1800flowers.com

Che of New York, NY July 22, 2009

I have called the 1800 number, asked to speak to managers several times. Asked for a new team to process orders and now we are being harassed for payment in the amount of 41.29 with out supporting documentation. I have been dealing with several members of the business partbership for the last year and due to poor customer service, my company no longer uses 1800 flowers. I have recently had to ask that due to an employees unprofessionalism I wanted a supervisor to contact me. This has yet to happen. We have been cooperative and paid all invoices once delivery had been made and verified. Which sometimes took up to two months.

In addition I sent all coded copies of the invoices. Which we have gone over and together came up with the 3 missing payments for invoices. Which have already been submittd for payment. And now I'm being told that we owe more without any supporting documentation. We are not opting not to pay something that is straight forward. We are just asking for back-up for the “outstanding” amount. I also do not appreciate being told “If you had provided invoice numbers and amounts deducted for whatever reason with your payment we would not be dealing with this issue.” I have taken enough time out of my work day today and previously to do their job and at this point it is once again very obvious why our company no longer does business with yours.

I have been insulted today, and over the last year spent more time disputing orders than making them. I asked that we be invoiced for the remaining 41.29 when supporting documents caan be found. We have paid all other amounts once I have had proper back-up. I have back-up emails for all complaints and have all invoices with notes as far as non-deliveries and payments go.

Mark of Ventura, CA July 8, 2009

I ordered flowers Monday mornthing July 6, 2009 because they said they could deliver that day. The order went through, my credit card was charged, and I recieved a confirmation. The most important thing to me was that she recieved flowers that day, it was not an issue of price. That evening I recieved an e-mail stating their florist was 35 miles away and would not be able to get there today but could deliver tomorrow morning and would offer me a discount. I replied back that only if they could get there in the morning. I assumed that going to someone else would not get it to her any earlier.

I never heard back so I e-mailed them again Tuesday late morning. I recieved a reply that evening stating that they could arrange deliver today if I wanted or they could cancel the order. I replied that I did want it delivered but only if it was today and I needed a confirmation. I never heard back from them. So Wednesday morning the 8th I e-mailed canceling the order. What a disaster. What terrible service. It made me look really bad. I did my part and paid them, I just wanted flowers delivered as promised. I will never use 1800Flowers again, and will tell everyone that will listen why they shouldn't either.

Michael of Tavares, FL June 24, 2009

Order of Flowers precipitated fraudulent charge to my debit card for TLG Live Well. financial problems with debit account over draft in addition to fraudulent unapproved charge

Natalie of San Diego, CA June 11, 2009

I have been a loyal customer to 1 800 Flowers for some time. I purchased flowers on June 24, 2008, and [their] company shared my bank account number with Living Well who has been taking 11.99 out of my account since that day. At the time I did not monitor my checking account closely and did not miss the money. I have paid a large sum of money in overdraft fees because of the fraudulent, deceptive activities that 1800 Flowers authorized on my account without my permission. I am highly disappointed in company and will not use [this] company again. I will also warn anyone I know about the deceptive, fraudulent, costly treatment I received.

The only reason I am writing is because when I called, I spoke to a very well trained Customer Representative Daryl, Operator number 4132, who conferred with his Supervisor B. Pinto. These two gentlemen took ownership of the problem and acknowledged my feelings professionally. However, that does not rectify the fees I was charged. I hope this email will encourage [them] to look into this type of deceptive sales during these rough economical times. I am still out of 330.00 and will never trust 1 800 Flowers again.

Melissa of Gaithersburg, MD May 29, 2009

On May 23 I ordered flowers for a May 25 funeral. I was told that the order was accepted and received a confirmation number. I followed up the next day and again confirmed the delivery. Upon arriving at the wake I realized that the flowers did not arrive and contacted 1800 flowers. I was told that they could not reach the florist. They had no idea as to what happened and refused to give me the contact information for the florist. I was contacted on Tues and offered an arrangement for Wed with a 20 percent discount. This would be two days after my grandmother was buried.

Joy of Mendota Heights, MN May 28, 2009

I am extremely disappointed with the service I received from 1800 flowers. I placed the order online for a visitation/funeral that took place on May 26th. The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was. I was told they were on the way. They arrived only 15 or 20 minutes before the start of the actual service.

I have called three times and been placed on hold for up to 25 minutes and also cut off. I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them. Isn’t that the job of the flower delivery company? They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified. I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement. I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

Jackie of SPRING CREEK, NV May 18, 2009

As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. 10.00 more. Also it was delivered by a local florist, not shipped UPS.

It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it.

Hilda of Chula Vista , CA May 16, 2009

Received boxed tulips, totally dehydrated. nursed for 2 days, perked up a little and on the 3rd day the leaves were falling off. called customer service and they gave me 2 options, either have them replaced or credit my daughters account (she sent them to me for mother's day). Not wanting my daughter to know, I opeted fro the replacement. I called on 5/11 and they promissed to redeliver at the latest on 5/14/09. They never redeliverd. So I called back on 5/16 demanding a credit now. Well now they have company policies... and they said they needed my daughter to contact them. Well I guess am going to have to tell my daugahte waht happened and make sure she NEVER USES 1800FLOWER AGAIN!!!

Jennifer of Bothell, WA May 15, 2009

Oh, the nightmare I have had with this company!!! I placed an online order on 4/7 for 4 recipients for Mother's Day. A couple days later, I learned that one of the recipients would not be home on the day I chose for delivery, and another one already had some of the flowers that I chose. So I canceled the entire order (one by one for all 4 recipients using the cancel link included in my emailed order confirmations), and I placed a brand new order on 4/14 to the same 4 recipients with a few changes. A couple days later I received a voicemail from Beverly @ customer service stating that I had duplicate orders in the system, and asking if this was correct. So I immediately called them back and spoke with someone else @ cust service and explained that the original order was canceled and that the 2nd order was to take its place.

I was assured that the issue was resolved and I would be receiving a refund for the original order. Then on the date of the first scheduled delivery to my mother, lo and behold, I received 2 shipment confirmations, followed by 2 delivery confirmations in my email box. I found all of my original email cancellations and forwarded them to cust service individually along with the question - Why is this happening?? I received 5 different answers from 5 different reps - which ranged from "It seems you want to cancel an order. If this is correct, please call customer service" to "We apologize but the order has already shipped so we are unable to cancel it" to "We show no record of cancellation so we are unable to assist you".

LARONDA of MOUNT VERNON, NY May 13, 2009

Since I was not able to be with my mom on Mothers Day, I orered flowers on 5/8/09. I was guaranteed delievey on 5/9 ot 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 mins then was asked if I wanted to schedule a 3r delivery ( are you kidding me???) Now here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.

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