1800flowers.com

Terri of Hewlett, NY April 12, 2009

I ordered flowers to be delievered april 11..I was told they were delievered at 7:30 that night... They never were...never got a signature..I don't know where they went or if the driver took them...I complained sat night and 1-800 supervisor promised me he wired the Bayridge Brooklyn office and they would be delivered on Sunday....The called called the receipient as he couldn't find the address. He received the directions and never showed up....Flowers still have not been delievered... The Brooklyn office hangs up on you......This is a total disgrace.....

Nora of Maplewood, NJ April 11, 2009

This is the second incident with this company, the first occurred last summer when a company affiliated florist couldn't find the address (a simple street address in Maplewood, NJ) never delivered the flowers, and then called the recipient the next day and insisted they drive to his shop in a very dangerous location to pick up the (by then) half dead flowers. This incident involves an order I placed at the beginning of the week for delivery on Friday, April 10th. I recieved an email saying they had gone out Thursday night, but they were never delivered until 7:37 PM that Friday. The flower arrangement had been sitting in a truck for over 24 hours.

They also lied and claimed they had been delivered by the guaranteed time of 7 PM that evening, when the tracking number clearly states they arrived almost an hour later. Their customer service reps were rude and argumentative, barely spoke English, and this Markey female sent me a dishonest, rude email claiming she would do nothing to compensate for their appalling service.

I was embarrassed by having a wilted arrangement show up at a late hour for elderly people, and I am out over 60 as a result. I will NEVER use this horrible company's services again. They've not only embarrassed me twice, they endangered my young daughter's life by having her drive to this place to pick up flowers, and they disturbed my elderly parents with an inexcusably late delivery. You'd think in these economic times they'd be bending over backwards to keep customers, not go out of their way to drive them away. Never again. I will never use these awful people again.

Cara of Pelham, NH April 10, 2009

Company called the recipient of flowers 2 weeks before flowers were to be delivered. Ruined birthday surprise. Failed to offer anything for the mistake. Customer service was very very rude!!!

Christopher of Clarks Hill, IN April 10, 2009

I am in Iraq and order flowers for my wife Just because I love and miss her being so far away for long periods of time. I also used them for valentines day and on 3/27/09 received a charge for 38.99. so now I have 2 charges for a total of 88.99. I did get the flowers on both occasions on time but at no time did I authorize anything for Live Well.

Christopher of Coventry, RI April 10, 2009

On 4/7/2009 I ordered a Birthday Flower Cake for a friend. It was to be delivered to her office as she works. On the scheduled delivery date of 4/9/2009 at 1pm I spoke with the recptionist, no flowers had been delivered. I called 1-800 Flowers at approx 2pm. Customer Service called florist, florist said they were on truck and would be delivered in a few minutes. At appro 4pm I called the receptionist, still no flowers.

Call 1-800 flowers Customer Service. On hold while they speak to florist. Florist says that they were delivered but have no cinfirmation (umm, cause YOU DIDN'T DELIVER!!!). So I question about a refund as this is unacceptable, and was told I have to wait until after 7. So I get off the phone with 1-800-Flowers Customer service and call the receptionist to be transferred to my friend, time is now 4:15, so I can wish her a Happy Birthday! Well, the recptionist told me that the florist just called and said that they'd deliver the flowers in 30 minutes but could not speak to my friend as she had left for the day. UNACCEPTABLE. THE FLORIST LIED TO 1-800 FLOWERS CUSTOMER SERVICE. I asked the receptionist to politely refuse the flowers.

So on 4/10/2009 I call to request my refund. I was told by a patricia that I could not receive one as the florist delivered by 5 which is their guarantee for a business address. I explained everything to her that I just wrote above and she told me that they'd credit me 20% of my order. I told her that that is not unacceptable, I am not 100% satified as in part of their logo. She informs me that I didn't tell them a specific time. 1) The website does not ask you to specify a specific time (trust me, I looked). 2) if you look in their own FAQ, you'll see that they don't allow you to specify delivery times. I'm very, very disappointed and upset.

The flowers cost me 50 and wasted time on the phone.

Ada Pacheco-Camacho of Lakeland, FL April 10, 2009

I ordered flower on 4-8-09 to be delivered on 4-09-09 for my mother's birthday (78 yrs). Late last night she told me that the flowers were not delivered. I was told by customer service that they make deliveries until 7:00 pm.

