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Joel of Cheshire, CT, writes:
I purchased 4 Inkjet cartridges. I had no problems with the colored cartridge, but the first black was bad but still used it. The second one was horrible. I returned two of the cartridges and asked for a refund including postage for a double order that I had to ship back. Instead of a refund, another package was sent to me with, I assume (I have not openend the package) two other cartridges.

I notified Mr. Cook by e-mail that I requested a refund and not replacements. He informed me that a refund will be sent to me when I return the package. I informed him that according to law I may legally keep the package and the refund since I did not order the replacement, but I refuse the package with a return to sender on it. I found out from a postman that I would have to pay if I wanted to make sure they received the package. I was also told that to refuse the package, I would have to cross out my name and address. Judging from the way he conducts business, I could imagine that he would inform me that he never received the package.

To replace the cartridges, I had to buy at the local market two cartridges which will last me quite a while. By the time I am ready to use the replacements, provided they are good, they may dry up. I sent him a bill for the amount of $36.71 which does not include an extra $3.90 to ship the replacements. The cost of the cartridges amounts to $31.76. I added $4.95 for shipping the defective ones back. I did not deduct the 15% discount they gave me to cover the double order. As it would stand now should I send this package back, I would lose about $9.05 should he refuse to reimburse me for all the shipping I had to pay for. I also deducted the 15% discount from that amount.

This isn't worth fighting about. Joel should return the unused cartridges and continue to press for a refund. The best way to do this is to dispute the payment with his credit card company. He cannot recover the cost of buying replacements elsewhere.

May 12 2008

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