1800flowers.com

Michelle of Pearl City, HI May 10, 2009

Placed an order for flowers and chocolate to be delivered to my mother on 5/9/2009. The flowers were never delivered. I called customer service and he stated that he didn't know what happened and can't get in contact with the vendor. Thanks alot 1800flowers. I'll never order from them again!

julie of shingle springs, CA May 10, 2009

1-800-FLOWERS is a false advertiser in that thy took my order, confirmed by order, took my money and 6 days later failed to deliver my order in time for Mother's Day. I placed a order with 1-800-FLOWERS one week in advance of Mother's Day. The order was placed on their web site and the recipient's address was confirmed with a delivery date of Friday 5/7/09 (2 days prior to Mother's Day. My mother resides in a small town in the state of Washington and due to the limitation of florists I felt assured that the flowers would be delivered due to 1-800-FLOWERS confirmation of her address. They immediately charged my credit card.

4 days later they called to advise that the delivery could not be made as they didn't have a florist in the area. I requested to speak to the reps supervisor and he put me thru to a senior rep. After much discussion regarding the situation, the agent called a florist 65 miles from the recipients location and confirmed that the delivery could be done at an added expense which he agreed the company would pay. As of Friday evening I was under the impression that 1-800-FLOWERS would be delivering the Mother's Day flower arrangement on Saturday. At 8:30 am on Mother's Day, the local florist called to advise that he never received the confirmation from 1-800-fLOWERS to make the delivery. He wanted to advise me that the Mother's Day arrangement would not be delivered due to 1-800-FLOWERS failure to follow thru with the order. I called 1-800-FLOWERS who called the local florist and then advised me that there was a miscommunication. As a result of the miscommunication the flowers would not be able to be delivered until late Sunday Mother's Day night.

I canceled the order as the point was to have the flower arrangement delivered prior to Mother's Day for my mother to enjoy. I am hightly dissappointed in 1-800-FLOWERS and their failure to delilver a confirmed purchase. They ruined my Mother's Day! I want to make sure that nobody goes thru the same disappointment that I have had to go thru. There is only 1 Mohter's Day each year so please don't let 1-800-FLOWERS ruin it for you too!!!!!!!!!!!!!!

Duane of Saraosta, FL May 10, 2009

I placed an order for Mothers' Day flowers on Friday, May 8th - the flowers have never arrived and today is Sunday (Mothers' Day) May 10th! I've been placed on hold today for 30 minutes, having not reached a CSR. I've gotten no responses from my emails except it was being sent to "Corporate". I used this company for years, but the last 2 times have been the same experience - delivery was not completed on time - however, this is the worst, since I can't get any assistance from the company. I hope this helps anyone considering ordering from this company.

craig of bklyn, NY May 9, 2009

on 5/7/09 I placed an order to be delivered on 5/8/09 by 7:00pm. At 7:30 I called the call center to find out why I still had not recieved the flowers. I was speaking with a female name Abbey who was very disrespectful, rude, and had no type of empathy to the fact that the flowers needed to be delivered today because my wife has a business trip and would not be available for the rest of the week. There was laughter in the backround and unattentiveness on her behalf.

She was no help to me and gave me no answer as to the staus of the delivery. Her employee number is 66004 and her name is Abbey no last name given.

Edith of Englewood, NJ May 7, 2009

Waited 2 days for delivery of flowers. Never showed. Promised various refunds from customer representative 1st night if no delivery. Customer service representative 2nd night reneged on some of those refund promises. Told me that night 45 minutes after last hour to be delivered that order was cancelled.

Sandra of Tulsa, OK May 7, 2009

Ordered a pictured product with a teddy bar and candy online to be delivered the same day. Charged tomy credit card almost 70. Product delivered was less quality product and was not the product I ordered. Less value with no bear or candy.

Yvette of Harker Heights, TX May 6, 2009

ATTENTION MILITARY FAMILIES! We do not recommend using 1800Flowers.com while deployed. They are double charging for the same arrangement on the same day and on top of it they are billing more than 40% higher than what the email invoice says!!! This is 100% fruad. Also, military wives, they will not let you correct this billing problem if your name is not on the invoice with out receiving the a power of attorney for which they have refused to even give me the fax number of where I should send it to them.

Sidd of Chicago, IL April 23, 2009

I ordered from this service in the past. I recently received a 5 'bonus' check, with the caveat (at the back of the check) that by agreeing to cash the check you would enroll in a monthly third-party bonus program which would charge you 13 a month on your 1800flowers.com credit card on file, and you would have to independently cancel through that company to avoid charges.

While I caught the fine-print and obviously did not cash the check, I fear some folks may not catch this. This is a startling breach of customer privacy (via charging a credit card saved on their website), as well as fooling people into registering for this third party service, where they probably split the profits with 1800flowers. I will never use this service again given the nature of such shady dealings, and would STRONGLY consider anyone else to avoid this company as they deal with third party solicitors.

Tanya of Staten Island, NY April 21, 2009

On April 8th I placed an order on line for next day delivery. The flowers that were delivered looked absolutely nothing like the picture of the flowers online. Before receiving the flowers, I contacted customer service to inquire on the time of delivery. The customer service rep, who was extremely amicable and very helpful, advised me that delivery time would be between normal business hours since they were being delivered to a business, which to me i thought 9a-5p. so between the delivery time being after normal business hours and the flowers not looking like the picture on the website, i was extremely disappointed.

I then, emailed customer service, as i am again, and L. Leal, who was also great, offered to redeliver the flowers with a note of apology which i thought was a great idea. However, it was great, until no flowers were redelivered. I was extremely embarrassed and disappointed! I was even more disappointed when i contacted customer service again, A gentleman by the name of O.Bonilla responded, apologizing without an explanation and offering a 12 refund. I couldnt help but laugh at such a ridiculous compensation for a second time unsatisfied customer! and then in the email he wrote that i was unsatisfied with the purchase, when i never even received it!

Again, i can not express how embarrassed, disappointed as well as shocked I am. This is an unforgettable experience and I will be sure to let everyone I know as well as work with about my experience with 1800 flowers.

Geri of Hurst, TX April 13, 2009

i ordered a specific arrangement of flowers that included white daisies [my aunt's favorite] to be sent. in the photo of the arrangement online, the majority of the flowers were white daisies. the vase should have included lemons in it. the arrangement that arrived was totally yellow flowers, plain vase, and completely unlike what was ordered. i spoke to matthew in customer service who promised to send out the proper flowers and email me that it had been done. of course, that never happened. when i later called, the recording of 1800 flowers customer service said they were too busy to take any calls.

i found the number of their corporate office and spoke with gilda who was rude, but did transfer me the sharon of the priority team. she kept trying to saywell, the flowers can vary, the vase can vary and make excuses, to which i asked then why do you show pictures? why not just say we will send whatever we want, just pay for it? she did not answer the question, but they are supposed to re-send the flowers that i actually ordered. she does not know if they will send the right flowers or the wrong ones again. she also said that no one she could speak with at the florist spoke english so she could not verify what was sent out.

very embarrassing to have sent something that i promised my mother i would send, and have the order be entirely wrong. we could have saved 50, and had my mom pick up a bunch of daisies at the grocery store. i have spent hours trying to get this resolved and feel like i am wasting my time.

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