Today I called 1800flowers customer service and they put me on hold for 10 minutes because they needed to contact the flower shop which they claimed they were not answering the phone. I asked to speak to a supervisor ...so of course they put me on hold for another 10 minutes just to confirm that the flowers were not delivered and that the flower shop assigned to the order failed to communicate if they had any problem with the deliver. Of course they put the blame on the flower shop!!!! the flower shop was not available to give their side of the story!!!

Now, I was told that I have to wait 5 bus days to see a credit in my bank account!!!!!!!

I consider 1800flowers a reputable well known company for years. I consider this the WORST representation of customer service. The supervisor that took my call showed no good customer service skills. From what I see in this web site consummer affairs 1800flowers is having lots of complaints about their poor quality of customer service. I'll never do business with this company again.

My 78 yr old mother was emotionally hurt on her birthday and I'm very upset because her birthday was spoiled by the irresponsible action of 1 800 FLOWERS.COM

Jacqueline of Houston, TX April 6, 2009

I was trying to track a delivery of flowers, I was asked to hold and I did for about 12-15 min at which time someone came on the line and inquired Mam and then placed me back on hold. I hung up and called back at which time it sounded as if I got the same person an Estella. I deal with calls everyday working in a procurement center so voices are at times recognizeable. I was once again told I would be placed on hold for about 10 minutes and I told them that was unacceptable and would like to speak with a supervisor at which time I was placed on hold.

I cannot believe that this is acceptable practise from I would have thought from recogniseable company as this. I can see from the emails that it is. I am not one who believe in using the internet to do business but my children do I don't think this incident will change my mind. This transaction was done using hard earned money not a promotion or coupon and the least the company can do is have place a means of handling inquiries that is professional.

Things happen and when there is not even a common means of taking information to do a simple tracking technique then I would advise this particular company not advertise but thy certainly don't need the common consumer. This is a very bad representation of customer service.

William of Hudson, NH April 6, 2009

I bought flowers and they signed me up for a service called live well. I guess there was a box on the bottom of the form that i didnt uncheck and that signed me up for a 34.99 charge ....

Drew of Estero, FL April 4, 2009

I'm a college student. Saved up to send flowers to my Grandma for her 79th birthday as I would not be able to call as I was up at a whale station. So I sent flowers. My mom found out Grandma did not get her flowers called, and called. Finally, they got to her but after the fact. That just is no good. It was my Grandma's 79th birthday and this is just not right. They said they would send an adjustment to my credit card but never did, instead they sent me 13 in a gift card that had to be used before I even got back from the station.

13 was not acceptable even as a reimbursement. I'm busy at school so I'm not good tracking things until it affects me like now. I'm hungry go to get food and NO my account is overdrawn. There are 2 charges from TLG LIVWELL 3/14 11.99 says Feb, and again 3/24 11.99 says Mar. I saw this in January, didn't know what it was and then just forgot about it. I didn't even come home the whale station until November so I wouldn't know this was happening. I was billed 63.98 for Grandma's flower, then I was billed 11.99 for Aug, Sept, Oct, Nov. Dec, Jan. No wonder. I have emailed and called, put off, will call back, no answer. The same as the others I saw that wrote complaints too.

63.98 Flowers not Delivered as Promised 95.92 for being charged 11.99 monthly. That's alot of cheeseburgers for a college student. I have sent emails called, and called but they won't stop this. Please see what you can do. About the attorney thing you can email me but I'm in class so calling is out.

Ronald of Langhorne, PA April 3, 2009

I ordered flowers on 02/12/2009. Was billed the same datea nd printed a copy of the order and the recipt and at no time did I authorize either company to join TLG Live Well and was billed 38.99 on 03/27/2009 and since get the runaround from both companies about the whole thing. This should be ilegal. Some people just cant afford this scam and both companies should be punhised, with this economy people have checks boucing becuase of stuff like this.

SINCE THE BILLING OF 38.99 WAS ALSO CHARGED 35.00 FROM MY BANK FOR NSF AND SPENT 32 HOURS ON THE PHONE BEING JUST RANAROUND

Back to the top | <Online Sales/h4>