's day festivities after being on the phone with them for 70min, and decided to wait and see if the order would be delivered the next day. On 5/11, no delivery. I decided to call this morning on 5/12, at midnight eastern time, to ask if I could expect the order to be delivered today and that my patience had run out. The csr man told me to hold for 1-2min while he confirmed that the reorder had been placed and whether or not I could expect the delivery for later today. I then waited on hold for approximately 10min only to find that they would not be delivered today. He said they had been out of the "May's Blooming Plant, Lavender" and that he could have it delivered on 5/13. I then said I wanted to cancel this order and I wanted a full refund. I said I did not want to play the "wait and see" game again and that I was completely through. He then put me on hold again, for 5min, to get approval from his supervisor for a full refund. When he returned he had gotten the approval and said I should expect my refund in 3-4 business days. If I do not see it in that time, I will call only once for an explanation, and then I will have my bank charge back the amount.

These 2 terrible experiences are all I am ever going to have with this company. I do hold myself partially responsible for the second order, seeing as how I should have learned my lesson the first time. However, I am never going to order from them again. They managed to ruin a gift for my mother-in-law's birthday and also ruined a gift to my mom for mother's day. Shame on you 1800Flowers for not caring enough about your customers, and shame on me for making the same mistake, twice.

Jackie of SPRING CREEK, NV May 11, 2009

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day). I received a confirmation that my order would be delivered by 5/8/09. On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. It just shipped, obviously it was not going to make it there as promised. I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of 20.00" for future use My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my 20.00 credit for future purchase! so much for their 100% satisfaction guarantee.

Anon of Nowhere, NE May 11, 2009

I had ordered flowers for my mother to be delivered on mother's day. The order was successfully submitted to the web form and I received an email confirmation from 1800-flowers indicating that the flowers would be delivered. The flowers were not delivered on Mother's day as they promised. I called the number to check the status of my order and I was greeted with a customer service representative who was not incompetent. After saying hello to me he asked me to hang on so he could finish up with his last customer. Then I had to recite my order number to him three times before he was able to understand it. He was able to look up the order and claimed that my credit card was declined. I explained that I got no such notice and that my card shouldn't have been declined and that my mother's day was ruined. He said he could try the order again, but I said that unless he could deliver them yesterday that I wasn't interested. At this point his cell phone rang and he asked me if I could hold so he coult take it. Next he offered me a 20 gift card which I accepted. He then said he was deleting the order. Next he said the computer would not let him send me a 20 gift card. I then called my credit card company who confirmed that my card shouldn't have been declined and that 1800flowers did not attempt to collect payment. At this point I tried to call back via the order status line but was hung up on each time I pressed the number for taking to a representative. I tried perhaps 4 times. Finally I click on the order line to talk with a representative. The first rep I talked to said she'd transfer me to the order status line and I was again hung up on. Next I called the order line and asked for a supervisor. Again I was transfered and hung up on. Finally I called back again and got a rep who again looked up the record and said that my credit card was declined. After I challenged that he transfered me to the billing department and gave me their number. I was finally able to speak with a rep who apologized but was not able to explain why 1800 flowers thought my card was denied but my credit card company did not. Once I pointed out the information in this site he candidly admitted that 1800flowers did mess up a number of other cases which I took as a round about admission of guilt. He then told me he would transfer me to the recon department and gave me their number which happened to be his number. Clearly 1800flowers does not deliver on their promise that "your satisfaction is guaranteed". Their reps seem to be trained to lie when it is convenient.

Jim of Grand Prairie , TX May 12, 2009

I order flowers for Mothers Day on the 5-8-09, with a delivery date of 05-09-09. As of 05-11-09 they still have not been deliver. I have called the company for the last two days and was on hold one of those days for over an hour. From 2100hrs to 2200hrs on a night prior to my work day, which I get up at 0500am in the morning. On the day of the 05-11-09 their phone system was down for better part of the day when I finally was able to talk to a repersentive Sandra unknown location in the USA. She advise me that the flower shop that was to deliver the Mothers Day gift was not able to be reached and that she will keep the request open and call me back within an hour.

After 3 hrs of waiting for her call with no response,I inturn call the call center back and had Rosie from Central America on the line and she advised me that there was still no contact with the florist and that she could offer me the funds back or have another shop deliver them. I informed the representive that I would like the funds return and the flower shop deliver the order out of good faith. I then ask to speak to a Supervisor, she put me on hold for 5 min and give me a 866-257-7779 number to call Julie Kaufman the director of Customer Svs. to resolve this issue.

Now keep in mind I have made multi calls tracking this order not including another order that was not deliver either, but was promised to be there by Wednesday the 13th due to thier error not getting the order to FEDEX/UPS. When ask if the new number was toll free I was advised that it was not, since I dont have long distance on my phone this will incur a cost to me and my time I have to sit on the phone. Also keep in mind this order is a simple order a Potted Flower. The order number is 75866469. I believe that this company is not doing the public or their customer right.

Andrew of Germantown, MD May 11, 2009

We place an order for Mother's Day. Even from the email, they said they confirmed the order, but they never deliver the flower to our mom. We live in the State and can go back to Canada to visit her during this holiday. It defeats the whole purpose of sending flowers to her on that day. Even they said "Satisfaction Guaranteed" but they don't do what they said. We're very disappointed with this business.

Cyrea of bronx, NY May 11, 2009

I placed an order for 3 flowers arrangements to be delivered the same day which was on friday 5-8-09. This company before they even take your order they ask for your credit card information. My orders were to go to Florida, New Jersey and the Bronx. The flowers for Florida were delivered the same day. The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow,incompitent and unprofessional.

Cornelius of Wise, VA May 11, 2009

I ordered a flowers on 5/6/09 to be delivered 5/7/09. This is for Mother's Day but it was never been delivered, i spent hours of hours calling customer service and waiting for somebody to pick up the phone. Finally i spoke with them and requested to speak to the supervisor because i want my money back and told them to deliver the flowers free of charge. They ruined the essence of Mother's day. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN....

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